Kloten, 8058,
Switzerland
Zurich Airport Switzerland Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Zurich Airport Switzerland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2163 Zurich Airport Switzerland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Zurich Airport Switzerland has purchased the following applications: SAP S/4 HANA for ERP Financial in 2022, Airport AI for Chatbots and Conversational AI in 2021, SAP Analytics Cloud for Analytics and BI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Zurich Airport Switzerland is running and its propensity to invest more and deepen its relationship with SAP , Airbot Technology , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Zurich Airport Switzerland revenues, which have grown to $1.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zurich Airport Switzerland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
x
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP Financial Management | n/a | 2022 | 2023 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Airbot Technology | Legacy | Airport AI | Chatbots and Conversational AI | AI-Powered Application | Infobip | 2021 | 2021 |
In 2021, Zurich Airport Switzerland deployed Airbot Technology's Airport AI as a Chatbots and Conversational AI solution to enhance passenger experience across the airport network in Switzerland. The rollout used Infobip's WhatsApp channel to deliver automated answers to flight queries, gate information and directions directly to passengers' mobile devices.
Airport AI was provisioned as a passenger-facing conversational engine delivering FAQ responses and outbound notifications, with implementation focused on WhatsApp FAQ and notification chatbot modules as described in the Infobip announcement. The architecture centered on a cloud-hosted conversational platform from Airbot Technology interfaced with Infobip's messaging channel, enabling scripted Q&A workflows and notification orchestration consistent with Chatbots and Conversational AI functionality.
Operational coverage targeted passenger services and customer service touchpoints at Zurich Airport Switzerland, with the service going live in 2021 and providing faster self-service access to airport information. Governance focused on messaging channel management and content curation for flight and gate information, while the implementation preserved a passenger-centric workflow for inquiry handling and notifications.
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Analytics Cloud | Analytics and BI | Analytics and BI | n/a | 2022 | 2022 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2019 | 2019 |
|
|
|
|
|
PBX, VoiP and Phone Systems | Collaboration |
|
1999 | 1999 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Enterprise Content Management | Content Management |
|
2018 | 2018 |
|
|
|
|
|
Web Content Management | Content Management |
|
2014 | 2014 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2019 | 2019 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2022 | 2022 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2022 | 2023 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||