Genpact India
Tower 5A, 1st Floor, Pritech Park SEZ, Bellandure Village, Outer Ring Road, Varthur,
Bengaluru, 560 037,
India
Bengaluru, 560 037,
India
91 80 3946-7601
Professional Services
Genpact India Technographics
Genpact India Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Genpact India and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 80000 Genpact India employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Genpact India has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2019, LiveChat for Chatbots and Conversational AI in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Genpact India is running and its propensity to invest more and deepen its relationship with Oracle , LiveChat, Inc. , TeamSupport or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Genpact India revenues, which have grown to $2.28 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Genpact India intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Genpact India Tech Stack and Enterprise Applications
Genpact India ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019 Genpact India implemented Oracle E-Business Suite to support core finance operations. The deployment focused on ERP Financial functionality with emphasis on accounts payable and invoice processing.
The implementation configured Oracle E-Business Suite R12 to run Accounts Payable workflows, deploying the AP Workbench APW and invoice processing capabilities. Genpact processed PO, NONPO and pre approved invoices in Oracle R12, using AP Workbench for invoice capture, validation and routing. Standard ERP Financial controls were configured including PO matching and approval routing to enforce invoice validation and payment readiness.
Operational scope centered on finance and accounts payable teams within Genpact India, consolidating transactional invoice handling into Oracle E-Business Suite. Governance changes included centralizing invoice exceptions and pre approval handling in AP Workbench and establishing finance ownership for approval workflows. Oracle E-Business Suite serves as the transactional system for invoice posting and AP workflow orchestration.
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Genpact India AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Genpact India implemented LiveChat on its public website to add a web based conversational layer for client interactions. Genpact India deployed LiveChat under the Chatbots and Conversational AI category to support customer engagement, lead capture, and service request triage across digital channels. The implementation focused on a lightweight website widget architecture paired with agent console capabilities for real time messaging and visitor monitoring.
LiveChat was provisioned as a cloud hosted SaaS chat application, with typical modules configured including real time chat routing, operator queues, canned responses and chat transcripts for auditability. The deployment emphasized operational governance through defined chat handling workflows, agent routing rules and transcript retention, aligning system use with customer service and sales enablement processes. Integrations with other enterprise systems are not specified in the source, therefore the visible scope is limited to the website channel and internal agent consoles implemented in 2020.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Genpact India Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Genpact India implemented Cisco Webex Meetings as its cloud-based conferencing solution. Cisco Webex Meetings is used to provide Audio Video and Web Conferencing capabilities directly through Genpact's website, supporting both external client engagement and internal collaboration workflows.
The deployment emphasizes standard conferencing modules, including meeting scheduling, high-definition video and audio, screen sharing, recording and participant controls, configured to support structured client sessions and internal team meetings. Cisco Webex Meetings is instrumented to handle webinar-style join flows and on-demand meeting rooms, aligning with common Audio Video and Web Conferencing functional workflows for professional services delivery.
Genpact integrated Cisco Webex Meetings into its public website to enable seamless client join and scheduling experiences, exposing meeting join links and registration flows to external users. Operational coverage centers on Genpact India’s client engagement and delivery teams, where the application is used to run customer workshops, remote advisory sessions and project check-ins.
Governance is managed through centralized administration of meeting configuration, access controls and recording retention settings to maintain consistency across deployments. The implementation positions Cisco Webex Meetings as the primary Audio Video and Web Conferencing platform for Genpact India, connecting application capabilities to business functions in client engagement and internal collaboration.
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Genpact India Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2012 | 2012 |
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Web Content Management | Content Management |
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2015 | 2015 |
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Genpact India CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing, Sales Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, Sales Engagement | CRM |
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2015 | 2015 |
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Genpact India EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Financial Consolidation and Close | EPM |
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2019 | 2019 |
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Genpact India ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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Genpact India TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Treasury Management | TRM |
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2019 | 2020 |
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Genpact India IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Genpact India CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Genpact India
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Information Officer | CXO | IT | |
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VP of Finance | VP | Finance | |
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Assistant Vice President IT Operations and supporting Global IT Operations | VP | IT | |
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CFO - Industrial Manufacturing Vertical | CXO | Finance | |
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Apps Being Evaluated by Genpact India Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Genpact India IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Genpact India digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Genpact India Technographics
Genpact India is a Professional Services organization based in India,
with around 80000 employees and annual revenues of $2.28 billion.
Genpact India operates a diverse technology stack with applications such as
Oracle E-Business Suite, LiveChat and Cisco Webex Meetings,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Genpact India has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, LiveChat, Inc. and Cisco Systems.
Genpact India recently adopted applications including
Cisco Webex Meetings in 2021, 6sense Account Engagement Platform in 2021 and Hotjar in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Genpact India’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Genpact India’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Genpact India technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.