AI Buyer Insights:

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

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● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

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● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

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● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

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● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

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● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

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● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

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● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

Findel
Location
2 Gregory Street,
Hyde, SK14 4TH,
United Kingdom
Website
https://www.findel.co.uk/
Phone
44 34 5120-3603
Artw industry
Retail
Employee
Revenue

Findel Technographics

Findel Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Findel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2700 Findel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Findel has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2015, Avaya Aura Workforce Optimization for Workforce Management in 2020, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Findel is running and its propensity to invest more and deepen its relationship with SAP , Avaya , Calabrio or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Findel revenues, which have grown to $702.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Findel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Findel Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP Legacy SAP ERP ECC 6.0 ERP Financial ERP Financial Management n/a 2015 2015
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Avaya Legacy Avaya Aura Workforce Optimization Workforce Management HCM n/a 2020 2020
In 2020 Findel implemented Avaya Aura Workforce Optimization as a core component of a cloud contact centre rollout to sustain customer service during the COVID‑19 outbreak, using the Workforce Management category to drive agent scheduling and performance oversight. The implementation was part of a broader move to a cloud telephony stack hosted on the IPI Cloud, with a temporary Genesys Rapid Response business continuity overlay enabling full homeworking in a matter of days while the long term Avaya-based solution was completed. The deployment combined Avaya Contact Centre Select telephony with Avaya Aura Workforce Optimization for call recording, quality management, monitoring and actionable agent insights, and Calabrio Workforce Management for adherence, scheduling and shift self-service. Avaya Aura Workforce Optimization was configured to surface timely quality metrics and to support scorecards and calibration workflows, while Calabrio provided the operational scheduling engine that let agents request shift changes and book holidays from home. Integrations were implemented between the Avaya IP Office telephony layer, Avaya Aura Workforce Optimization, Calabrio Workforce Management and IPI in-house tools, including the Show Me interactive wallboard and the Pause & Resume secure payment solution. The solution enabled outbound campaign management and blended contact handling across multiple work types, and it was applied across Findel Education’s contact centre agent population as the operational scope. Governance and process changes centered on quality assurance and workforce adherence, with new monitoring and calibration routines introduced to support remote work. Scheduling and adherence workflows were restructured to allow more flexible homeworking patterns, and secure payment handling processes were formalized via the Pause & Resume tool to maintain compliance for homeworkers. The long term Avaya-based cloud solution went live in its entirety in early 2021, and Findel maintained customer service continuity with phone lines closed for only a couple of days during the transition. Explicit outcomes reported include continued high customer engagement through outbound campaigns, adoption of blended contact management to improve productivity and SLAs, improved after call time and employee voice results, a Trustpilot score of 4.8 for Hope Education and NPS consistently above 80 for the business.
Workforce Management HCM 2020 2020
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Freshworks Legacy Freshdesk Messaging (Formerly Freshchat) Chatbots and Conversational AI AI-Powered Application n/a 2018 2018
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Collaboration Collaboration 2015 2015
PBX, VoiP and Phone Systems Collaboration 2020 2020
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Asset Management Content Management 2014 2014
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2014 2014
eCommerce eCommerce 2018 2018
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Call Center CRM 2020 2021
CRM CRM 2017 2017
Customer Experience CRM 2018 2018
Customer Support CRM 2016 2016
Marketing Automation CRM 2016 2016
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2018 2018
IT Decision Makers and Key Stakeholders at Findel
First Name Last Name Title Function Department Email Phone
No data found
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Apps Being Evaluated by Findel Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Findel Technographics

Findel is a Retail organization based in United Kingdom, with around 2700 employees and annual revenues of $702.0 million.

Findel operates a diverse technology stack with applications such as SAP ERP ECC 6.0, Avaya Aura Workforce Optimization and Freshdesk Messaging (Formerly Freshchat), covering areas like ERP Financial, Workforce Management and Chatbots and Conversational AI.

Findel has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as SAP, Avaya and Freshworks.

Findel recently adopted applications including Avaya Aura Workforce Optimization in 2020, Calabrio Teleopti WFM in 2020 and Avaya IP Office in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Findel’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Findel’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Findel technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.