FirstCare Health Plans
12940 N. Highway 183,
Austin, 78750, TX,
United States
Austin, 78750, TX,
United States
1 512-257-6000
Insurance
FirstCare Health Plans Technographics
FirstCare Health Plans Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by FirstCare Health Plans and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 365 FirstCare Health Plans employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that FirstCare Health Plans has purchased the following applications: HealthRules Payer for Core Admin Processing System in 2016, Microsoft Power BI for Analytics and BI in 2016, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems FirstCare Health Plans is running and its propensity to invest more and deepen its relationship with HealthEdge Software , Microsoft , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing FirstCare Health Plans revenues, which have grown to $90.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for FirstCare Health Plans intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
FirstCare Health Plans Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HealthEdge Software | Legacy | HealthRules Payer | Core Admin Processing System | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, FirstCare Health Plans implemented HealthRules Payer as its Core Admin Processing System. The rollout positioned HealthRules Payer to support provider relations, claims resolution, credentialing, and network development functions across FirstCare’s operational teams, with configuration work focused on provider contract data accuracy and claims payment workflows.
HealthRules Payer was configured to manage core functional modules for provider data management, contract administration, claims payment processing, and credentialing support. Implementation activities included validating provider setup and configuration, maintaining contract files, administering contract amendments and rate negotiations, and supporting documentation submission for newly recruited health care professionals.
The deployment integrated HealthRules Payer with FirstCare’s Provider Data Management system, the Provider Portal, and the provider lookup tool to enable synchronized provider records and to support claim resolution processes within the HealthRules claims payment system. Operational coverage included local provider relations staff and corporate teams, supporting on-site and telephonic provider education, complaint handling, and collaborative casework for claim issues.
Governance and process changes centered on formalizing provider contract data management, instituting validation checkpoints for provider configuration, and documenting workflows for contract negotiation, credentialing, and provider support. FirstCare’s use of HealthRules Payer aligned Core Admin Processing System capabilities with established provider operations, claims adjudication activities, and network adequacy analysis, while preserving cross-functional escalation paths between local and corporate staff.
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2016 | 2018 |
In 2016, FirstCare Health Plans implemented Microsoft Power BI to expand its Analytics and BI capabilities. The implementation focused on creating reports and dashboards sourced from HeathRules and Amisys Data Warehouses to support business information needs, drive insights and enable data driven decision making for claims, provider and member operations.
Development work used SQL Server Management Studio to create tables, queries, stored procedures, views, functions and triggers, following an Agile methodology. Reports and dashboards were designed, tested and deployed using SSRS and Microsoft Power BI, and artifacts were versioned and maintained in Team Foundation Server to preserve recent versions and support repeatable releases.
Integration efforts included developing and testing SSIS packages to ingest and reconcile Fee Schedule data, and leveraging multiple warehouse sources to present a consolidated view to upper management and stakeholders. The implementation coordinated review and updates to the logic used in Health and Human Services Commission reporting, and provided guidance in the design of Member and Provider data marts to improve downstream reporting consistency.
Governance and delivery practices emphasized facilitated requirements meetings, iterative requirement gathering, QA of code produced by junior developers, mentoring and training, troubleshooting and performance optimization of existing code, and business user enablement for self serve reporting. The role functioned as a trusted advisor to business stakeholders and collaborated with other departments to introduce new data sources while participating in design, test and implementation activities.
Key results from the Microsoft Power BI initiative included developing stored procedures, tables and indexes to streamline provider reporting, creating a stored procedure to automate the quarterly Fee Schedule update, designing testing and deploying a self serve Fee Schedule report with business training, publishing a Provider dashboard in Power BI, and developing SSIS packages to integrate Fee Schedule data. The team coordinated regulatory reporting logic updates for HHSC, provided data mart design guidance, and received a citation award for exceptional contribution during HHSC audit preparation and state led meetings.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, FirstCare Health Plans deployed Cisco Webex Meetings. The deployment uses Cisco Webex Meetings in the Audio Video and Web Conferencing category to provide web based conferencing capability embedded on the FirstCare public website.
The implementation centers on browser based meeting joins and scheduled meeting rooms exposed via website links, leveraging standard Audio Video and Web Conferencing functional capabilities such as real time audio and video, screen sharing, meeting recording, and participant controls. Operational scope includes customer facing engagement through the website and internal collaboration across corporate functions including sales, customer service, and claims operations. Governance is administered through the Cisco Webex Meetings administrative controls to enforce meeting policies, user access, and role based permissions, and the rollout was provisioned to corporate users and public meeting endpoints on the site.
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2021 | 2021 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Advertising Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Incentive Compensation Management | SPM |
|
2013 | 2013 |
|
|
|
|
|
Sales Performance Management | SPM |
|
2009 | 2009 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at FirstCare Health Plans
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by FirstCare Health Plans Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD FirstCare Health Plans Technographics
FirstCare Health Plans is a Insurance organization based in United States,
with around 365 employees and annual revenues of $90.0 million.
FirstCare Health Plans operates a diverse technology stack with applications such as
HealthRules Payer, Microsoft Power BI and Cisco Webex Meetings,
covering areas like Core Admin Processing System, Analytics and BI and Audio Video and Web Conferencing.
FirstCare Health Plans has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as HealthEdge Software, Microsoft and Cisco Systems.
FirstCare Health Plans recently adopted applications including
Cisco Webex Meetings in 2021, Kentico Xperience CMS in 2021 and Xandr Invest (ex AppNexus DSP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of FirstCare Health Plans’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates FirstCare Health Plans’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete FirstCare Health Plans technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.