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1st Central Insurance
Location
1-5 Perrymount Rd,
Haywards Heath, RH16 3SP,
United Kingdom
Website
https://www.1stcentralinsurance.com/
Phone
44 33 3043-2085
Artw industry
Insurance
Employee
Revenue

1st Central Insurance Technographics

1st Central Insurance Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by 1st Central Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 1st Central Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that 1st Central Insurance has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2014, Teleperformance Customer Support Service for Call Center in 2016, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems 1st Central Insurance is running and its propensity to invest more and deepen its relationship with Microsoft , Teleperformance , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing 1st Central Insurance revenues, which have grown to $590.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 1st Central Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

1st Central Insurance Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2014 2014
Content Delivery Network IaaS 2014 2014
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Teleperformance Legacy Teleperformance Customer Support Service Call Center CRM n/a 2016 2016 In 2016, 1st Central Insurance engaged Teleperformance to provision Teleperformance Customer Support Service. The engagement operated as a Call Center campaign focused on motor insurance customer service, addressing policyholder questions about No Claims Discount, premium costs, and related car insurance queries. Teleperformance Customer Support Service was deployed to support front-line customer service agents, providing inbound call handling, scripted responses, and an agent workbench for case intake and query resolution. Functional capabilities consistent with the Call Center category included call routing, queue management, and knowledge base usage to standardize responses to policy and pricing questions. Operational scope was centered on a dedicated First Central campaign staffed by temporary and permanent agents within the customer service department, handling day-to-day policyholder inquiries. Governance ran at the campaign level, with quality assurance, call monitoring, and scripted escalation workflows to route complex issues to higher tiers. The implementation embedded Teleperformance Customer Support Service as the primary channel for motor policyholder support for 1st Central Insurance, emphasizing agent-led resolution for No Claims Discount and premium queries, with no named system integrations disclosed in the source material.
Call Center CRM 2016 2016
Customer Analytics CRM 2016 2016
Customer Engagement CRM 2016 2016
Customer Engagement CRM 2016 2016
Customer Experience CRM 2018 2018
Customer Experience CRM 2017 2017
Data Management Platform CRM 2020 2020
Marketing Analytics CRM 2017 2017
Marketing Analytics CRM 2019 2019
Marketing Automation CRM 2020 2020
Tag Management CRM 2020 2020
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2015 2015
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Core HR HCM 2017 2018
Learning and Development HCM 2016 2016
Workforce Management HCM 2017 2017
EPM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
EPM EPM 2018 2018
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
ERP Financial ERP Financial Management 2017 2018
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Insurance ERP ERP Services and Operations 2019 2019
Professional Services
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Professional Services Professional Services 2016 2016
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Secure Email Gateways (SEGs) CyberSecurity 2018 2018
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Web Content Management Content Management 2014 2014
IT Decision Makers and Key Stakeholders at 1st Central Insurance
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by 1st Central Insurance Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD 1st Central Insurance Technographics

1st Central Insurance is a Insurance organization based in United Kingdom, with around 1200 employees and annual revenues of $590.0 million.

1st Central Insurance operates a diverse technology stack with applications such as Microsoft Azure Cloud Services, Teleperformance Customer Support Service and Microsoft 365, covering areas like Application Hosting and Computing Services, Call Center and Collaboration.

1st Central Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft and Teleperformance.

1st Central Insurance recently adopted applications including Adobe Audience Manager in 2020, Adobe Marketing Cloud (ex Omniture) in 2020 and Adobe Launch in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of 1st Central Insurance’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates 1st Central Insurance’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete 1st Central Insurance technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.