Flexport
760 Market Street, 8th Floor,
San Francisco, 94102, CA,
United States
San Francisco, 94102, CA,
United States
1 415-231-5252
Professional Services
Flexport Technographics
Flexport Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Flexport and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Flexport employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Flexport has purchased the following applications: Rossum.ai Platform for AP Automation in 2016, Greenhouse ATS for Applicant Tracking System in 2015, Drift AI Chatbot for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Flexport is running and its propensity to invest more and deepen its relationship with Rossum.ai , BILL Operations , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Flexport revenues, which have grown to $2.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Flexport intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Flexport Tech Stack and Enterprise Applications
Flexport ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rossum.ai | Legacy | Rossum.ai Platform | AP Automation | ERP | n/a | 2016 | 2016 |
In 2016, Flexport implemented Rossum.ai Platform for AP Automation to automate document ingestion and structured data capture across finance and customs workflows. The deployment supported high-volume processing, handling over 600 documents per week while maintaining a reported Data Integrity percentage of 98 percent, and was positioned to drive extraction, validation, and downstream data delivery for accounts payable and cross border customs entries.
Configuration centered on Rossum.ai Platform capabilities for intelligent data extraction, rule-based validation, and CSV or spreadsheet output, with operators using Microsoft Excel to clean and stage large data sets prior to upload. Teams mastered combined Excel and Rossum workflows to minimize manual entry, and specific workflows were instrumented to support customs entry data fields required for Canadian cross border shipments.
Integrations included native data export to Microsoft Excel for bulk processing and staged uploads, and operational linkage with Fenix for creation of customs entries in Canadian cross border workflows. Operational coverage spanned data entry and validation teams, customs processing functions, and accounts payable data pipelines, with Rossum.ai Platform acting as the document-to-data ingestion layer feeding downstream operational systems.
Governance and rollout emphasized operational training and standards, personnel led regular training seminars for both experienced and new employees on assigned workflows, and new standard operating procedures were created to reflect client needs and employee workflow requirements. The implementation maintained a high standard of data quality, reportedly never falling below 98 percent accuracy, and teams continuously updated workflows to reflect changing customs regulations and client process requirements.
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AP Automation, AR Automation | ERP |
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2015 | 2015 |
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ERP Financial | ERP |
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2018 | 2018 |
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Payment Processing | ERP |
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2018 | 2018 |
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Subscription and Recurring Billing | ERP |
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2018 | 2018 |
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Subscription and Recurring Billing | ERP |
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2018 | 2018 |
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Subscription and Recurring Billing | ERP |
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2022 | 2022 |
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Flexport HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2015 | 2015 |
In 2015, Flexport deployed Greenhouse ATS as its Applicant Tracking System. The Greenhouse ATS was provisioned as a cloud SaaS recruiting platform and embedded on Flexport's careers site to capture candidate applications and centralize inbound hiring workflows. The implementation established a single system of record for requisitions and candidate pipelines across recruiting and talent acquisition.
Functional capabilities implemented included job posting management, candidate tracking, interview orchestration and offer management, reflecting standard Applicant Tracking System workflows from sourcing to hire. Operational coverage centered on recruiting teams and hiring managers within corporate functions, with configuration to support structured interview stages and scorecard driven evaluation. Governance emphasized centralized requisition controls and role based access for recruiters and hiring leads to standardize hiring workflows.
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Learning and Development | HCM |
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2018 | 2018 |
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Flexport AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Flexport deployed Drift AI Chatbot on their website. Drift AI Chatbot is a Chatbots and Conversational AI application used to provide conversational interfaces for customer engagement and automated lead capture. The deployment leveraged a client-side chat widget embedded across marketing and product pages to orchestrate guided qualification flows and asynchronous messaging. Implemented capabilities included conversation orchestration, automated qualification logic, real-time human handoff, and personalized messaging.
Operational coverage focused on the public website and supported marketing and sales business functions, centralizing initial customer contact and qualification within the conversational layer. Governance emphasized content ownership by marketing, defined handoff protocols for sales, and iterative tuning of dialogue scripts to align responses with sales workflows. Integration scope remained within the web engagement layer, with the Drift AI Chatbot serving as the primary conversational entry point for prospects.
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Flexport Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Data Warehouse | Analytics and BI |
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2022 | 2022 |
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Flexport Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2013 | 2013 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Flexport Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2015 | 2015 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2019 | 2019 |
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Flexport eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2023 | 2023 |
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Flexport SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Warehouse Management | SCM |
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2024 | 2024 |
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Flexport CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing, Sales Engagement | CRM |
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2018 | 2018 |
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Customer Data Platform | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation, Sales Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, Sales Engagement | CRM |
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2018 | 2018 |
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Flexport EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2020 | 2020 |
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Flexport ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Flexport Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procure to Pay | Procurement |
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2018 | 2018 |
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Flexport SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2019 | 2019 |
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Flexport PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2021 | 2021 |
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Apps Development | PaaS |
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2022 | 2022 |
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Flexport IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2025 | 2025 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Flexport CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Flexport
| First Name | Last Name | Title | Function | Department | Phone | |
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Head Of Finance | Director | Finance | |
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Head of Credit | Director | Finance | |
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Accounts Receivable Analyst | Manager | Finance | |
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Chief Customer Officer | CXO | Customer Service | |
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Customer Solutions Manager | Manager | Customer Service | |
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Client Solutions Manager | Manager | Customer Service | |
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Director, Global Sales Compensation | Director | HR | |
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Staff Sales Compensation Analyst | Manager | Sales | |
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Senior Sales Compensation Analyst | Manager | Sales | |
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Staff Sales Compensation Analyst | Manager | Sales | |
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Senior Salesforce Administrator | Manager | Marketing | |
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Senior Salesforce Administrator | Manager | Marketing | |
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Quality Assurance Manager | Manager | IT | |
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Apps Being Evaluated by Flexport Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Flexport IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Flexport digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Flexport Technographics
Flexport is a Professional Services organization based in United States,
with around 2500 employees and annual revenues of $2.50 billion.
Flexport operates a diverse technology stack with applications such as
Rossum.ai Platform, Greenhouse ATS and Drift AI Chatbot,
covering areas like AP Automation, Applicant Tracking System and Chatbots and Conversational AI.
Flexport has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Rossum.ai, Greenhouse and Drift.
Flexport recently adopted applications including
IONOS Cloud in 2025, Logiwa WMS in 2024 and Mirakl Marketplace Platform in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Flexport’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Flexport’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Flexport technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.