Field Service Holdings
4500 Eldorado Pkwy Suite 3200,
Mckinney, 75070, TX,
United States
Mckinney, 75070, TX,
United States
1 888-997-5546
Professional services
Field Service Holdings Technographics
Field Service Holdings Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Field Service Holdings and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Field Service Holdings employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Field Service Holdings has purchased the following applications: Drift AI Chatbot for Chatbots and Conversational AI in 2021, CodeTwo Email Signatures for Collaboration in 2021, Kontent.ai for Web Content Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Field Service Holdings is running and its propensity to invest more and deepen its relationship with Drift , CodeTwo , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Field Service Holdings revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Field Service Holdings intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Field Service Holdings Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Field Service Holdings deployed Drift AI Chatbot on their website. Field Service Holdings Drift AI Chatbot is being used to deliver Chatbots and Conversational AI capabilities for customer engagement and inbound lead qualification on the public site.
The deployment is implemented as an embedded website chat widget with configured conversation playbooks and AI-driven intent detection, providing automated lead capture and session handoff to human agents. Functional capabilities implemented include conversational routing, scripted qualification flows, transcript logging for review, and automated response templates to standard service and sales inquiries.
Operational scope centers on the customer-facing website and the organization’s sales and service teams, with conversational governance processes established to review transcripts and refine playbooks on a recurring cadence. Rollout and operational controls emphasize agent handoff workflows and centralized management of conversation content and routing rules to ensure consistent handling of service and sales requests.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CodeTwo | Legacy | CodeTwo Email Signatures | Collaboration | Collaboration | n/a | 2021 | 2021 |
Field Service Holdings implemented CodeTwo Email Signatures in 2021. Field Service Holdings uses CodeTwo Email Signatures on their website and across corporate email channels, positioning CodeTwo Email Signatures in the Collaboration category to govern email signature management and customer-facing communications.
Deployment is described as a centralized signature management configuration with a template repository and policy-driven rules that apply signatures at send time, and with dynamic user attribute mapping to personalize templates. Operational coverage spans company-wide email flows touching marketing, sales, and service functions, with IT managing template governance, approval workflows, and consistent application of HTML signatures, legal disclaimers, and brand assets.
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kontent.ai | Legacy | Kontent.ai | Web Content Management | Content Management | n/a | 2021 | 2021 |
In 2021, Field Service Holdings deployed Kontent.ai to power content on its public website. Field Service Holdings implemented Kontent.ai as its Web Content Management solution to manage site pages, product information, and marketing content across web channels. The deployment followed a headless content model using Kontent.ai content types and structured content items, enabling the existing website front end to consume content via APIs. The implementation scope centered on marketing and web operations functions within the company.
Configuration focused on content modeling, role based editorial workflows, and structured content reuse across pages and components. Kontent.ai was configured to provide an editorial interface and content delivery APIs so content editors can draft, review, and publish without changing front end code. Governance emphasized editorial roles, approval workflows, and a standardized content taxonomy to support consistent publishing and reduce ad hoc page changes. The Kontent.ai implementation integrates with the website front end through content delivery APIs to serve structured content to web pages.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Field Service Holdings
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Field Service Holdings Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Field Service Holdings IT executives and key decision makers. This section highlights Field Service Holdings's latest recorded technology evaluations, including WorkWave PestPac for Professional Services Automation on 2024-10-25, ServiceTitan FieldRoutes for Field Service Management on 2024-10-25, and TEAM by WorkWave for Workforce Management on 2024-10-25. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Field Service Holdings digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Field Service Holdings Technographics
Field Service Holdings is a Professional services organization based in United States,
with around 300 employees and annual revenues of $50.0 million.
Field Service Holdings operates a diverse technology stack with applications such as
Drift AI Chatbot, CodeTwo Email Signatures and Kontent.ai,
covering areas like Chatbots and Conversational AI, Collaboration and Web Content Management.
Field Service Holdings has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Drift, CodeTwo and Kontent.ai.
Field Service Holdings recently adopted applications including
6sense Account Engagement Platform in 2022, HubSpot Ads in 2022 and Xandr Invest (ex AppNexus DSP) in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Field Service Holdings’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Field Service Holdings’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Field Service Holdings technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.