First Commonwealth Bank
601 Philadelphia Street,
Indiana, 15701, PA,
United States
Indiana, 15701, PA,
United States
1 724-349-7220
Banking and Financial Services
First Commonwealth Bank Technographics
First Commonwealth Bank Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by First Commonwealth Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1567 First Commonwealth Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that First Commonwealth Bank has purchased the following applications: Jack Henry Banking SilverLake for Core Banking in 2013, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2016, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems First Commonwealth Bank is running and its propensity to invest more and deepen its relationship with Jack Henry & Associates , Finastra , Upstart or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing First Commonwealth Bank revenues, which have grown to $478.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for First Commonwealth Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
First Commonwealth Bank Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jack Henry & Associates | Legacy | Jack Henry Banking SilverLake | Core Banking | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013 First Commonwealth Bank selected Jack Henry Banking SilverLake to provide enterprise-wide automation. The bank planned an in-house installation on an IBM Power System hardware platform while outsourcing certain data processing functions to Jack Henry & Associates, positioning the new platform as a central Core Banking environment for transaction processing and operational controls.
The Jack Henry Banking SilverLake deployment was scoped to include a broad suite of complementary Jack Henry Banking solutions, explicitly Vertex Teller Automation System, ArgoKeys DepositKeys account opening and administration, NetTeller Online Banking and NetTeller Cash Management, iPay OneClick retail online bill payments, OurCashFlow online financial management, Opening Act online deposit and loan account opening, goDough mobile banking, DirectLine OFX interactive Internet banking, iTalk telephone banking, Synapsys sales marketing and customer service, Relationship Profitability Management RPM, Cognos 10 business intelligence and reporting, jhaKnow data warehousing and reporting, components of Synergy Enterprise Content Management, components of the Yellow Hammer fraud detection and prevention suite, and jhaCall Center. Implementation activities therefore extended across deposit processing, teller automation, online and mobile channels, fraud monitoring, CRM for sales and service, and enterprise reporting.
Architecturally the program emphasized deep integration between the SilverLake core and Jack Henry complementary modules, with explicit capability to integrate third party solutions where required, enabling consolidated transaction processing and centralized data warehousing. Operational coverage targeted enterprise wide functions including retail and commercial banking operations, cash management, branch teller operations, customer service and call center workflows, and fraud prevention operations.
Selection governance reflected a formal evaluation led by executive business integration stakeholders who identified SilverLake for functional compatibility and long term requirements, and the bank positioned the platform as an integrated best of suite solution. First Commonwealth completed a system conversion to SilverLake during the third quarter of 2014 and outsourced certain data processing services, recording conversion related expenses that included $5.6 million in accelerated depreciation and $1.8 million in other conversion related charges for the year ended 2014, while anticipating the IBM Power System hardware to provide a more cost effective environment than the bank's mainframe based system.
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Loan Management | ERP Services and Operations |
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2014 | 2014 |
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Loan Management | ERP Services and Operations |
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2025 | 2025 |
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Loan Management | ERP Services and Operations |
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2018 | 2018 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016 First Commonwealth Bank deployed LivePerson Conversational Cloud on its website. LivePerson Conversational Cloud provides Chatbots and Conversational AI functionality embedded in the bank's public site to manage web-based customer interactions and conversational workflows.
The implementation emphasizes web chat as a primary digital channel, leveraging automated conversational agents, session escalation to human agents, message orchestration, and conversation analytics consistent with Chatbots and Conversational AI deployments. Operational coverage includes the public website and supports customer service and online banking inquiries, with governance and operational ownership aligned to the bank's digital channels and contact center teams.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020 First Commonwealth Bank deployed Cisco Webex Meetings as part of its Audio Video and Web Conferencing footprint. The deployment is visible on the bank website where Cisco Webex Meetings is used to enable web-based virtual meeting flows for customer engagement and internal collaboration, positioning Cisco Webex Meetings within the bank's digital communications stack.
Cisco Webex Meetings implementation emphasized standard conferencing capabilities including audio and video sessions, screen sharing, meeting recording, participant management, and scheduling controls. Configuration work focused on embedding meeting access and links into public web pages and corporate digital channels, while leveraging the Cisco Webex Meetings application to centralize conference controls and session administration.
Ongoing administration is handled through platform admin consoles and the bank's IT and digital channels teams, with governance centered on meeting access, scheduling permissions, and recording controls to align with enterprise communications policies. The implementation ties First Commonwealth Bank Cisco Webex Meetings Audio Video and Web Conferencing to both customer-facing online engagement and employee virtual collaboration use cases.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at First Commonwealth Bank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by First Commonwealth Bank Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD First Commonwealth Bank Technographics
First Commonwealth Bank is a Banking and Financial Services organization based in United States,
with around 1567 employees and annual revenues of $478.0 million.
First Commonwealth Bank operates a diverse technology stack with applications such as
Jack Henry Banking SilverLake, LivePerson Conversational Cloud and Cisco Webex Meetings,
covering areas like Core Banking, Chatbots and Conversational AI and Audio Video and Web Conferencing.
First Commonwealth Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Jack Henry & Associates, LivePerson and Cisco Systems.
First Commonwealth Bank recently adopted applications including
Upstart in 2025, DocuSign eSignature in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of First Commonwealth Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates First Commonwealth Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete First Commonwealth Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.