Edmonton, T5L 2M7, AB,
Canada
Gateway Mechanical Services Technographics
Gateway Mechanical Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Gateway Mechanical Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 Gateway Mechanical Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Gateway Mechanical Services has purchased the following applications: TrueContext (formely Prontoforms) for Field Service Management in 2017, Microsoft 365 for Collaboration in 2015, Hotjar for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Gateway Mechanical Services is running and its propensity to invest more and deepen its relationship with TrueContext , Microsoft , CodeTwo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Gateway Mechanical Services revenues, which have grown to $97.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gateway Mechanical Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Gateway Mechanical Services Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TrueContext | Legacy | TrueContext (formely Prontoforms) | Field Service Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Gateway Mechanical Services adopted TrueContext (formely Prontoforms) for Field Service Management to digitize job forms and invoicing paperwork across its Western Canada field operations. The implementation targeted field service and operations teams along with billing and accounts receivable, moving paper-based capture into mobile-first workflows to shorten the field-to-billing handoff.
Gateway Mechanical Services configured TrueContext (formely Prontoforms) to support mobile service and inspection forms and invoicing forms, leveraging mobile data capture, form-driven workflows, and structured form templates. The configuration emphasis was on standardizing job documentation and automated form submission from technicians, aligning captured field data with billing workflows.
Integrations are not specified in source materials, therefore the narrative confines itself to application-level configuration and operational coverage, which included frontline technicians and the billing function across Western Canada. TrueContext was used as the Field Service Management layer to unify field operations and billing processes, reducing manual data re-entry between site visits and invoicing.
Process governance was adjusted to embed digital forms into daily dispatch and billing procedures, establishing new handoff steps from field technicians to accounts receivable and requiring form validation at submission. Outcomes reported include accelerated data capture, reduced data-entry time, improved billing accuracy, and improved cash flow and billing outcomes as a result of the TrueContext Field Service Management deployment.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2019 | 2019 |
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Customer Support | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
|
2022 | 2022 |
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Tag Management | CRM |
|
2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Transactional Email | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Gateway Mechanical Services
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Gateway Mechanical Services Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||