General Services Administration
1800 F Street, NW,
Washington, 20405, DC,
United States
Washington, 20405, DC,
United States
1 202-501-8880
Government
General Services Administration Technographics
General Services Administration Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by General Services Administration and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11500 General Services Administration employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that General Services Administration has purchased the following applications: Emburse Professional for Expense Management in 2014, AgilQuest for Reservation and Booking Management in 2013, MicroStrategy ONE Analytics for Analytics and BI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems General Services Administration is running and its propensity to invest more and deepen its relationship with Emburse , AgilQuest , MicroStrategy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing General Services Administration revenues, which have grown to $20.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for General Services Administration intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
General Services Administration Tech Stack and Enterprise Applications
General Services Administration ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Emburse | Legacy | Emburse Professional | Expense Management | ERP | n/a | 2014 | 2014 |
In 2014, General Services Administration implemented Emburse Professional for Expense Management. The deployment targeted travel and expense workflows across GSA's employee base and accounts payable operations.
Emburse Professional provided policy-enabled expense reporting and reimbursement calculation capabilities that simplify complex GSA policies and clearly show employees how much they will be reimbursed. The implementation included expense report creation, automated policy validation, receipt capture and configurable approval routing consistent with Expense Management practices. For accounts payable, Emburse Professional supplied advanced reporting tools to deliver greater visibility into travel and expense spend by employee, department and more with custom output options available.
Operational coverage concentrated on employee expense submission, manager approvals and accounts payable reconciliation across departments within the United States federal agency. Governance focused on standardizing policy enforcement, configurable approval workflows and report-driven oversight to align expense controls with GSA policy. Emburse Professional is the named application in this deployment and Expense Management is the primary apps category supporting travel and expense governance and AP reporting.
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General Services Administration ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AgilQuest | Legacy | AgilQuest | Reservation and Booking Management | ERP Services and Operations | n/a | 2013 | 2016 |
In 2013, General Services Administration implemented AgilQuest "" to provide workplace scheduling and occupancy analytics supporting consolidation of its 1800 F Street Washington, D.C. headquarters. The AgilQuest implementation supported the agency's smart-occupancy and smart-building initiatives in the United States and enabled planning to consolidate multiple leases.
The deployment used AgilQuest OnBoard for desk and room scheduling and AgilQuest Commander BI for occupancy analytics and reporting, configured to capture utilization, reservation workflows, and aggregated occupancy trends. Configuration emphasized centralized scheduling, role based access for facilities and workplace teams, and automated analytics feeds to inform portfolio planning.
Operational scope focused on the GSA headquarters consolidation project at 1800 F Street and related federal office portfolio planning within the United States, with module usage documented in AgilQuest case material and the project timeline reflected in published GSA case coverage and summaries. The implementation supported facilities management and real estate decisioning through scheduled reservations and occupancy visualization.
Governance aligned workplace scheduling, occupancy reporting, and portfolio decision processes so facilities and real estate teams could use Commander BI dashboards for occupancy driven planning. Outcomes described in the GSA case material include consolidation of multiple leases and realization of multi million dollar savings.
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General Services Administration Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MicroStrategy | Legacy | MicroStrategy ONE Analytics | Analytics and BI | Analytics and BI | n/a | 2015 | 2018 |
In 2015, General Services Administration implemented MicroStrategy ONE Analytics as an Analytics and BI platform to support SAM.gov reporting and back end data extraction workflows for the Federal Acquisition Service Office. The MicroStrategy ONE Analytics deployment targeted enterprise reporting use cases, with MicroStrategy v10.3 operating alongside SQL SERVER 2012 and Oracle 11g data sources to consolidate analytical access across federal reporting teams.
The implementation included development of new custom reports and standardization of federal organization labeling, aligned to enforce DADA Act standards for data classification and metadata. MicroStrategy ONE Analytics was configured to deliver federated reporting capabilities, with custom Python packages developed to orchestrate data movement and transform 2TB of records from an existing Oracle 11g instance into a new PostgreSQL cluster for analytic consumption.
The technical architecture comprised an Intelligence Server, a Web Server, and three Mobile Servers running MicroStrategy 10.3, with SSL configured to establish authentication for the I-Server and the Web Server. The project also entailed analysis of a Cassandra database against other open-source NoSQL options to evaluate fit for current requirements, while maintaining SQL SERVER 2012 and Oracle 11g as operational source systems and the new PostgreSQL cluster as an analytical store.
Operationally the work supported the Federal Acquisition Service Office and involved collaboration with multiple federal department stakeholders, IAE and Business Development to align MicroStrategy reporting requirements with agency needs. Governance activity focused on labeling standardization and DADA Act compliance, and processes were reorganized to centralize reporting standards and anticipate future MicroStrategy reporting requirements across federal users.
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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General Services Administration Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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General Services Administration Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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General Services Administration CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2014 | 2014 |
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General Services Administration TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Payment Integrity | TRM |
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2022 | 2022 |
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General Services Administration PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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General Services Administration IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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General Services Administration CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at General Services Administration
| First Name | Last Name | Title | Function | Department | Phone | |
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Business Intelligence Lead | Manager | IT | |
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Director, Strategic Planning and Business Analytics, Public Buildings Service | Director | Finance | |
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Associate CIO Corporate IT Services | CXO | IT | |
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Director of Revenue Operations | Director | Finance | |
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Director, Sales Program Division | Director | Sales | |
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Business Development Director | Director | Sales | |
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Chief Operating Officer | CXO | Finance | |
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Director of Operations | Director | Finance | |
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Acting Administrator | Manager | Operations | |
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Sales Manager | Manager | Sales | |
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Chief Human Capital Officer | CXO | Finance | |
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HR Division Director | Director | HR | |
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Director of Air, Training and Travel Solutions | Director | Finance | |
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General Counsel | CXO | Finance | |
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Deputy General Counsel | CXO | Finance | |
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Chief Administrative Services Officer | CXO | Finance | |
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Acting Chief Human Capital Officer | CXO | HR | |
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Apps Being Evaluated by General Services Administration Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from General Services Administration IT executives and key decision makers. This section highlights General Services Administration's latest recorded technology evaluations, including IBM Tririga Real Estate Management for Facility Management on 2025-07-21. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the General Services Administration digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-07-21 | General Services Administration | Evaluated | IBM | IBM Tririga Real Estate Management | Facility Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD General Services Administration Technographics
General Services Administration is a Government organization based in United States,
with around 11500 employees and annual revenues of $20.50 billion.
General Services Administration operates a diverse technology stack with applications such as
Emburse Professional, AgilQuest and MicroStrategy ONE Analytics,
covering areas like Expense Management, Reservation and Booking Management and Analytics and BI.
General Services Administration has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Emburse, AgilQuest and MicroStrategy.
General Services Administration recently adopted applications including
AArete Payment Integrity in 2022, DocuSign eSignature in 2021 and Microsoft Azure Cloud Services in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of General Services Administration’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates General Services Administration’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete General Services Administration technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.