List of Microsoft Dynamics 365 Customer Voice Customers
Microsoft
One Microsoft Way,
Redmond, 98052-6399, WA,
United States
Redmond, 98052-6399, WA,
United States
1 425-882-8080
Professional Services
228000
$320.0B
Since 2010, our global team of researchers has been studying Microsoft Dynamics 365 Customer Voice customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Microsoft Dynamics 365 Customer Voice for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Microsoft Dynamics 365 Customer Voice for Customer Experience include: Microsoft, a United States based Professional Services organisation with 228000 employees and revenues of $320.00 billion, Groupe Mutuel, a Switzerland based Insurance organisation with 2800 employees and revenues of $5.90 billion, Australian Government Department of Health and Aged Care, a Australia based Government organisation with 5693 employees and revenues of $1.20 billion, Panduit, a United States based Manufacturing organisation with 5200 employees and revenues of $1.00 billion, Sodexo Australia, a Australia based Professional Services organisation with 5000 employees and revenues of $700.0 million and many others.
Contact us if you need a completed and verified list of companies using Microsoft Dynamics 365 Customer Voice, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Australian Government Department of Health and Aged Care | Government | 5693 | $1.2B | Australia | Microsoft | Microsoft Dynamics 365 Customer Voice | Customer Experience | 2019 | n/a |
In 2019 the Australian Government Department of Health and Aged Care implemented Microsoft Dynamics 365 Customer Voice as part of a Customer Experience modernization to support the new Australian Industrial Chemicals Introduction Scheme AICIS and associated public reporting. The program was tied to legislative change replacing the previous NICNAS scheme and targeted regulatory case management, stakeholder engagement, and publication workflows for the Industrial Chemicals Public Website.
The implementation included an upgrade path from CRM 2016 on-prem to Dynamics 365 Online delivered via the Microsoft FastTrack program, and native deployment of Microsoft Dynamics 365 Customer Voice alongside Power Platform components. Functional capabilities deployed included D365 Customer Voice surveys and feedback orchestration, Power Apps and Canvas Apps for form and workflow surfaces, Power Automate for process automation, Power Apps Portal for external user interactions, and PCF Controls for custom UI extensions. Multiple proof of concept builds were designed and demonstrated to validate survey and portal patterns.
The solution architecture moved custom portals and web APIs into Azure App Services and introduced Azure Functions and Hybrid Connection Manager to enable secure bi-directional communications with applications inside the Health network. An explicit integration was designed between the IUCLID chemical data system and the Power Apps Portal and Dynamics 365 instance, with Azure Data Factory and SharePoint Online used to extract and publish IUCLID reports to the Industrial Chemicals Public Website. These cloud integration components supported both internal workflows and public facing report distribution.
Governance and rollout were managed through a single technical lead role responsible for solution architecture, team mentoring, and stakeholder liaison, working directly with business analysts to translate new legislation into system requirements using Dynamics 365 and Power Platform features. The program emphasized controlled migration to D365 Online, modular adoption of Customer Experience capabilities, and iterative delivery through POCs to align regulatory business functions with platform capabilities.
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DAI | Professional Services | 3000 | $500M | United States | Microsoft | Microsoft Dynamics 365 Customer Voice | Customer Experience | 2020 | n/a |
In 2020, DAI deployed Microsoft Dynamics 365 Customer Voice to support the Women for Health program in Northern Nigeria. DAI used Microsoft Dynamics 365 Customer Voice in the Customer Experience category to create customized surveys and to collect remote feedback from thousands of program participants across hundreds of locations.
The implementation focused on survey orchestration and centralized response capture, using customized questionnaires to gather both quantitative metrics and qualitative comments. Configuration emphasized remote distribution and offline-capable collection consistent with the Customer Experience use case, and responses were aggregated for consolidated reporting and monitoring. The deployment leveraged the application’s survey design, response management, and analytics capabilities to standardize feedback capture across program sites.
Operational coverage was concentrated on the Women for Health program in Northern Nigeria, extending across hundreds of locations and thousands of participants, and it supported monitoring and evaluation, program management, and donor reporting workflows. Data collected through Microsoft Dynamics 365 Customer Voice fed centralized review processes that informed local program adjustments and funding documentation. The scope remained program-level rather than platform-wide, aligned to field data collection and stakeholder reporting needs.
Governance changes included formalizing feedback loops into program reporting and embedding survey results into donor validation workflows. DAI used the quantitative and qualitative results generated by Microsoft Dynamics 365 Customer Voice to validate funding from donors and to improve program delivery, enabling continued service to community health needs. The implementation emphasizes structured survey-driven monitoring and evaluation as the primary mechanism for operational insight and program improvement.
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Firesafe | Professional Services | 260 | $40M | Norway | Microsoft | Microsoft Dynamics 365 Customer Voice | Customer Experience | 2021 | n/a |
In 2021, Firesafe began its Dynamics 365 customer engagement program and introduced Microsoft Dynamics 365 Customer Voice as a component of its Customer Experience implementation. The initiative was driven by a new Chief Digital Officer and a mandate to standardize processes and data across fragmented business units to enable operational scalability and better customer outcomes. The decision aligned with existing deployments of Dynamics 365 Finance and Dynamics 365 Supply Chain Management to create a unified data strategy.
The initial implementation focused on Dynamics 365 Customer Service and Dynamics 365 Sales, with Microsoft Dynamics 365 Customer Voice added in a subsequent release to capture structured customer feedback. Functional modules deployed included ticketing, a consolidated 360 degree customer view, phone system integration for the support center, quote to order capability in Sales, and a Power Apps solution for project document search and access. A Power Pages portal was provisioned using Azure AD B2C as the identity provider to evolve into a customer facing portal for incident reporting, document access, service booking, and property data collection.
The architecture centered on Dataverse as the common data platform with dual write configured to synchronize data between Finance, Supply Chain Management, and customer engagement apps for near real time data flow. Integrations explicitly include Dataverse dual write, phone system integration into Customer Service, Microsoft Teams integration for agent collaboration, and Azure AD B2C single sign on shared with the existing LMS. The rollout began in November 2021 and delivered the first iteration by early March 2022, initially targeting the customer support team in Sweden and expanding functionality in eight week release cycles.
Governance followed an agile, iterative model that involved users and engineers throughout implementation, releases, and change management, with guidance from Microsoft FastTrack on roadmap features. Outcomes reported from the early phases included immediate efficiency gains for support agents, the ability to baseline and measure customer support KPIs including initial response time, a defined SLA for case resolution, and improved visibility into case volume and aging. The program explicitly plans further rollouts of Customer Voice across customer groups, Customer Insights for segmentation and consent management, a Marketing rollout informed by Dataverse and survey data, evaluation of Field Service as a backend, and exploration of SharePoint Syntex for automated extraction of structured data from documents.
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Fortnum & Mason | Retail | 1021 | $265M | United Kingdom | Microsoft | Microsoft Dynamics 365 Customer Voice | Customer Experience | 2020 | n/a |
In 2020, Fortnum & Mason implemented Microsoft Dynamics 365 Customer Voice to centralize customer feedback and strengthen Customer Experience across its retail operations. The Microsoft Dynamics 365 Customer Voice deployment was positioned to capture structured survey responses and behavioral signals, producing consolidated insight on how often customers purchase and how much they spend.
The implementation emphasized survey orchestration, real time feedback capture, configurable analytics dashboards, and customer segmentation workflows typical of Customer Experience platforms. Configuration focused on linking feedback events to customer profiles so that frequency of purchase and spend attributes are visible alongside qualitative feedback, enabling insight driven customer engagement and personalization.
Operationally the system synthesizes feedback and transaction-derived purchase frequency and spend data to inform product offers and service interactions, supporting marketing, merchandising, and customer service functions. The deployment created a unified source of CX insight used by front line teams and central analysts to prioritize offers and refine service responses without specifying downstream system endpoints.
Governance around the Microsoft Dynamics 365 Customer Voice implementation standardized survey templates and feedback handling processes, and emphasized usability and speed of access for CX teams. Reported outcomes included improved speed and usability, better cost control, and the ability to proactively pursue goals and serve clients based on the consolidated customer insights.
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Groupe Mutuel | Insurance | 2800 | $5.9B | Switzerland | Microsoft | Microsoft Dynamics 365 Customer Voice | Customer Experience | 2020 | n/a |
In 2020 Groupe Mutuel implemented Microsoft Dynamics 365 Customer Voice as part of a broader digital transformation anchored in its global strategy to increasingly put customers at the center of all the group's activities. The deployment aligns directly with the Customer Experience category and the stated objective to digitally map the entire administrative and commercial customer journey, using customer-provided data to identify needs and inform service and product planning.
The Microsoft Dynamics 365 Customer Voice implementation focuses on feedback capture and survey orchestration, automated feedback routing, and structured input for journey mapping workflows. Configuration emphasized embedding survey touchpoints across commercial and administrative processes, and using Power Platform automation patterns to channel responses into analytics and case creation. Data collection and survey instrumentation were designed to support iterative learning across customer service and product development use cases.
Integration work tied Microsoft Dynamics 365 Customer Voice into the Microsoft application stack, leveraging Microsoft Power Platform for workflow automation and Azure cloud services hosted in Switzerland for data residency compliance. The scope covers administrative and commercial customer journeys across the organization, enabling a continuous feedback loop between front-line service teams, customer experience managers, and product owners. The implementation leverages Dynamics 365 ecosystem connectivity to centralize feedback artifacts with CRM records and downstream automation.
Governance and process changes accompanied the technical rollout, with program-level controls to standardize survey design, consent capture, and responsible data use across business functions. The initiative explicitly targeted organizational, cultural, and work method changes to operationalize customer-centric decision making, with the goal of improving how Groupe Mutuel meets customer expectations and develops services that respond to identified needs.
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Professional Services | 228000 | $320.0B | United States | Microsoft | Microsoft Dynamics 365 Customer Voice | Customer Experience | 2016 | n/a |
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Manufacturing | 4262 | $486M | Italy | Microsoft | Microsoft Dynamics 365 Customer Voice | Customer Experience | 2023 | n/a |
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Manufacturing | 5200 | $1.0B | United States | Microsoft | Microsoft Dynamics 365 Customer Voice | Customer Experience | 2017 | n/a |
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Professional Services | 5000 | $700M | Australia | Microsoft | Microsoft Dynamics 365 Customer Voice | Customer Experience | 2019 | n/a |
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Government | 700 | $82M | United Kingdom | Microsoft | Microsoft Dynamics 365 Customer Voice | Customer Experience | 2021 | n/a |
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Buyer Intent: Companies Evaluating Microsoft Dynamics 365 Customer Voice
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Microsoft Dynamics 365 Customer Voice. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Microsoft Dynamics 365 Customer Voice for Customer Experience include:
- The Scindia School, a India based Education organization with 150 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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The Scindia School | Education | 150 | $15M | India | 2025-08-20 |
FAQ - APPS RUN THE WORLD Microsoft Dynamics 365 Customer Voice Coverage
Microsoft Dynamics 365 Customer Voice is a Customer Experience solution from Microsoft.
Companies worldwide use Microsoft Dynamics 365 Customer Voice, from small firms to large enterprises across 21+ industries.
Organizations such as Microsoft, Groupe Mutuel, Australian Government Department of Health and Aged Care, Panduit and Sodexo Australia are recorded users of
Microsoft Dynamics 365 Customer Voice for Customer Experience.
Companies using Microsoft Dynamics 365 Customer Voice are most concentrated in Professional Services, Insurance and Government, with adoption spanning over 21 industries.
Companies using Microsoft Dynamics 365 Customer Voice are most concentrated in United States, Switzerland and Australia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Microsoft Dynamics 365 Customer Voice across Americas, EMEA, and APAC.
Companies using Microsoft Dynamics 365 Customer Voice range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 27.27%, large organizations with 1,001-10,000 employees - 63.64%, and global enterprises with 10,000+ employees - 9.09%.
Customers of Microsoft Dynamics 365 Customer Voice include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Microsoft Dynamics 365 Customer Voice customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.