Edinburgh, EH3 9QG,
United Kingdom
Freeagent Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Freeagent and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Freeagent employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Freeagent has purchased the following applications: Freeagent for ERP Financial in 2018, Pinpoint ATS for Recruiting, Applicant Tracking System in 2024, Zendesk Chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Freeagent is running and its propensity to invest more and deepen its relationship with Freeagent , Pinpoint , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Freeagent revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Freeagent intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freeagent | Legacy | Freeagent | ERP Financial | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, Freeagent implemented Freeagent as its ERP Financial platform. The Freeagent application was provisioned via the vendor web interface and surfaced on the company website to support both customer-facing billing and internal finance access, with a SaaS delivery model enabling centralized access for finance users.
Implementation encompassed core ERP Financial functional modules including invoicing, bookkeeping and bank reconciliation, expense tracking, VAT compliance and financial reporting, configured for the companys finance and billing teams. Operational coverage targeted accounting and revenue operations within the United Kingdom, with role based user provisioning and workflow controls to standardize invoicing and reconciliation processes, and an integration surface on the website for client invoices and payment interactions.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pinpoint | Legacy | Pinpoint ATS | Recruiting, Applicant Tracking System | HCM | n/a | 2024 | 2024 |
In 2024, Freeagent implemented Pinpoint ATS on its website. Pinpoint ATS is deployed as the company's Recruiting,Applicant Tracking System to support talent acquisition and applicant lifecycle management for a 250 employee professional services firm headquartered in the United Kingdom.
The implementation centers on embedding Pinpoint ATS as the public career portal on Freeagent's corporate website, enabling job posting and candidate intake directly through the site. Core functional capabilities exercised include job requisition publishing, applicant tracking and candidate pipeline management, interview scheduling workflows, and configurable hiring stages and statuses that align with standard Recruiting,Applicant Tracking System operational patterns.
Operational ownership is scoped to talent acquisition and hiring managers who configure workflows and manage candidate review processes within Pinpoint ATS. The deployment is focused on web-based career site integration and internal applicant tracking, with governance exercised through HR controlled configuration and hiring workflow policies consistent with Recruiting,Applicant Tracking System practices.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
Freeagent implemented Zendesk Chat in 2020 to provide on-site conversational support on its website. The deployment uses Zendesk Chat and is categorized under Chatbots and Conversational AI, aligning the application with web chat provisioning for a United Kingdom based professional services firm.
Zendesk Chat was configured to run as an embedded web chat widget delivering real time messaging, an agent console for support staff, canned responses and chat transcripts. Configuration reflects common Chatbots and Conversational AI capabilities such as automated routing, agent presence management and session handoff to asynchronous support workflows.
Operational coverage is focused on customer support and customer success functions on the public website, with the Zendesk Chat instance used to capture interaction history and drive live support workflows. Governance appears centered on platform-level access controls, chat routing policies and transcript retention configured within the Zendesk Chat environment.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2012 | 2012 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2012 | 2012 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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