Global Blue
ZUerichstrasse 38,
Wangen-Brüttisellen, 8306,
Switzerland
Wangen-Brüttisellen, 8306,
Switzerland
41 22 363 77 40
Professional Services
Global Blue Technographics
Global Blue Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Global Blue and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1783 Global Blue employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Global Blue has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2018, DocuSign eSignature for Digital Signing in 2021, Hubspot CRM for CRM in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Global Blue is running and its propensity to invest more and deepen its relationship with Cisco Systems , Microsoft , CodeTwo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Global Blue revenues, which have grown to $311.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Global Blue intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Global Blue Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018 Global Blue deployed Cisco Webex Meetings as its primary Audio Video and Web Conferencing application, embedding Webex Meetings functionality into its public website to support virtual engagements. Cisco Webex Meetings is used to provide browser-based join flows and hosted conferencing services for scheduled and ad hoc sessions, positioning the application for both external client interactions and internal collaboration. This statement links Global Blue Cisco Webex Meetings Audio Video and Web Conferencing to its business function of virtual meetings and client collaboration.
The implementation leverages core Cisco Webex Meetings capabilities typical of the category, including multi-party video conferencing, screen sharing, participant management, recording, and browser client access. The architecture follows a cloud-hosted conferencing model with website integration that surfaces meeting scheduling and join workflows directly from pages on globalblue.com, and it retains the Webex Meetings brand name within the site experience. Configuration focuses on meeting room provisioning, access controls, and in-browser media handling consistent with Audio Video and Web Conferencing deployments.
Operational scope centers on customer engagement touchpoints and internal collaboration workflows that originate from the corporate website, applying Webex Meetings across teams that require live remote interaction with customers and partners. Governance emphasis aligns with standard conference controls, including participant permissions and recording governance, and rollout practices emphasize embedding the Cisco Webex Meetings join experience into web pages and navigation flows. The narrative is limited to observed deployment signals and category-aligned functional capabilities without presuming specific back-end integrations or partner involvement.
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021 Global Blue implemented DocuSign eSignature as a Digital Signing solution on its website to capture customer consents and signatures in online workflows. The implementation focuses on embedded electronic signature capture and centralized envelope management to support website based form signing and consent capture for customer facing processes, positioning DocuSign eSignature as the authoritative signing layer for Digital Signing at Global Blue.
The deployment leverages embedded signing user flows and standardized template orchestration, using DocuSign eSignature capabilities such as envelope creation, recipient routing, audit trail, and signature authentication to enforce consistent signature workflows. Operational scope is centered on website transaction flows and customer facing business functions, with governance controls around template use, role based access to signing operations, and maintained audit records for compliance and downstream processing. Integrations with other systems were not specified, the architecture emphasizes web embedded signing and centralized management of executed documents within the DocuSign eSignature platform.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot CRM | CRM | CRM | n/a | 2021 | 2021 |
In 2021 Global Blue implemented Hubspot CRM, deploying Hubspot CRM as its central CRM platform to consolidate customer engagement and lead capture across web channels. The deployment uses HubSpot as the vendor platform and positions the application as the primary CRM supporting sales and marketing business functions.
Configuration and functional scope emphasize CRM-aligned capabilities such as contact and company records, lead capture from website forms and tracking, email marketing workflows, and pipeline management. Hubspot CRM was embedded on Global Blue's public website to capture inbound leads and feed contact records into the central CRM database.
Operational coverage focuses on customer facing commercial teams, specifically marketing and sales workflows that rely on website-sourced leads and email nurturing. Governance practices include centralizing contact data and formalizing marketing automation and pipeline stage workflows to standardize customer engagement processes across teams.
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Customer Experience | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2009 | 2009 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PEO (Professional Employer Organization) | Professional Services |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Global Blue
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Global Blue Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Global Blue Technographics
Global Blue is a Professional Services organization based in Switzerland,
with around 1783 employees and annual revenues of $311.0 million.
Global Blue operates a diverse technology stack with applications such as
Cisco Webex Meetings, DocuSign eSignature and Hubspot CRM,
covering areas like Audio Video and Web Conferencing, Digital Signing and CRM.
Global Blue has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cisco Systems, DocuSign and HubSpot.
Global Blue recently adopted applications including
Magnolia PaaS in 2023, CodeTwo Email Signatures in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Global Blue’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Global Blue’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Global Blue technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.