List of Airport AI Customers
London, EC4M 7JN,
United Kingdom
Since 2010, our global team of researchers has been studying Airport AI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Airport AI for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Airport AI for Chatbots and Conversational AI include: Fraport, a Germany based Transportation organisation with 18057 employees and revenues of $4.50 billion, Zurich Airport Switzerland, a Switzerland based Transportation organisation with 2163 employees and revenues of $1.40 billion, London Gatwick Airport, a United Kingdom based Transportation organisation with 2294 employees and revenues of $1.34 billion, Dublin Airport, a Ireland based Transportation organisation with 2500 employees and revenues of $300.0 million and many others.
Contact us if you need a completed and verified list of companies using Airport AI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Airport AI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Dublin Airport | Transportation | 2500 | $300M | Ireland | Airbot Technology | Airport AI | Chatbots and Conversational AI | 2021 | Infobip | In 2021, Dublin Airport implemented Airbot Technology Airport AI as a WhatsApp chatbot. The deployment used the Apps Category to automate passenger-facing customer service for travelers in Ireland and was presented publicly with Infobip as the messaging partner. Airbot Technology's Airport AI was configured to handle core conversational modules for flight information, directions and service FAQs, with inferred module usage including FAQ handling and outbound notifications via the WhatsApp channel. The implementation emphasized natural language Q and A workflows and templated response sets for high frequency passenger queries. Operationally the solution was delivered through Infobip for WhatsApp provisioning and channel orchestration, placing the messaging layer between airport customer service touchpoints and passenger audiences in Ireland. The project scope focused on passenger-facing customer service functions rather than back office systems, and the channel configuration reflected WhatsApp centric user journeys. Governance aligned the chatbot to Dublin Airport customer service operations for content management and escalation rules, with go live in 2021. The rollout increased speed of responses for common passenger queries according to project communications, and inferred usage patterns show the WhatsApp chatbot handling FAQs and notifications as primary functional modules. | |
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Fraport | Transportation | 18057 | $4.5B | Germany | Airbot Technology | Airport AI | Chatbots and Conversational AI | 2018 | n/a | In 2018, Fraport deployed Airport AI on its public website, Apps Category: . The Airport AI implementation, provided by Airbot Technology, functioned as a web-embedded conversational chatbot to support passenger engagement and online self-service. This deployment placed Airport AI at the front end of Fraport digital channels where it handled inbound visitor interactions and served as an automated interface for common passenger queries. The technical scope emphasized a conversational interface, knowledge base driven FAQ handling, session state management, and admin tooling for content updates. Airport AI was configured with intent classification and scripted response flows to route conversations through authored knowledge items, and the project included workflows for multilingual content maintenance and iterative tuning of conversational models. Operational coverage was focused on the public website and adjacent digital customer service touchpoints, impacting passenger information and contact center interaction patterns. Governance and operational processes were assigned to Fraport digital channels and customer service teams, who managed content authoring, testing cycles, and ongoing conversational refinement through the application tooling provided by Airport AI. | |
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London Gatwick Airport | Transportation | 2294 | $1.3B | United Kingdom | Airbot Technology | Airport AI | Chatbots and Conversational AI | 2021 | Infobip | In 2021, London Gatwick Airport deployed Airbot Technology's Airport AI integrated with Infobip's WhatsApp for Business API to automate passenger customer service across its terminals in the United Kingdom. Airport AI was provisioned to handle passenger-facing use cases including flight updates, gate information, wayfinding and promotional messaging. The implementation configured Airport AI as a conversational layer delivered over Infobip's WhatsApp for Business API, with functional modules covering a WhatsApp chatbot for FAQs and permissioned push notifications for real-time flight and terminal information, as reflected in Infobip partnership materials. Airbot Technology supplied the conversational AI and content management capabilities while Infobip provided the messaging channel and delivery orchestration, creating a combined stack for inbound FAQ handling and outbound notifications. Operational coverage spanned passenger customer service across Gatwick's terminals in the United Kingdom and touched customer experience, terminal operations, and communications teams. Infobip participated as the messaging partner in the rollout, the solution went live in 2021 and improved passenger access to real-time flight and terminal information. | |
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Transportation | 2163 | $1.4B | Switzerland | Airbot Technology | Airport AI | Chatbots and Conversational AI | 2021 | Infobip |
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Buyer Intent: Companies Evaluating Airport AI
- Fraport, a Germany based Transportation organization with 18057 Employees
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