London, W1K3HL,
United Arab Emirates
Ferrari Group Technographics
Ferrari Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ferrari Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Ferrari Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ferrari Group has purchased the following applications: Microsoft 365 for Collaboration in 2016, Zendesk Service for Customer Support in 2020, Cloudflare CDN for Content Delivery Network in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ferrari Group is running and its propensity to invest more and deepen its relationship with Microsoft , Google , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ferrari Group revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ferrari Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ferrari Group Tech Stack and Enterprise Applications
Ferrari Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Ferrari Group implemented Microsoft 365. Ferrari Group implemented Microsoft 365 in 2016 as its primary Collaboration platform to support corporate communication, document collaboration, and user productivity across the organization.
The deployment leveraged core Microsoft 365 capabilities including Exchange Online for email, SharePoint and OneDrive for document management and file sharing, and Microsoft Teams for chat and meetings. Microsoft 365 was configured to provide centralized identity and access management, shared collaboration sites, and standardized productivity templates to align collaboration workflows with business processes.
The implementation was provisioned for Ferrari Group’s approximately 300 employees in the United Arab Emirates, covering corporate departments that support distribution, sales, and operations. Ferrari Group references Microsoft 365 on their public website, indicating a visible reliance on the Microsoft 365 Collaboration stack, with tenant level administration and role based access controls applied to govern collaboration and information access.
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Collaboration | Collaboration |
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2016 | 2016 |
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Ferrari Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Ferrari Group deployed Zendesk Service as its Customer Support platform on its public website. The United Arab Emirates distribution company with roughly 300 employees exposes Zendesk Service through its web channel to capture customer inquiries and route them into a centralized ticketing queue.
The implementation focuses on core Customer Support capabilities including ticket management, web messaging, a self service knowledge base, agent workspaces, ticket fields, macros and automated triggers to standardize routing and responses. Governance centers on role based agent permissions and ticket triage workflows for customer service teams, with Zendesk Service used to manage customer inquiries and case handling for Ferrari Group's distribution business.
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Marketing Automation | CRM |
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2017 | 2017 |
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Ferrari Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cloudflare | Legacy | Cloudflare CDN | Content Delivery Network | IaaS | n/a | 2018 | 2018 |
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SD-WAN | IaaS |
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2017 | 2018 |
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IT Decision Makers and Key Stakeholders at Ferrari Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Ferrari Group Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-10-30 | Ferrari Group | Evaluated | Manhattan Associates | Manhattan WMS | Warehouse Management | SCM |