Genetec
2280 Alfred-Nobel Blvd.,
Montreal, H4S 2A4, QC,
Canada
Montreal, H4S 2A4, QC,
Canada
1 514-332-4000
Professional Services
Genetec Technographics
Genetec Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Genetec and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2200 Genetec employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Genetec has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2020, Workable ATS for Applicant Tracking System in 2020, LiveChat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Genetec is running and its propensity to invest more and deepen its relationship with Microsoft , Workable , Docebo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Genetec revenues, which have grown to $422.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Genetec intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Genetec Tech Stack and Enterprise Applications
Genetec ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Microsoft Dynamics AX | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | n/a | 2020 | 2021 |
In 2020 Genetec implemented Microsoft Dynamics 365 for Finance and Operations to consolidate core financial and procurement capabilities under an ERP Financial platform. The initiative was positioned to create tighter linkage between new customer and partner portals and the companys existing CRM and ERP touchpoints, with the deployment focused on standardizing finance workflows across centralized corporate finance and distributed business units.
The implementation configured primary financial modules including general ledger, accounts payable, accounts receivable, procure to pay, fixed assets, and expense management, consistent with ERP Financial functional expectations. Functional Analysts produced gap analyses, functional design documentation, wireframes and technical specifications, and they translated those artifacts into development work items while overseeing configuration, testing and user training activities.
The program included a migration from Microsoft Dynamics AX and explicit integration work to connect Dynamics 365 for Finance and Operations with Genetecs CRM and Power App components used for portals and user-facing tooling. Operational coverage emphasized finance and procurement processes and accommodated the organizations multinational business environment requirements without presuming additional geographic rollout details.
Governance was structured around formal change and configuration management, Kanban based delivery practices, and a knowledge base for ongoing support and handoffs between solution architects, developers, QA and business analysts. Functional ownership responsibilities included monitoring system defects, supporting end user training and maintaining configuration documentation to sustain the Microsoft Dynamics 365 for Finance and Operations deployment.
|
Genetec HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workable | Legacy | Workable ATS | Applicant Tracking System | HCM | n/a | 2020 | 2020 |
In 2020, Genetec deployed Workable ATS as its Applicant Tracking System on the company careers site, using Workable ATS to capture external applications and manage published job postings. The implementation positioned Workable ATS as the customer-facing recruitment intake point for candidates applying through Genetec’s website, consolidating candidate entry and initial screening workflows into a single application.
Configuration focused on standard Applicant Tracking System capabilities, including job requisition and posting management, configurable candidate pipeline stages, interview scheduling workflows, automated candidate communications, and offer workflow orchestration. The deployment emphasized career site embedding and form capture, with the Workable ATS instance configured to enforce hiring stages, template-based correspondence, and structured candidate data fields for downstream review.
Operational ownership rested with Genetec recruiting and HR teams and hiring managers who use the Applicant Tracking System to centralize candidate records and standardize hiring governance. Implementation work included establishing role-based access, approval routing for requisitions and offers, and documented hiring workflow policies to align recruiters and managers to the Workable ATS processes.
|
|
|
|
|
Learning and Development | HCM |
|
2023 | 2023 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2021 | 2021 |
|
Genetec AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Genetec implemented LiveChat as a website-embedded conversational interface to support customer-facing engagement. The deployment uses LiveChat within the Chatbots and Conversational AI category to provide real-time chat capabilities on Genetec.com, aligning the application with customer service and sales functions.
The implementation centers on a cloud-delivered LiveChat widget embedded in web pages, configured for role-based routing, scripted responses, session transcripts, and agent handoff workflows typical of Chatbots and Conversational AI platforms. Operational ownership is concentrated in customer support and commercial teams, with centralized configuration and governance for message templates, proactive chat triggers, and transcript retention policies to standardize response quality and escalation procedures.
|
Genetec Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2016 | 2018 |
|
Genetec Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2021 | 2021 |
|
|
|
|
|
Collaboration | Collaboration |
|
2021 | 2021 |
|
|
|
|
|
Collaboration | Collaboration |
|
2021 | 2021 |
|
Genetec Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2021 | 2021 |
|
Genetec CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
Genetec ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Incident Management | ITSM |
|
2021 | 2021 |
|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
|
|
|
|
Remote Monitoring and Management | ITSM |
|
2021 | 2021 |
|
Genetec PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2021 | 2021 |
|
Genetec TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2021 | 2021 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2021 | 2021 |
|
Genetec PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2021 | 2021 |
|
Genetec IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2001 | 2001 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Genetec
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Application Group Lead - Business Intelligence & Retail | Manager | IT | |
|
|
|
Vice President Finance | VP | Finance | |
|
|
|
Assistant Controller | Director | Finance | |
|
|
|
Accounting Manager | Manager | Finance | |
|
|
|
Accounts Receivable Manager | Manager | Finance | |
|
|
|
Director of Security and IT Operations | Director | IT | |
|
|
|
NPI/ERP Manager | Manager | IT | |
|
|
|
Accountant | Manager | Finance | |
|
|
|
IT Support Manager | Manager | IT | |
|
Apps Being Evaluated by Genetec Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Genetec IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Genetec digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Genetec Technographics
Genetec is a Professional Services organization based in Canada,
with around 2200 employees and annual revenues of $422.0 million.
Genetec operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Workable ATS and LiveChat,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
Genetec has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Workable and LiveChat, Inc..
Genetec recently adopted applications including
Docebo LMS in 2023, Njoyn ATS in 2021 and LiveChat in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Genetec’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Genetec’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Genetec technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.