FIS
347 Riverside Ave.,
Jacksonville, 32202, FL,
United States
Jacksonville, 32202, FL,
United States
1 904-438-6000
Professional Services
FIS Technographics
FIS Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by FIS and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 44000 FIS employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
FIS has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2012, Workday Benefits for Benefits Administration in 2016, Later Case Management (ex ClickDebt) for Case Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems FIS is running and its propensity to invest more and deepen its relationship with Oracle , Infor , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing FIS revenues, which have grown to $10.68 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for FIS intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
FIS Tech Stack and Enterprise Applications
FIS ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP | n/a | 2012 | 2012 |
In 2012, FIS implemented Oracle PeopleSoft ERP as an ERP Financial deployment covering core financial modules across the company. The program targeted PeopleSoft Application 9.1 with PeopleTools 8.51 on Oracle 10g and included General Ledger, Accounts Payable, Asset Management, and a companywide Expense module.
The engagement executed an upgrade path from PeopleSoft Financials 8.4 to 9.1, beginning with fit gap analysis to define configuration choices for GL, AP and AM. Workstreams produced design documentation, functional specifications, and data mapping for transfer of data from 8.4 to 9.1, and the team created and modified private queries while using Application Designer and Data Mover to identify underlying tables and move data and objects.
Testing and verification were structured across Unit, Integration, Functional UAT and End to End testing, with test scripts developed for unit and integration scenarios and collaboration with QA to implement automated test scripts for AP, AM and GL. Report migration and validation included moving Crystal and nVision layouts into PeopleSoft 9.1, executing compare reports between versions with the technical team, and resolving issues uncovered during testing.
Operational coverage included international and domestic approval workflows, a global rollout of the Expense module, and country-specific configuration such as per diem for German business units. Governance activities positioned functional analysts as liaisons between business users and technical teams, implemented workflow designs to support international and domestic users, coordinated integrations with credit card companies for Expense processing, and developed training modules and schedules for worldwide user enablement.
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ERP Financial | ERP |
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2013 | 2013 |
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ERP Financial | ERP |
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2020 | 2020 |
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Expense Management | ERP |
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2016 | 2016 |
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Expense Management | ERP |
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2016 | 2016 |
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Payment Processing | ERP |
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2020 | 2020 |
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FIS HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Benefits | Benefits Administration | HCM | n/a | 2016 | 2016 |
In 2016, FIS implemented Workday Benefits as part of a broader Workday HCM initiative. The Workday Benefits deployment targeted Benefits Administration across the enterprise of approximately 60,000 employees and operated alongside Core HCM, Payroll, Recruiting, and Compensation modules to centralize employee benefits enrollment and lifecycle events.
The implementation covered full lifecycle workstreams including requirement gathering, analysis, design, development, testing, deployment, and scheduling. Functional configuration work included onboarding business process definitions with To dos and custom notifications, creation and maintenance of supervisory organizations, locations, positions, cost centers and cost center hierarchies, preparation and mass loading of employee master data such as job details and worker history, and setup of processes for change job, compensation grade changes, mass hire, and mass promotions.
Workday Benefits was integrated into the broader integration architecture using Workday Integrations tools, including Enterprise Interface Builder EIB, Workday Cloud Connect, Document Transformations, and Studio with XML and XSLT for payload mapping. Custom integrations and assemblies were developed for transactions such as Hire, Terminate, and data changes, and integrations were validated end to end with third party systems and reporting platforms including Tableau where required.
Governance and operational support included creation of business processes and notifications in UAT and production tenants, configuration of Domain Security Policies merged into Security Groups, release testing driven by review of What s New documents and test scripts, and production support and issue tracking using Jira. Workday Report Writer and advanced custom reports were developed and attached to dashboards to support HR and payroll business functions, and the team provided continuous production support, enhancement documentation, and issue resolution across tenants Workday 26 and 27.
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Candidate Relationship Management | HCM |
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2015 | 2015 |
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Compensation Management | HCM |
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2016 | 2016 |
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Core HR | HCM |
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2015 | 2016 |
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Employee Engagement | HCM |
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2023 | 2023 |
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Employee Experience | HCM |
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2018 | 2018 |
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HR Service Delivery | HCM |
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2016 | 2016 |
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Learning and Development | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2015 | 2016 |
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Performance and Goal Management, Employee Recognition and Rewards Management | HCM |
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2018 | 2018 |
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Recruiting Chatbot | HCM |
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2020 | 2020 |
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Recruiting | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2016 |
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Talent Sourcing | HCM |
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2020 | 2020 |
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Time and Attendance | HCM |
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2015 | 2015 |
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Workforce Analytics | HCM |
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2017 | 2017 |
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Workforce Analytics | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2015 | 2015 |
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FIS ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Lateral Technology | Legacy | Later Case Management (ex ClickDebt) | Case Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, FIS implemented Later Case Management (ex ClickDebt) as a Case Management solution to automate high-volume debt workflows and payments processing for its financial services operations. The deployment was established through a partnership with Lateral Technology to deliver a dedicated debt management and collections management system.
The Later Case Management implementation centralized core functional modules including case intake and triage, workflow orchestration for collections lifecycles, payment processing capabilities, and real-time case tracking and reporting. Automation covered automated assignments, staged communication workflows, and queue management to support continuous high-volume collections activity. Configuration emphasis focused on auditability, throughput, and improving case visibility across teams.
Operational scope extended across FIS collections teams in the United States and supported global financial services operations, concentrating on enterprise collections and debt recovery business functions. The solution handled continual case updates and transaction volumes, providing event-driven case state updates that enabled real-time tracking and operational dashboards. Data capture and standardized case records established a single operational view for collections activity.
Governance and process changes emphasized standardized case workflows, role based access controls, and centralized escalation policies to align operational practices with the new Case Management tooling. The initiative was selected to drive process automation, real-time case tracking and improved productivity across FIS's collections activities.
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Insurance ERP | ERP Services and Operations |
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2021 | 2021 |
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Legal Practice Management | ERP Services and Operations |
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2019 | 2019 |
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Loan Management | ERP Services and Operations |
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2022 | 2022 |
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Mailing System | ERP Services and Operations |
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2015 | 2015 |
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Travel Management | ERP Services and Operations |
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2019 | 2019 |
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FIS AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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FIS Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2014 | 2018 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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FIS Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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FIS Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Contract Lifecycle Management | Content Management |
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2016 | 2016 |
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Digital Signing | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2015 | 2015 |
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FIS eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce Fraud Protection | eCommerce |
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2016 | 2016 |
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FIS CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2022 | 2022 |
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Account Based Marketing, Sales Engagement | CRM |
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2021 | 2021 |
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CRM | CRM |
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2010 | 2010 |
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Loyalty | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2012 | 2012 |
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FIS EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2018 | 2018 |
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FIS ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2018 | 2018 |
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FIS PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2025 | 2025 |
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FIS Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2017 | 2017 |
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FIS SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2019 | 2019 |
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Configure Price Quote (CPQ) | SPM |
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2018 | 2018 |
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FIS TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2021 | 2021 |
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AML, Fraud and Compliance | TRM |
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2021 | 2021 |
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AML, Fraud and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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FIS PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2012 | 2012 |
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Test Automation Platform | PaaS |
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2017 | 2017 |
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Test Automation Platform | PaaS |
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2020 | 2020 |
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Test Automation Platform | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2021 | 2021 |
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FIS IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Backup as a Service (BaaS) | IaaS |
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2014 | 2014 |
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Cloud Storage | IaaS |
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2016 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2015 | 2016 |
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Database Management | IaaS |
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2024 | 2024 |
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Digital Workspace | IaaS |
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2011 | 2011 |
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Servers, Storage and Networking | IaaS |
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2016 | 2017 |
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FIS CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EMM / MDM / MAM | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at FIS
| First Name | Last Name | Title | Function | Department | Phone | |
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Business Intelligence Manager | Manager | IT | |
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Product Line Manager, Business Intelligence and Analytics | Manager | IT | |
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CIO | CXO | Finance | |
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VP, Director of Revenue Assurance | Director | Sales | |
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EVP, Global Sales | VP | Finance | |
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EVP, Global Head of Sales Capital Markets | Director | Sales | |
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Chief Operating Officer | CXO | Finance | |
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VP Operations | VP | Operations | |
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President and Chief Executive Officer | CXO | Finance | |
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Senior Vice President, Global Sales Operations and Support | VP | Sales | |
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CHRO | CXO | HR | |
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VP Human Resources | VP | HR | |
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Vice President Sales | VP | Sales | |
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Chief Marketing Officer | CXO | Marketing | |
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CFO | CXO | Finance | |
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Senior Director of Finance, Deal Hub and Pricing | Director | Finance | |
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Director of Finance | Director | Finance | |
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Vice President, EMEA IT Operations | VP | IT | |
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COO | CXO | Finance | |
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Director of Global Payroll & Compensation Accounting | Director | HR | |
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SVP, HR, Business Partner | VP | HR | |
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Financial Controller | Director | Finance | |
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Senior Director, Global Human Resources Business Partner | Director | HR | |
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VP, Global Benefits & Wellness | VP | HR | |
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Head of Global Payroll | Director | Finance | |
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HR Business Partner, Director | Director | HR | |
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Group CTO - Corporate Liquidity and Insurance | CXO | Finance | |
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VP, EMEA Head of Infrastructure | VP | IT | |
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IT Security Director - Cloud Integration @FIS Global Security Engineering & Architecture | Director | IT | |
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Director - IT Architecture | Director | IT | |
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EVP, Global Chief Information Officer | CXO | IT | |
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Sr Director of IT Architecture | Director | IT | |
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Director - IT Architecture | Director | IT | |
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Global Head of Data Platform Engineering & Delivery | Director | IT | |
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Director of Technology Services - Data Management and AI platform | Director | IT | |
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VP, Head of Enterprise Technology Architecture | VP | IT | |
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Senior Manager Talent Acquisition - Internal Mobility/Talent Brokering | Manager | HR | |
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Head of Global Volume Recruitment, Backgrounds and Recruiting Support | Director | HR | |
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Talent Acquisition Manager | Manager | HR | |
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Head of North America Talent Acquisition | Director | HR | |
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Vice President, IT Service Delivery & Customer Experience | VP | IT | |
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VP, Global Head of Client Experience | VP | Customer Service | |
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Head of Loyalty Insights, Loyalty Solutions | Director | Marketing | |
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Loyalty Director | Director | Marketing | |
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Director - Loyalty Services | Director | Marketing | |
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General Manager of Loyalty Services | Manager | Marketing | |
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EVP, Chief Legal and Corporate Affairs Officer | CXO | Legal | |
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Chief Administrative Officer-Legal & Deputy General Counsel for Legal Tech, Strategy & Ops | CXO | Legal | |
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Vice President - Assistant General Counsel | VP | Legal | |
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Compliance Manager | Manager | Finance | |
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Director of Software Engineering | Director | IT | |
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Director Of Quality Assurance | Director | IT | |
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Vice President of Software Engineering | VP | IT | |
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CTO | CXO | IT | |
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Senior Vice President & Chief Technology Officer, Lending | CXO | IT | |
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Senior Vice President, Group Executive Commercial and Retail Payments | VP | Operations | |
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VP Global Marketing | VP | Marketing | |
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EVP, CBO - Platform and Enterprise | CXO | Sales | |
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Salesforce Administrator, CRM Support | Manager | Marketing | |
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Senior Salesforce Administrator | Conga CLM Integration Manager | Manager | Marketing | |
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EVP & Chief People Officer | CXO | HR | |
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Apps Being Evaluated by FIS Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from FIS IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the FIS digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD FIS Technographics
FIS is a Professional Services organization based in United States,
with around 44000 employees and annual revenues of $10.68 billion.
FIS operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, Workday Benefits and Later Case Management (ex ClickDebt),
covering areas like ERP Financial, Benefits Administration and Case Management.
FIS has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workday and Lateral Technology.
FIS recently adopted applications including
Planview PPM Pro in 2025, Broadcom CA DADS Plus in 2024 and Lattice Engagement in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of FIS’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates FIS’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete FIS technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.