Gateway Bank
level 10/68 York St,
Sydney, 2000, NSW,
Australia
Sydney, 2000, NSW,
Australia
61 13 0030-2474
Banking and Financial Services
Gateway Bank Technographics
Gateway Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Gateway Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Gateway Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Gateway Bank has purchased the following applications: Data Action Digital Banking for Digital Banking in 2022, Microsoft 365 for Collaboration in 2021, Hotjar for Customer Experience in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Gateway Bank is running and its propensity to invest more and deepen its relationship with Data Action , Microsoft , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Gateway Bank revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gateway Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Gateway Bank Tech Stack and Enterprise Applications
Gateway Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Data Action | Legacy | Data Action Digital Banking | Digital Banking | ERP Services and Operations | n/a | 2022 | 2023 |
In 2022, Gateway Bank implemented Data Action Digital Banking as a Digital Banking platform to deliver a branded mobile app and internet banking experience for retail customers in Australia. Data Action Digital Banking was deployed using the vendor's Digital First mobile and internet banking approach, and the program explicitly included a streamlined digital onboarding capability that reached thousands of users.
Implementation modules and configuration centered on the Digital First mobile and internet banking module together with an onboarding module, configured for branded customer journeys, online account opening, and identity capture workflows consistent with digital banking operations. The deployment emphasized mobile-first UI, customer authentication flows, and automated onboarding steps to reduce manual processing within account opening workflows.
Operational scope covered the bank's retail digital channels across Australia and impacted customer experience, digital channels, and operations teams. Rollout governance was managed by the bank's digital and operations leadership, with phased activation of the mobile app and internet banking interfaces to support progressive user adoption.
The project delivered the Data Action Digital Banking application and its onboarding functionality to thousands of end users, establishing a modern branded digital channel and a streamlined onboarding path for new customers.
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Gateway Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Gateway Bank implemented Microsoft 365 as its Collaboration platform to support internal collaboration, communications, and productivity across its corporate staff. Gateway Bank Microsoft 365 Collaboration is positioned to consolidate email, file sharing, and team communication for the organization and is referenced in public web properties indicating tenant services surfaced on the bank website.
The deployment exhibits standard Microsoft 365 configuration patterns, with the application name Microsoft 365 encompassing core Collaboration capabilities such as Exchange Online for email, SharePoint Online for intranet and document management, OneDrive for Business for personal file storage, and Microsoft Teams for synchronous and asynchronous communication. Configuration emphasis is consistent with Collaboration deployments, including mailbox provisioning, site collections, team templates, and shared storage quotas.
Operational coverage is oriented to the bank’s internal users and public-facing web presence, with Microsoft 365 artifacts surfaced in the site source indicating integrated authentication or content delivery links between the tenant and the bank website. The implementation scope is proportionate to a 100-employee financial institution, focused on centralized tenant management rather than multi-tenant or global branch orchestration.
Governance and process controls are implemented at the tenant level, including access and identity controls, data retention and information architecture for SharePoint, and Teams lifecycle governance to manage channels and external access. These governance measures align with Collaboration category best practices for financial services, emphasizing controlled sharing, role-based access and centralized administration of Microsoft 365.
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Gateway Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021, Gateway Bank implemented Hotjar on its public website to capture customer behavior and support Customer Experience initiatives. The Hotjar deployment placed the Hotjar client script across customer-facing pages to collect session recordings, heatmaps, and on-page feedback, aligning qualitative analytics with web optimization workflows. Gateway Bank Hotjar Customer Experience usage was focused on marketing and product teams, providing session-level context for conversion and usability analysis and linking qualitative signals to customer journey evaluation. The implementation architecture relied on client-side instrumentation with configurable sampling and consent-aware capture, and governance practices emphasized role-based access to Hotjar data, defined review cadences for recordings and feedback, and alignment with marketing and customer support processes to operationalize insights.
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Gateway Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Gateway Bank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Gateway Bank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Business Process Improvement Manager | Manager | Operations | |
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Business Technology Services Senior Manager | Manager | IT | |
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Chief Technology Officer | CXO | IT | |
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Apps Being Evaluated by Gateway Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Gateway Bank IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Gateway Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Gateway Bank Technographics
Gateway Bank is a Banking and Financial Services organization based in Australia,
with around 100 employees and annual revenues of $20.0 million.
Gateway Bank operates a diverse technology stack with applications such as
Data Action Digital Banking, Microsoft 365 and Hotjar,
covering areas like Digital Banking, Collaboration and Customer Experience.
Gateway Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Data Action, Microsoft and Contentsquare.
Gateway Bank recently adopted applications including
Data Action Digital Banking in 2022, Microsoft 365 in 2021 and Hotjar in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Gateway Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Gateway Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Gateway Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.