Firesafe
Firesafe Technographics
Firesafe Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Firesafe and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 260 Firesafe employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Firesafe has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2021, Microsoft 365 for Collaboration in 2019, Microsoft Dynamics 365 Supply Chain Management for Supply Chain Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Firesafe is running and its propensity to invest more and deepen its relationship with Microsoft , Zendesk , Lotame or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Firesafe revenues, which have grown to $40.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Firesafe intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Firesafe Tech Stack and Enterprise Applications
Firesafe ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | n/a | 2021 | 2022 |
In 2021, Firesafe implemented Microsoft Dynamics 365 for Finance and Operations as the core ERP Financial component in a broader Dynamics 365 and Power Platform program to standardize processes and data and enable operational scalability. The program was initiated to address fragmented processes across business units and countries following rapid growth and acquisitions, with an explicit goal to establish a common data platform and incrementally move sales and service workflows onto a unified Microsoft stack.
The implementation centered on Dynamics 365 customer engagement apps layered on top of the Microsoft Dynamics finance and supply chain estate, using Dataverse as the customer data platform. Functional modules deployed in the initial phase included Dynamics 365 Customer Service with ticketing and a consolidated customer view, Dynamics 365 Sales functionality for quotes and orders in subsequent releases, Power Apps for project document search and retrieval, Power Pages as a customer portal framework, and Dynamics 365 Customer Voice for surveys. Microsoft Dynamics 365 for Finance and Operations was restated as the ERP Financial foundation that allows Finance and Supply Chain Management records to be surfaced in customer engagement apps.
Architecturally the project used dual-write to create near real-time automated data flows between Finance, Supply Chain Management, and the customer engagement layer via Dataverse, and integrated phone system functionality and Microsoft Teams collaboration into support workflows. Identity and access in the portal leveraged Azure AD B2C to align with the existing LMS, enabling single sign on across customer-facing services. The team also built a Power Apps document application to bridge unstructured documents into Dataverse and planned integrations with third-party document repositories, SharePoint Syntex for content extraction, and Customer Insights for segmentation and consent management.
Governance and delivery followed an agile, iterative model with active user involvement and releases approximately every eight weeks, led by a newly appointed Chief Digital Officer who centralized roadmap decisions and change management. The phased rollout began with the Swedish customer support center to realize immediate service improvements, with planned expansion to other support centers and business units to enable future shared services across countries. A field service proof of concept and a staged rollout of Sales and Marketing capabilities are part of the roadmap.
Early outcomes were operational and measurement focused, with immediate visibility into support case volumes and the ability to establish baseline response time metrics and SLAs that were not measurable before. Support agents gained efficiency by accessing contact, sales order, invoice, and pricing data from Dataverse directly within the Customer Service app and Teams, and Customer Voice enabled rapid survey deployment. The organization expects further business benefits as Dynamics 365 Sales and additional integrations go live, including an expected 250% increase in cross-sell and upsell revenue once the Sales functionality is fully implemented.
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Firesafe Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Firesafe implemented Microsoft 365 as its Collaboration platform. The deployment established Microsoft 365 as the core cloud-hosted collaboration suite for the 260-employee professional services firm based in Norway, consolidating email, file storage, and real-time collaboration across the organization.
The implementation emphasized core Microsoft 365 capabilities, including Exchange Online mail, SharePoint Online intranet and document libraries, Microsoft Teams for persistent chat and meetings, and OneDrive for Business for user file synchronization. Microsoft 365 identity and access controls were used to govern account provisioning and single sign-on, aligning access policies with standard collaboration workflows.
Public site source signals show Microsoft 365 artifacts present on Firesafe's website, indicating alignment between the corporate web presence and the enterprise Microsoft 365 tenancy. Operational coverage targeted internal communications, knowledge management, and project collaboration within Firesafe's professional services teams, with governance managed through Microsoft 365 admin controls for user accounts and document access policies.
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Firesafe SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Supply Chain Management | Supply Chain Management | SCM | n/a | 2021 | 2022 |
In 2021, Firesafe implemented Microsoft Dynamics 365 Supply Chain Management as part of a broader adoption of the Dynamics 365 portfolio and Microsoft Power Platform to standardize processes and data across the company. The 2021 initiative was driven by a newly appointed Chief Digital Officer, and the project kicked off in November 2021 with the first customer engagement iteration launching in early March 2022, establishing a foundation for a common data platform and incremental rollouts.
The implementation centered on customer engagement modules in the initial phases, with Dynamics 365 Customer Service and Dynamics 365 Sales deployed alongside Microsoft Dynamics 365 Supply Chain Management to create a 360-degree customer view. Functional capabilities implemented include ticketing and case management, consolidated customer records in Dataverse, quote to order linkage in Sales, and a Power Apps document application to surface project documents inside the Customer Service app and Microsoft Teams.
Architecturally the solution uses Dataverse as the common data platform, with dual-write configured as the out-of-the-box integration framework to create near real-time automated data flows between Finance, Microsoft Dynamics 365 Supply Chain Management, and customer engagement apps. Additional platform components include Power Pages for a customer-facing portal using Azure AD B2C for identity, Customer Voice for surveys, and phone system integration and Microsoft Teams integration for agent collaboration.
Operational rollout began with the customer support team in Sweden to resolve acute ticketing and visibility challenges, with a planned phased expansion to other support centers and business units across the Nordic footprint. The delivery team followed an agile, iterative cadence with releases approximately every eight weeks, engaging users and engineers throughout implementation to accelerate adoption and identify change management needs.
Early outcomes documented by the team include immediate improvements in service efficiency and the ability to baseline customer support KPIs due to the new ticketing system, and faster agent access to order, invoice, contact, and pricing data via Dataverse. Firesafe expects further business impact as Sales functionality rolls out, where cross-sell and upsell revenue is expected to increase by 250% as Dynamics 365 Sales goes live, and the roadmap includes broader system integrations, content extraction via SharePoint Syntex evaluation, Customer Insights for segmentation, and a Field Service proof of concept for potential backend consolidation.
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Firesafe CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2022 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2022 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, Sales Engagement | CRM |
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2021 | 2022 |
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Tag Management | CRM |
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2017 | 2017 |
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Firesafe PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2022 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Firesafe IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Firesafe
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Firesafe Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Firesafe IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Firesafe digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Firesafe Technographics
Firesafe is a Professional Services organization based in Norway,
with around 260 employees and annual revenues of $40.0 million.
Firesafe operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Microsoft 365 and Microsoft Dynamics 365 Supply Chain Management,
covering areas like ERP Financial, Collaboration and Supply Chain Management.
Firesafe has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft.
Firesafe recently adopted applications including
Google Cloud Platform (GCP) in 2022, Microsoft Dynamics 365 for Finance and Operations in 2021 and Microsoft Dynamics 365 Supply Chain Management in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Firesafe’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Firesafe’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
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