Fnac Technographics
Fnac Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Fnac and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 26018 Fnac employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fnac has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2014, CapInfo Cap POS for Point Of Sale in 2007, GumGum for Artificial Intelligence Marketing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fnac is running and its propensity to invest more and deepen its relationship with SAP , Nexway , CapInfo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fnac revenues, which have grown to $7.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fnac intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Fnac Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | CGI Group | 2014 | 2014 |
In 2014, Fnac engaged CGI to deploy SAP ERP ECC 6.0 as its ERP Financial platform across its retail operations. The implementation covered Fnac France and extended operational support responsibilities for Fnac Spain, Fnac Portugal and Fnac Belgium, positioning CGI as single point of contact for website support and cross‑country functional coordination.
The deployment focused on core ERP Financial capabilities, including finance and controlling workflows, order to cash and procure to pay processes, inventory accounting, and integration points supporting front office, middle office and back office business functions. Implementation activities included writing functional specifications, configuring modules to support marketplace commerce flows, setting up functional tests and non regression testing, and organizing evolution demand analysis and validation cycles.
SAP ERP ECC 6.0 was integrated with the broader application landscape to support commerce, CRM and analytics use cases, including CRM Neolane for marketing and customer workflows, BI Omniture and Teradata for reporting and analytics, Microsoft Connect for connectivity, the Ogone payment platform for payment processing, and Oracle Databases for transactional persistence. Operational responsibilities explicitly covered incident management and escalation to the appropriate interlocutor, coordination of deployment phases, and business test support for country teams.
Governance and rollout were structured around project steering and business workshop facilitation, active needs analysis with business teams, change management organization, weekly reporting for activity steering, and project budget monitoring. Application management tasks included delegated user support, management of corrective and upgradeable application management, execution of functional and non regression tests, and coordination of change requests and deployment validations.
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Subscription and Recurring Billing | ERP Financial Management |
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2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CapInfo | Legacy | CapInfo Cap POS | Point Of Sale | ERP Services and Operations | n/a | 2007 | 2007 |
In 2007 Fnac engaged CapInfo to deploy CapInfo Cap POS as part of an omnichannel Point Of Sale and front office solution in France. CapInfo supplied POS and omnichannel front office capabilities to support checkout, click-and-collect and payment terminal management, with the stated objective of improving the omnichannel customer experience.
Module-level usage is inferred from CAP Info's Easy Store suite, specifically Cap POS (encaissement) and Cap OMS, because the vendor lists Fnac as a client but does not publish module-level details. Cap POS is described in category‑aligned terms for transaction processing, cashier workflows, receipt handling and payment terminal integration, while Cap OMS is inferred to provide order orchestration and in-store pickup coordination consistent with Point Of Sale and omnichannel retail operations.
The deployment focused on integrating store point of sale devices and payment terminals with order management flows to coordinate click-and-collect fulfillment and in-store checkout. Operational coverage centered on Fnac retail locations in France and front office business functions including checkout, store operations and fulfillment coordination.
Vendor references confirm Fnac as a CapInfo customer but do not disclose detailed rollout governance or module-level configuration, so formal governance structures and phased rollout specifics are not published. CapInfo Cap POS functioned as the Point Of Sale layer linking payment processing and order orchestration to support Fnac's omnichannel retail experience.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GumGum | Legacy | GumGum | Artificial Intelligence Marketing | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 Fnac deployed GumGum on its website, integrating the GumGum application into its digital marketing stack. The project is categorized under Artificial Intelligence Marketing and was scoped to support Fnac’s marketing and on-site advertising functions by surfacing contextual and visual signals to improve ad relevance on Fnac.com.
Configuration emphasized contextual targeting and visual intelligence capabilities typical of GumGum, enabling in-page contextual ad placement and automated creative selection aligned with page content. The implementation employed site-level tagging and script-based integration to capture page context and image signals, feeding the GumGum application’s scoring and rendering workflows used for campaign delivery.
Operational ownership rested with digital marketing and ad operations teams who managed campaign configuration, inventory controls, and monitoring through the GumGum interface. Governance centered on campaign workflow orchestration and content scoring within the Artificial Intelligence Marketing layer, with the application instrumented directly on Fnac.com to support ongoing advertising and relevance rules.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Warehouse Management | SCM |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Loyalty | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2011 | 2011 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics, Customer Engagement | CRM |
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2014 | 2015 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2007 | 2007 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Supplier Relationship Management | Procurement |
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2008 | 2008 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Fnac
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Fnac Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Fnac Technographics
Fnac is a Retail organization based in France,
with around 26018 employees and annual revenues of $7.40 billion.
Fnac operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, CapInfo Cap POS and GumGum,
covering areas like ERP Financial, Point Of Sale and Artificial Intelligence Marketing.
Fnac has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, CapInfo and GumGum.
Fnac recently adopted applications including
Gravite in 2023, Adobe Audience Manager in 2021 and Microsoft Clarity in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Fnac’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Fnac’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
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