First Data
5565 Glenridge Connector NE, Suite 2000,
Atlanta, 30342, GA,
United States
Atlanta, 30342, GA,
United States
1 140-489-2000
Banking and Financial Services
First Data Technographics
First Data Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by First Data and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 22000 First Data employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that First Data has purchased the following applications: Deluxe Lockbox (ex Fiserv Lockbox Processing) for AR Automation in 2018, Workday Payroll for Payroll in 2016, LogMeIn BoldChat for Chatbots and Conversational AI in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems First Data is running and its propensity to invest more and deepen its relationship with Deluxe Corp. , Oracle , Fiserv or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing First Data revenues, which have grown to $1.21 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for First Data intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
First Data Tech Stack and Enterprise Applications
First Data ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Deluxe Corp. | Legacy | Deluxe Lockbox (ex Fiserv Lockbox Processing) | AR Automation | ERP | n/a | 2018 | 2018 |
In 2018, Deluxe Corp's WAUSAU Financial Systems acquired First Data's remittance processing business, bringing lockbox and remittance capabilities and client relationships into Deluxe's treasury management portfolio under Deluxe Lockbox (ex Fiserv Lockbox Processing). The transaction transferred operational responsibility for First Data's remittance processing to Deluxe and positioned Deluxe Lockbox (ex Fiserv Lockbox Processing) as an AR Automation solution supporting finance and receivables processing for First Data clients in the United States.
The implementation scope centered on core AR Automation capabilities, including lockbox image capture and reconciliation, automated remittance posting, cash application workflows, exception handling, and operational reporting. Deluxe Lockbox (ex Fiserv Lockbox Processing) was organized as a centralized service offering within WAUSAU Financial Systems, with configuration and client-specific remittance rules inferred from the asset acquisition and client handoffs.
Operational integration aligned the acquired remittance operations with Deluxe's treasury management platform, requiring consolidation of client onboarding, account mapping, and service operations into Deluxe’s existing operational processes. The move impacted finance, accounts receivable, treasury, and client services functions that consume lockbox feeds and cash application outputs, and it covered First Data’s remittance client base in the United States.
Governance and operational control were transferred to Deluxe, with WAUSAU responsible for service delivery, client relationship management, and operational governance for the acquired remittance portfolio. Workflows were rationalized to consolidate remittance rules, exception handling, and service level management under Deluxe Lockbox while preserving client-specific configurations and reporting requirements.
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ERP Financial | ERP |
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2009 | 2010 |
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ERP Financial | ERP |
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2015 | 2015 |
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Expense Management | ERP |
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2008 | 2008 |
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Payment Processing | ERP |
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2015 | 2015 |
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Payment Processing | ERP |
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2003 | 2003 |
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First Data HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Payroll | Payroll | HCM | n/a | 2016 | 2016 |
In 2016, First Data implemented Workday Payroll in the Payroll category as part of a broader Workday deployment that included Workday Time & Attendance and Absence. The program assigned a dedicated HRIS administrator and a client project lead to manage Payroll and General Ledger integration workstreams.
Workday Payroll was configured to centralize payroll processing workflows, payroll calculations and tax withholding, and to consume time collection and absence balances from Workday Time & Attendance and Absence. Core implementation elements included pay calculation, deductions, handling of nonstandard payroll events, and payroll-to-ledger posting. Configuration work focused on aligning pay rules and employee payee data with finance account structures.
The deployment integrated Workday Payroll with SAP General Ledger, enabling payroll journal creation and posting into the SAP finance environment, with the HRIS administrator coordinating account mapping and reconciliation. Time and attendance feeds were aligned to payroll calculation rules so payroll processing used consistent labor inputs. Operational coverage emphasized HR and Finance functions, with project leadership driving cross-functional payroll and GL workflows.
Governance rested on HRIS administration and project lead oversight for Payroll and GL, including configuration control, testing cycles and orchestration of payroll cutover activities. The Workday Payroll implementation established Workday Payroll as the centralized payroll application footprint for payroll execution and GL interfacing within First Data.
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Time and Attendance | HCM |
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2016 | 2016 |
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First Data AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| GoTo (formerly LogMeIn) | Legacy | LogMeIn BoldChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2012 | 2012 |
In 2012, First Data deployed LogMeIn BoldChat on its public website. LogMeIn BoldChat, classified under Chatbots and Conversational AI, was implemented as a web chat widget to support real-time customer engagement and structured conversational workflows. The implementation targeted online customer service and sales touchpoints across First Data's public-facing site, instrumenting visitor-initiated chat and proactive engagement triggers.
Configuration focused on standard Chatbots and Conversational AI capabilities such as an agent console, canned responses and scripted routing rules to channel sessions to customer service and online sales teams. Operational governance included centralized configuration and agent workflow standardization to maintain consistent conversational scripts and response handling. The deployment emphasized runtime monitoring and reporting modules typical of the category to enable operational oversight of chat sessions and agent activity.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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First Data Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Data Warehouse | Analytics and BI |
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2013 | 2013 |
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First Data Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2018 | 2018 |
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First Data Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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First Data CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Call Tracking and Recording | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2010 | 2010 |
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Tag Management | CRM |
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2016 | 2016 |
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First Data ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2019 | 2019 |
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First Data TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2015 | 2015 |
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First Data PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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Apps Development | PaaS |
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2019 | 2019 |
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Apps Development | PaaS |
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2016 | 2016 |
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Apps Development | PaaS |
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2012 | 2013 |
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First Data IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Database Management | IaaS |
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2012 | 2012 |
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Database Management | IaaS |
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2014 | 2014 |
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First Data CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at First Data
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Business Analysis | Director | Finance | |
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Vice President and Head of Analytics and Data Science | VP | IT | |
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Director of Business Systems | Director | IT | |
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Vice President, Global National Sales - Team Leader | VP | Sales | |
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VP Sales | VP | Sales | |
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SVP Segment Sales Leader | VP | Sales | |
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Chief Operations Officer | CXO | Finance | |
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Vice President Sales Operations | VP | Sales | |
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Chairman and Chief Executive Officer | CXO | Finance | |
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Vice President of Operations | VP | Operations | |
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Executive Vice President & Head of Human Resources | Director | HR | |
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Senior Vice President, Human Resources | VP | HR | |
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Vice President of Sales - Hotels, Travel & Leisure | VP | Sales | |
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President, Financial Services | CXO | Finance | |
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Head & GM, Data & Analytics | Director | IT | |
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VP, Engineering & Data Scientist | VP | IT | |
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Director, Data-center architecture | Director | Finance | |
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Apps Being Evaluated by First Data Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from First Data IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the First Data digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD First Data Technographics
First Data is a Banking and Financial Services organization based in United States,
with around 22000 employees and annual revenues of $1.21 billion.
First Data operates a diverse technology stack with applications such as
Deluxe Lockbox (ex Fiserv Lockbox Processing), Workday Payroll and LogMeIn BoldChat,
covering areas like AR Automation, Payroll and Chatbots and Conversational AI.
First Data has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Deluxe Corp., Workday and GoTo (formerly LogMeIn).
First Data recently adopted applications including
6sense Account Engagement Platform in 2023, Heap Analytics in 2021 and Adobe ColdFusion in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of First Data’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates First Data’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete First Data technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.