First Data
5565 Glenridge Connector NE, Suite 2000,
Atlanta, 30342, GA,
United States
Atlanta, 30342, GA,
United States
1 140-489-2000
Banking and Financial Services
First Data Technographics
First Data Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by First Data and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 22000 First Data employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that First Data has purchased the following applications: Deluxe Lockbox (ex Fiserv Lockbox Processing) for AR Automation in 2018, Workday Payroll for Payroll in 2016, LogMeIn BoldChat for Chatbots and Conversational AI in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems First Data is running and its propensity to invest more and deepen its relationship with Deluxe Corp. , Oracle , Fiserv or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing First Data revenues, which have grown to $1.21 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for First Data intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
First Data Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Deluxe Corp. | Legacy | Deluxe Lockbox (ex Fiserv Lockbox Processing) | AR Automation | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, Deluxe Corp's WAUSAU Financial Systems acquired First Data's remittance processing business, bringing lockbox and remittance capabilities and client relationships into Deluxe's treasury management portfolio under Deluxe Lockbox (ex Fiserv Lockbox Processing). The transaction transferred operational responsibility for First Data's remittance processing to Deluxe and positioned Deluxe Lockbox (ex Fiserv Lockbox Processing) as an AR Automation solution supporting finance and receivables processing for First Data clients in the United States.
The implementation scope centered on core AR Automation capabilities, including lockbox image capture and reconciliation, automated remittance posting, cash application workflows, exception handling, and operational reporting. Deluxe Lockbox (ex Fiserv Lockbox Processing) was organized as a centralized service offering within WAUSAU Financial Systems, with configuration and client-specific remittance rules inferred from the asset acquisition and client handoffs.
Operational integration aligned the acquired remittance operations with Deluxe's treasury management platform, requiring consolidation of client onboarding, account mapping, and service operations into Deluxe’s existing operational processes. The move impacted finance, accounts receivable, treasury, and client services functions that consume lockbox feeds and cash application outputs, and it covered First Data’s remittance client base in the United States.
Governance and operational control were transferred to Deluxe, with WAUSAU responsible for service delivery, client relationship management, and operational governance for the acquired remittance portfolio. Workflows were rationalized to consolidate remittance rules, exception handling, and service level management under Deluxe Lockbox while preserving client-specific configurations and reporting requirements.
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ERP Financial | ERP Financial Management |
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2009 | 2010 |
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ERP Financial | ERP Financial Management |
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2015 | 2015 |
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Expense Management | ERP Financial Management |
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2008 | 2008 |
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Payment Processing | ERP Financial Management |
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2015 | 2015 |
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Payment Processing | ERP Financial Management |
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2003 | 2003 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Payroll | Payroll | HCM | n/a | 2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Time and Attendance | HCM |
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2016 | 2016 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoTo (formerly LogMeIn) | Legacy | LogMeIn BoldChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2012 | 2012 |
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Data Warehouse | Analytics and BI |
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2013 | 2013 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Call Tracking and Recording | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2010 | 2010 |
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Tag Management | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2015 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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Apps Development | PaaS |
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2019 | 2019 |
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Apps Development | PaaS |
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2016 | 2016 |
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Apps Development | PaaS |
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2012 | 2013 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Database Management | IaaS |
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2012 | 2012 |
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Database Management | IaaS |
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2014 | 2014 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at First Data
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by First Data Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD First Data Technographics
First Data is a Banking and Financial Services organization based in United States,
with around 22000 employees and annual revenues of $1.21 billion.
First Data operates a diverse technology stack with applications such as
Deluxe Lockbox (ex Fiserv Lockbox Processing), Workday Payroll and LogMeIn BoldChat,
covering areas like AR Automation, Payroll and Chatbots and Conversational AI.
First Data has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Deluxe Corp., Workday and GoTo (formerly LogMeIn).
First Data recently adopted applications including
6sense Account Engagement Platform in 2023, Heap Analytics in 2021 and Adobe ColdFusion in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of First Data’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates First Data’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete First Data technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.