1st Central Insurance
1-5 Perrymount Rd,
Haywards Heath, RH16 3SP,
United Kingdom
Haywards Heath, RH16 3SP,
United Kingdom
44 33 3043-2085
Insurance
1st Central Insurance Technographics
1st Central Insurance Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 1st Central Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 1st Central Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 1st Central Insurance has purchased the following applications: Workday Financial Management for ERP Financial in 2017, Workday HCM for Core HR in 2017, Duck Creek Suite for Insurance ERP in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 1st Central Insurance is running and its propensity to invest more and deepen its relationship with Workday , Adobe Systems , Calabrio or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 1st Central Insurance revenues, which have grown to $590.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 1st Central Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
1st Central Insurance Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Financial Management | ERP Financial | ERP Financial Management | n/a | 2017 | 2018 |
In 2017, 1st Central Insurance implemented Workday Financial Management as its ERP Financial platform, targeting an end-to-end General Ledger capability to centralize core finance processes. The deployment emphasized the Workday Financial Management General Ledger module, with configuration work focused on GL structures, accounting mappings and validation rules to support month end accounting and statutory reporting for the UK business.
Requirements and design work were driven by an internal Business Analyst who produced high level requirements, led gap analysis and documented finance process changes. The project included a sustained data program, where the Business Analyst acted as data lead for approximately one year managing a team to perform cleansing, conversion and validation of financial data into Workday Financial Management, and defining conversion mapping and reconciliation workflows.
A system integrator was selected through a formal procurement process to execute configuration and deployment activities. Governance covered company wide process review, customer journey and communications alignment, and regulatory workstreams including vulnerable customer flagging and data capture to ensure business processes and agent interactions aligned with new requirements while finance controls and reconciliation workflows were updated to reflect Workday Financial Management adoption.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | Kainos | 2017 | 2018 |
In 2017, 1st Central Insurance implemented Workday HCM for Core HR across the Group with Kainos appointed as the system integrator. The program was run as a group level HR systems initiative engaging all critical stakeholders and external consultants to capture requirements and deliver a bespoke Workday HCM configuration to meet corporate HR and people processes.
The implementation covered core HR and Talent Acquisition capabilities within Workday HCM, with explicit workstreams for HR data loading, testing and verification of data uploads, incremental module design and system upgrades. The HR People Process and Systems function managed operational, managerial and executive reporting requirements and worked with business analysts and project managers to translate process reviews into Workday configuration and business process rules.
Integrations and operational support were instrumented as part of the rollout, including using Atlas ticketing management system to track employee and manager support requests and resolutions, and an operational relationship with Teleopti WFM functionality to keep HRIS enhancements aligned with workforce management capabilities. IT, Kainos and implementation teams collaborated on design, deployment and ongoing incremental module releases to sustain enterprise HR operations.
Governance mechanisms were put in place, the HR function established key performance indicators and success criteria to measure platform performance, and the HR lead completed Risks and Controls deliverables on behalf of the Head of HR. Ongoing responsibilities include managing Workday system design and upgrades, troubleshooting operational issues, and continuously enhancing the Workday HCM environment for Core HR and Talent Acquisition processes.
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Learning and Development | HCM |
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2016 | 2016 |
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Workforce Management | HCM |
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2017 | 2017 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Duck Creek Technologies | Legacy | Duck Creek Suite | Insurance ERP | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, 1st Central Insurance implemented Duck Creek Suite as an Insurance ERP to centralize policy administration, billing, and claims processing across its United Kingdom operations. The deployment positioned Duck Creek Suite as the core platform for policy lifecycle management and product configuration within the insurer’s technology estate.
The implementation focused on core modules typical for Insurance ERP, including policy administration, billing, claims management, and rating and underwriting rule engines. Configuration work emphasized product model standardization, policy lifecycle automation, and rule-driven rating to align product definitions and underwriting logic. Duck Creek Suite was configured to host master data for policies, customers, and pricing artifacts.
Operational scope covered underwriting, claims, finance, and customer service teams within 1st Central Insurance, aligning business functions around a centralized Insurance ERP application in the United Kingdom. Data modeling and common policy schemas were established to support shared master records and consistent operational workflows across departments.
Governance included a product and rules governance model with formal change control for rating and policy product updates and staged rollouts across business units. Training and process standardization efforts were instituted to embed workflow orchestration and policy lifecycle automation into day to day operations.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2014 | 2014 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2016 | 2016 |
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Call Center | CRM |
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2016 | 2016 |
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Customer Analytics | CRM |
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2016 | 2016 |
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Customer Engagement | CRM |
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2016 | 2016 |
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Customer Engagement | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at 1st Central Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by 1st Central Insurance Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD 1st Central Insurance Technographics
1st Central Insurance is a Insurance organization based in United Kingdom,
with around 1200 employees and annual revenues of $590.0 million.
1st Central Insurance operates a diverse technology stack with applications such as
Workday Financial Management, Workday HCM and Duck Creek Suite,
covering areas like ERP Financial, Core HR and Insurance ERP.
1st Central Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday and Duck Creek Technologies.
1st Central Insurance recently adopted applications including
Adobe Audience Manager in 2020, Adobe Marketing Cloud (ex Omniture) in 2020 and Adobe Launch in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of 1st Central Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates 1st Central Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete 1st Central Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.