FirstCash
1600 West 7th Street,
Fort Worth, 76102, TX,
United States
Fort Worth, 76102, TX,
United States
1 817-335-1100
Banking and Financial Services
FirstCash Technographics
FirstCash Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by FirstCash and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 18000 FirstCash employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that FirstCash has purchased the following applications: UKG Pro HCM (ex UltiPro HCM) for Core HR in 2018, Fiserv Signature Bank Platform for Core Banking in 2017, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems FirstCash is running and its propensity to invest more and deepen its relationship with UKG , ADP , Fiserv or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing FirstCash revenues, which have grown to $2.73 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for FirstCash intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
FirstCash Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Pro HCM (ex UltiPro HCM) | Core HR | HCM | n/a | 2018 | 2019 |
In 2018, FirstCash implemented UKG Pro HCM (ex UltiPro HCM) as its Core HR platform. The deployment centralized employee recordkeeping and onboarding across a retail estate of more than 200 stores supporting roughly 18,000 employees in the United States. HR generalists used UKG Pro HCM to process new hire paperwork including employee verifications, I-9 forms and legal background pulls, and to relay hiring status updates to hiring managers and district managers in the field. The platform also served as the intake point for workers compensation and unemployment case processing for store level incidents.
UKG Pro HCM was configured to support Core HR capabilities including onboarding, centralized employee data management, compliance tracking and case management for workers compensation and unemployment workflows. Administrators produced weekly new hire reporting from UKG Pro HCM for payroll and administrative processing, and the system was the source of employment verification data consumed by field HR teams. Configuration emphasized standardized onboarding steps, employee record accuracy and audit ready documentation for compliance related tasks.
Operational governance embedded UKG Pro HCM into existing HR workflows, with HR generalists and HR managers maintaining status communications with hiring managers and district managers and triaging field inquiries by phone and email. Change control and process discipline centered on weekly new hire reconciliation and documented procedures for I-9 processing and legal verifications, aligning store level intake with centralized payroll and administrative reporting flows.
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Payroll | HCM |
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2009 | 2009 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv Signature Bank Platform | Core Banking | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, FirstCash implemented Fiserv Signature Bank Platform as its Core Banking system to support small business, commercial lending and deposit operations. The Fiserv Signature Bank Platform was provisioned to frontline teams including Senior Small Business and Relationship Bankers, retail branch management, cash management, investment and product teams, and used in day to day customer relationship workflows across the company United States footprint.
The implementation centralized core capabilities for deposit account opening, commercial loan relationship management, transaction posting and file maintenance, and supported prescribed client onboarding processes. Integrations with customer record systems 360 and Aperio are explicitly part of the operational stack, enabling bankers to update pipeline and production reports weekly and monthly and to maintain customer records and transactions within the platform. Governance and process controls emphasize strict execution of BSA KYC CDD procedures during account openings, coordinated cross functional handoffs for cash management and lending products, and defined retention and calling team protocols to pursue stated business goals of $10 million in annual deposit growth and $7 to $10 million in commercial loan growth for small business and depository entity relationships.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015 FirstCash implemented Microsoft 365 as its primary Collaboration application. Microsoft 365 is present on FirstCash public web assets and functions as the enterprise productivity and collaboration layer for the organization.
The Microsoft 365 deployment at FirstCash centers on standard collaboration capabilities, including enterprise email, document collaboration and storage, and real time communication and meetings. Microsoft 365 is used to provide shared document libraries, team workspaces, and inbox and calendaring services that align with common Collaboration workflows.
Operationally the implementation supports knowledge worker productivity across corporate and operational functions, providing unified access to email, document sync, and team communication tools. The solution architecture implied by the implementation favors cloud delivered collaboration services with centralized account and access management, single sign on and browser delivered resource references on the public site.
Governance for Microsoft 365 likely emphasizes centralized tenant administration, content and access policies, and phased rollout of collaboration features to business units. The deployment reflects a consolidation of Collaboration tooling onto Microsoft 365 to standardize communications and document workflows across the enterprise.
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Financial Consolidation and Close | EPM |
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2010 | 2010 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2011 | 2011 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at FirstCash
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by FirstCash Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD FirstCash Technographics
FirstCash is a Banking and Financial Services organization based in United States,
with around 18000 employees and annual revenues of $2.73 billion.
FirstCash operates a diverse technology stack with applications such as
UKG Pro HCM (ex UltiPro HCM), Fiserv Signature Bank Platform and Microsoft 365,
covering areas like Core HR, Core Banking and Collaboration.
FirstCash has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, Fiserv and Microsoft.
FirstCash recently adopted applications including
Liquid Web Cloud Servers in 2021, Microsoft Azure Cloud Services in 2020 and UKG Pro HCM (ex UltiPro HCM) in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of FirstCash’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates FirstCash’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete FirstCash technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.