First National Bank of America
241 E Saginaw St,
East Lansing, 48823, MI,
United States
East Lansing, 48823, MI,
United States
1 800-266-7661
Banking and Financial Services
First National Bank of America Technographics
First National Bank of America Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by First National Bank of America and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 First National Bank of America employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that First National Bank of America has purchased the following applications: MeridianLink Consumer (ex LoansPQ) for Loan Management in 2019, OnBase BPM for Process Mining in 2019, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems First National Bank of America is running and its propensity to invest more and deepen its relationship with MeridianLink , Hyland , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing First National Bank of America revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for First National Bank of America intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
First National Bank of America Tech Stack and Enterprise Applications
First National Bank of America ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MeridianLink | Legacy | MeridianLink Consumer (ex LoansPQ) | Loan Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, First National Bank of America deployed MeridianLink Consumer (ex LoansPQ) on its public website to provide online consumer lending capabilities under the Loan Management category. MeridianLink Consumer (ex LoansPQ) is used to capture and manage consumer loan applications through fnba.com, serving as the bank's front door for retail consumer loan intake and tracking.
The implementation centers on standard Loan Management functional modules, including front-end application capture, automated decisioning and workflow routing, electronic document collection, and borrower status tracking. MeridianLink Consumer was configured to standardize application data fields, enable role based access for underwriting and operations teams, and maintain audit trails to support compliance oriented lending workflows.
Integration scope is focused on embedding MeridianLink Consumer into the bank website, enabling the consumer lending organization and retail channel staff to access application status and manage processing within the platform. Governance efforts addressed standardizing intake and underwriting workflows, aligning data capture with regulatory requirements, and assigning operational ownership for ongoing form and workflow updates.
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First National Bank of America Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hyland | Legacy | OnBase BPM | Process Mining | Analytics and BI | n/a | 2019 | 2019 |
In 2019 First National Bank of America implemented OnBase BPM to extend its OnBase enterprise information platform and address gaps in loan document tracking. The bank had originally moved to the OnBase enterprise information platform in late 2016 with Keymark after operating with an unsupported and aging DART environment, and the 2019 OnBase BPM deployment focused on delivering process-level visibility across loan origination, purchase and servicing workflows.
OnBase BPM was configured to classify and organize documents into proper document types, support case management and workflow orchestration for loan packages, and prepare records for compliance auditing. The deployment implemented OnBase BPM as a Process Mining solution to provide process discovery and end to end process visibility, aligning Hyland workflow controls with document classification and routing capabilities.
The implementation consolidated document tracking that had relied on DART components into the OnBase platform and integrated with the bank's existing OnBase document repositories and records processes. Operational coverage targeted loan operations, records management and servicing functions, with workflow configurations applied to track documents from booking through servicing and to maintain audit trails for loan packages.
Governance changes formalized document typing, standardized packaging of loan files and introduced workflow controls managed by the records department under records department manager Jon Hinsman. The OnBase BPM deployment addressed the bank's stated need to organize documents into proper types and to track loans as packages through booking and servicing, reducing dependence on unsupported DART components.
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First National Bank of America Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
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First National Bank of America Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2021 | 2021 |
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First National Bank of America CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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First National Bank of America ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2017 | 2017 |
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First National Bank of America PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2020 | 2020 |
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First National Bank of America IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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First National Bank of America CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2017 | 2017 |
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Endpoint Management | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at First National Bank of America
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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VP IT | VP | IT | |
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VP Operations | VP | Operations | |
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IT Manager | Manager | IT | |
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Mortgage Loan Officer | Manager | Finance | |
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Data Manager (Full Stack Business Intelligence and Data Warehouse Development) | Manager | Supply Chain | |
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Compliance Officer | Manager | Finance | |
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Mortgage Loan Officer | Manager | Finance | |
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VP/CFO | VP | Finance | |
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IT Manager | Manager | IT | |
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Infomation Security Analyst | Non Manager | IT | |
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Information Security Analyst | Non Manager | IT | |
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IT Operations & Site Reliability Manager | Manager | IT | |
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Systems Administrator | Non Manager | IT | |
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Apps Being Evaluated by First National Bank of America Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from First National Bank of America IT executives and key decision makers. This section highlights First National Bank of America's latest recorded technology evaluations, including Hyland OnBase for Content Management on 2025-09-22. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the First National Bank of America digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-09-22 | First National Bank of America | Evaluated | Hyland | Hyland OnBase | Content Management | Content Management |
FAQ - APPS RUN THE WORLD First National Bank of America Technographics
First National Bank of America is a Banking and Financial Services organization based in United States,
with around 500 employees and annual revenues of $100.0 million.
First National Bank of America operates a diverse technology stack with applications such as
MeridianLink Consumer (ex LoansPQ), OnBase BPM and Microsoft 365,
covering areas like Loan Management, Process Mining and Collaboration.
First National Bank of America has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as MeridianLink, Hyland and Microsoft.
First National Bank of America recently adopted applications including
DocuSign eSignature in 2021, Salesforce Sales Cloud in 2021 and Automox Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of First National Bank of America’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates First National Bank of America’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete First National Bank of America technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.