Garuda Indonesia
Jl. Kebon Sirih No. 46A,
Jakarta, 10110,
Indonesia
Jakarta, 10110,
Indonesia
62 21 2560-1011
Transportation
Garuda Indonesia Technographics
Garuda Indonesia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Garuda Indonesia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12414 Garuda Indonesia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Garuda Indonesia has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2015, SAP HCM (HR) for Core HR in 2015, Sabre Fares Manager for Revenue Cycle Management in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Garuda Indonesia is running and its propensity to invest more and deepen its relationship with SAP , SABRE , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Garuda Indonesia revenues, which have grown to $1.34 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Garuda Indonesia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Garuda Indonesia Tech Stack and Enterprise Applications
Garuda Indonesia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2015 | 2016 |
In 2015, Garuda Indonesia implemented SAP ERP ECC 6.0 as an ERP Financial system to centralize human resources and finance-related planning. The deployment was positioned to support enterprise HR operations while leveraging SAP module families commonly used in large organizations, including FICO for financial controlling alongside HR components.
The SAP ERP ECC 6.0 implementation at Garuda Indonesia included extensive SAP HCM functionality, explicitly implemented as Organizational Management, Personnel Administration, Time Management, Recruitment, Performance Management, Training and Event Management, Compensation Management, Personnel Cost Planning and Career and Succession Planning. Payroll-related workflows were integrated with time management scenarios, including positive and negative time recording, overtime and absence calculation, and the automatic forwarding of time data into payroll processing.
Integrations described in the implementation narrative include direct linkage between Training and Event Management and Time Management, Personnel Development, Organizational Management, Materials Management, Sales and Distribution and Controlling, enabling activity cost allocation and material tracking for training events. Organizational units in Organizational Management were mapped to departmental cost centers, and Personnel Cost Planning was integrated with Controlling to embed simulated budgets into financial planning. Recruitment workflows used employee self service for internal applicants and maintained applicant histories as master data that could be converted to employee master records.
Governance and workflow restructuring were formalized through structured infotype-driven personnel actions, such as hiring, promotions, transfers, contract extensions and terminations, with personnel numbers assigned on employee creation. Approval and scheduling controls were implemented, with department heads responsible for workload and absence approvals, multi level compensation approvals for salary and bonus distributions, and GM, DM and AM roles controlling training nominations and orders within the system.
SAP ERP ECC 6.0 therefore provided the backbone for Garuda Indonesia Human Resources planning and personnel cost simulation processes, supporting HR forecasting, qualification catalogs and career models required for succession planning, while linking workforce administration to financial controlling processes in the ERP Financial environment.
|
Garuda Indonesia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2015 | 2016 |
In 2015, Garuda Indonesia implemented SAP HCM (HR) as its Core HR application. The deployment is embedded within the company SAP R/3 HR environment to support enterprise human resources planning across departments, with Organizational Units mapped to departmental cost centers and position and job hierarchies maintained for staffing and workforce planning.
The SAP HCM (HR) implementation covers Organizational Management, Personnel Administration, Time Management, Recruitment, Performance Management, Training & Event Management, Compensation Management, Personnel Cost Planning, and Career & Succession Planning modules. Configuration centers on infotypes for personnel master data, organizational assignments, basic pay, contract elements, social insurance, leave entitlements and shift definitions, and it supports positive and negative time recording to capture shift work and overtime.
Integrations were configured between Time Management and payroll processes to forward calculated overtime and absence data, and Training & Event Management is integrated with Time Management, Personnel Development, Organizational Management, Materials Management, Sales and Distribution and Controlling for attendance recording, qualification updates, material handling and activity cost allocation. Recruitment workflows use employee self-service for internal applicants and maintain applicant master records that convert to employee master data with personnel number assignment when hires are completed.
Governance and workflow restructuring formalized role based approvals and process ownership, with division heads responsible for workload and absence approvals and defined GM, DM and AM authorities for training requests, promotions and nominations. Compensation administration supports multi level approval for salary increases and bonus distribution, career and succession planning uses a maintained qualification catalog and profile matching to produce ranked candidate lists, and the system updates and audits personnel master data through standardized infotype transactions for promotions, disciplinary actions and assessment records.
|
|
|
|
|
Payroll | HCM |
|
2015 | 2016 |
|
Garuda Indonesia ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SABRE | Legacy | Sabre Fares Manager | Revenue Cycle Management | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024, Garuda Indonesia implemented Sabre Fares Manager as part of a multi-product deployment that also includes Sabre Contract Manager and Sabre Fares Optimizer. The engagement is categorized under Revenue Cycle Management and targets centralized fare pricing and commercial revenue orchestration across the carrier’s network.
The implementation configures core fare lifecycle capabilities, including automated fare creation and maintenance, contract fares administration, and model-driven optimization workflows. Garuda Indonesia is adopting advanced analytics and real-time pricing recommendations delivered by Sabre Fares Manager and Sabre Fares Optimizer to enable dynamic yield and price response routines, while Sabre Contract Manager governs negotiated and market-specific fares.
Operational coverage explicitly spans Garuda’s domestic, regional, and international schedule, and the solution is positioned to support revenue management, commercial pricing, and product development functions that set fares and retailing strategies. The deployment aligns with airline pricing and revenue workflows by providing end-to-end automation intended to capture revenue opportunities and adjust fares in real time across the network.
Governance and process changes emphasize automated fare management processes and tighter pricing controls, with the airline citing objectives to reduce revenue leakage, improve pricing accuracy, and reinforce competitive positioning. Garuda Indonesia’s adoption of Sabre Fares Manager, Sabre Contract Manager, and Sabre Fares Optimizer is presented as part of a broader transformation strategy and places the carrier among over 30 airlines using Sabre’s fare management suite.
|
|
|
|
|
Revenue Cycle Management | ERP Services and Operations |
|
2024 | 2024 |
|
Garuda Indonesia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
|
|
|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
|
Garuda Indonesia Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Asset Management | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Web Content Management | Content Management |
|
2021 | 2021 |
|
Garuda Indonesia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Tag Management | CRM |
|
2014 | 2014 |
|
Garuda Indonesia EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
EPM | EPM |
|
2013 | 2013 |
|
Garuda Indonesia PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2021 | 2021 |
|
Garuda Indonesia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Domain Name System (DNS) | IaaS |
|
2022 | 2022 |
|
Garuda Indonesia CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Sockets Layer (SSL) | CyberSecurity |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at Garuda Indonesia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
VP IT Management | VP | IT | |
|
|
|
Information Technology Infrastructure Manager | Manager | IT | |
|
|
|
Senior Manager IT Digital Transformation | Manager | IT | |
|
|
|
Manager IT Application & Infrastructure Architecture | Manager | IT | |
|
|
|
Acting Senior Manager IT Operation & System Support | Manager | IT | |
|
|
|
Vice President Finance & Management Accounting | VP | Finance | |
|
Apps Being Evaluated by Garuda Indonesia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Garuda Indonesia IT executives and key decision makers. This section highlights Garuda Indonesia's latest recorded technology evaluations, including Amadeus Revenue Accounting for ERP Financial on 2024-06-24. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Garuda Indonesia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-06-24 | Garuda Indonesia | Evaluated | Amadeus IT Group | Amadeus Revenue Accounting | ERP Financial | ERP |
FAQ - APPS RUN THE WORLD Garuda Indonesia Technographics
Garuda Indonesia is a Transportation organization based in Indonesia,
with around 12414 employees and annual revenues of $1.34 billion.
Garuda Indonesia operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, SAP HCM (HR) and Sabre Fares Manager,
covering areas like ERP Financial, Core HR and Revenue Cycle Management.
Garuda Indonesia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and SABRE.
Garuda Indonesia recently adopted applications including
Sabre Fares Manager in 2024, Sabre Fares Optimizer in 2024 and Slack Connect in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Garuda Indonesia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Garuda Indonesia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Garuda Indonesia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.