Zurich Airport Switzerland
P.O. Box CH-8058 Zurich Airport,
Kloten, 8058,
Switzerland
Kloten, 8058,
Switzerland
41 43-816-22-11
Transportation
Zurich Airport Switzerland Technographics
Zurich Airport Switzerland Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Zurich Airport Switzerland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2163 Zurich Airport Switzerland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Zurich Airport Switzerland has purchased the following applications: SAP S/4 HANA for ERP Financial in 2022, Airport AI for Chatbots and Conversational AI in 2021, SAP Analytics Cloud for Analytics and BI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Zurich Airport Switzerland is running and its propensity to invest more and deepen its relationship with SAP , Airbot Technology , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Zurich Airport Switzerland revenues, which have grown to $1.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zurich Airport Switzerland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Zurich Airport Switzerland Tech Stack and Enterprise Applications
Zurich Airport Switzerland ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2022 | 2023 |
In 2022, Zurich Airport Switzerland implemented SAP S/4 HANA as its ERP Financial platform to centralize finance and controlling processes across Zurich Airport Ltd. The deployment concentrated on SAP S/4 HANA Finance and Controlling functionality and incorporated SAP Integriertes Real Estate Management to bring property and asset financials into the core finance model.
Configuration and delivery were governed through SAP ACTIVATE FIT to Standard workshops, using a mix of agile and classic program management to coordinate iterative releases and program milestones. The implementation addressed standard ERP Financial capabilities including financial master data, general ledger, accounts payable, accounts receivable, cost center accounting and controlling workflows aligned to the airport business model.
SAP S/4 HANA was integrated with SAP Analytics Cloud for enterprise reporting and SAP BTP for extension and integration services, with ICT Application Services assigned to oversee operational support and platform services. During the program, scope for adjacent digital initiatives was defined, with future projects listed as digital signature, RPA, AI, IoT and blockchain to extend automation and analytics capabilities.
Program governance was led by a senior project leader who coordinated internal and external stakeholders and facilitated negotiations between C-level executives and business development teams to align solution design with operational requirements. Rollout planning emphasized fit-to-standard adoption and change management across finance, controlling, real estate and ICT teams at Zurich Airport Ltd.
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Zurich Airport Switzerland AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Airbot Technology | Legacy | Airport AI | Chatbots and Conversational AI | AI-Powered Application | Infobip | 2021 | 2021 |
In 2021, Zurich Airport Switzerland deployed Airbot Technology's Airport AI as a Chatbots and Conversational AI solution to enhance passenger experience across the airport network in Switzerland. The rollout used Infobip's WhatsApp channel to deliver automated answers to flight queries, gate information and directions directly to passengers' mobile devices.
Airport AI was provisioned as a passenger-facing conversational engine delivering FAQ responses and outbound notifications, with implementation focused on WhatsApp FAQ and notification chatbot modules as described in the Infobip announcement. The architecture centered on a cloud-hosted conversational platform from Airbot Technology interfaced with Infobip's messaging channel, enabling scripted Q&A workflows and notification orchestration consistent with Chatbots and Conversational AI functionality.
Operational coverage targeted passenger services and customer service touchpoints at Zurich Airport Switzerland, with the service going live in 2021 and providing faster self-service access to airport information. Governance focused on messaging channel management and content curation for flight and gate information, while the implementation preserved a passenger-centric workflow for inquiry handling and notifications.
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Zurich Airport Switzerland Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Analytics Cloud | Analytics and BI | Analytics and BI | n/a | 2022 | 2022 |
In 2022 Zurich Airport Switzerland implemented SAP Analytics Cloud as its primary Analytics and BI platform. The initiative was executed within Zurich Airport Ltd's Strategic Business IT program and was led by a Senior Project Leader coordinating internal and external stakeholders across business and IT.
SAP Analytics Cloud was configured to deliver planning, consolidated reporting, and embedded visualization capabilities, with Fit to Standard design reinforced through SAP ACTIVATE workshops. The implementation explicitly referenced SAP Integriertes Real Estate Management and SAP S/4 Hana Finance and Controlling as source domains for financial, asset, and operational datasets.
The deployment architecture leveraged SAP BTP for platform services to centralize analytics consumption across Finance, Real Estate management, and ICT Application Services. Integrations with SAP S/4 Hana Finance and Controlling and SAP Integriertes Real Estate Management established a consistent semantic layer for dashboards, planning models, and operational reporting.
Program governance combined agile and classic program management methods, using iterative Fit to Standard workshops and coordinated stakeholder governance that included C level engagement and business development teams. Rollout emphasis focused on embedding SAP Analytics Cloud into operational reporting workflows and aligning analytics governance with existing ICT Application Services.
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Zurich Airport Switzerland Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2019 | 2019 |
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PBX, VoiP and Phone Systems | Collaboration |
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1999 | 1999 |
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Zurich Airport Switzerland Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Enterprise Content Management | Content Management |
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2018 | 2018 |
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Web Content Management | Content Management |
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2014 | 2014 |
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Zurich Airport Switzerland CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
|
2021 | 2021 |
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Zurich Airport Switzerland ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2019 | 2019 |
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Zurich Airport Switzerland PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2022 | 2022 |
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Zurich Airport Switzerland IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Zurich Airport Switzerland CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2023 |
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IT Decision Makers and Key Stakeholders at Zurich Airport Switzerland
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Zurich Airport Switzerland Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Zurich Airport Switzerland IT executives and key decision makers. This section highlights Zurich Airport Switzerland's latest recorded technology evaluations, including Lufthansa Systems Lido/Flight for Flight Management on 2024-08-30. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Zurich Airport Switzerland digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-08-30 | Zurich Airport Switzerland | Evaluated | Lufthansa Systems AG | Lufthansa Systems Lido/Flight | Flight Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Zurich Airport Switzerland Technographics
Zurich Airport Switzerland is a Transportation organization based in Switzerland,
with around 2163 employees and annual revenues of $1.40 billion.
Zurich Airport Switzerland operates a diverse technology stack with applications such as
SAP S/4 HANA, Airport AI and SAP Analytics Cloud,
covering areas like ERP Financial, Chatbots and Conversational AI and Analytics and BI.
Zurich Airport Switzerland has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Airbot Technology.
Zurich Airport Switzerland recently adopted applications including
SAP S/4 HANA in 2022, SAP Analytics Cloud in 2022 and SAP Business Technology Platform (BTP) in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Zurich Airport Switzerland’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Zurich Airport Switzerland’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Zurich Airport Switzerland technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.