Global Payments
3550 Lenox Road,
Atlanta, 30326, GA,
United States
Atlanta, 30326, GA,
United States
1 770-829-8000
Professional Services
Global Payments Technographics
Global Payments Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Global Payments and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 26000 Global Payments employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Global Payments has purchased the following applications: SAP Ariba Invoice for AP Automation in 2017, ADP Benefits for Benefits Administration in 2019, Olark Live Chat for Chatbots and Conversational AI in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Global Payments is running and its propensity to invest more and deepen its relationship with SAP , Oracle , Expensify or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Global Payments revenues, which have grown to $7.71 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Global Payments intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Global Payments Tech Stack and Enterprise Applications
Global Payments ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Ariba Invoice | AP Automation | ERP | n/a | 2017 | 2017 |
In 2017 Global Payments implemented SAP Ariba Invoice as an AP Automation solution to support full-cycle accounts payable for a divisional commercial retail portfolio. The deployment centralized invoice intake, approval routing and month-end close processes within the Accounts Payable function.
The SAP Ariba Invoice implementation covered core invoice processing and approval workflows, allocation accuracy controls, and systematic handling of rejection and error queues. Functional capabilities documented in operations included invoice coding validation, GL coding alert resolution, improper approval alert handling, PO mismatch resolution, invoice approval and posting, and support for payment runs for checks and ACH, commission payments, card program payments, and expense report payments.
Operationally the system was used by Accounts Payable specialists based in Sandy Springs, Georgia and supported multi-customer invoice streams prior to invoice transfer between systems, requiring pre-transfer queue review and error resolution. The implementation incorporated staged handoffs and reconciliation procedures that included national vendor statement reconciliation and 1099 processing as part of month-end close.
Governance practices reflected in daily operations included dedicated review of rejection and error queues before invoice transfer, structured alert resolution workflows for GL and approval exceptions, and documented procedures for payment runs and check requests. SAP Ariba Invoice in this AP Automation role established standardized operational workflows for Global Payments divisional accounts payable activities.
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ERP Financial | ERP |
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2018 | 2019 |
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ERP Financial | ERP |
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2019 | 2019 |
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Expense Management | ERP |
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2018 | 2018 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2025 | 2025 |
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Global Payments HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Benefits | Benefits Administration | HCM | n/a | 2019 | 2020 |
Global Payments deployed ADP Benefits in 2019 to replace a legacy benefits administration system, standardizing benefits administration on ADP’s platform. The implementation sits alongside ADP Ev5 payroll and Workday HCM, positioning ADP Benefits as the primary tool for benefits enrollment and deductions while payroll and HCM handle gross-to-net processing and employee master data respectively. This deployment is categorized as Benefits Administration.
The implementation included integrated inbound and outbound interfaces between Workday HCM, ADP Ev5 and benefit carriers, with an internal payroll team member serving as system administrator to maintain foundation tables, schedule and run ADP reports (ADPRs, iReports), execute audits, and test system changes. Operational scope covered the payroll organization, employee and manager support channels, and cross-functional coordination with Finance, Tax, IT, HR Generalists, Benefits, Legal, state and local agencies, and external carriers to ensure compliant payroll and benefits processing and reporting (including ACA and EEO-related outputs).
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Compensation Management | HCM |
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2019 | 2020 |
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Core HR | HCM |
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2015 | 2018 |
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Core HR | HCM |
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2016 | 2017 |
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Learning and Development | HCM |
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2012 | 2013 |
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Learning and Development | HCM |
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2016 | 2016 |
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Learning and Development | HCM |
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2016 | 2016 |
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Learning and Development | HCM |
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2019 | 2019 |
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Learning and Development, Skills Intelligence | HCM |
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2013 | 2013 |
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Payroll | HCM |
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2019 | 2020 |
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Payroll | HCM |
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2014 | 2015 |
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Recruiting, Applicant Tracking System | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2016 | 2016 |
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Video Interviewing | HCM |
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2019 | 2019 |
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Video Interviewing | HCM |
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2020 | 2020 |
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Global Payments AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 |
Global Payments selected and deployed Olark Live Chat in 2024, replacing a legacy chat system. The implementation embeds Olark’s chat widget on the company’s public website to enable real-time, customer-facing conversations for support and sales, leveraging core chat application capabilities such as an agent console, live messaging, and chat transcripts. The deployment is focused on external digital touchpoints across the corporate website, signaling an emphasis on web-based customer engagement rather than internal collaboration tools.
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Global Payments Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2013 | 2018 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Data Warehouse | Analytics and BI |
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2018 | 2018 |
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Data Warehouse | Analytics and BI |
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2013 | 2013 |
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Global Payments Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2024 | 2024 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Global Payments Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2014 | 2014 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2024 | 2024 |
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Global Payments CRM
Global Payments EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2018 | 2018 |
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Global Payments ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Global Payments Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procure to Pay | Procurement |
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2019 | 2019 |
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Procure to Pay | Procurement |
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2018 | 2018 |
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Procurement | Procurement |
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2019 | 2019 |
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Sourcing | Procurement |
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2016 | 2016 |
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Supplier Relationship Management | Procurement |
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2016 | 2016 |
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Global Payments SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Sales Performance Management | SPM |
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2022 | 2022 |
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Global Payments TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Treasury Management | TRM |
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2014 | 2014 |
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Treasury Management | TRM |
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2018 | 2018 |
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Global Payments PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Apps Development | PaaS |
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2024 | 2024 |
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Master Data Management | PaaS |
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2018 | 2018 |
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Robotic Process Automation | PaaS |
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2018 | 2018 |
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Robotic Process Automation | PaaS |
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2018 | 2018 |
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Global Payments IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Database Management | IaaS |
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2018 | 2018 |
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Domain Name System (DNS) | IaaS |
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2024 | 2024 |
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Network Management and Monitoring | IaaS |
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2014 | 2014 |
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Network Management and Monitoring | IaaS |
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2024 | 2024 |
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Servers, Storage and Networking | IaaS |
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2015 | 2015 |
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Global Payments CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2024 | 2024 |
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Web Application Firewalls (WAF), Phishing Protection | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Global Payments
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Global Payments Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Global Payments IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Global Payments digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Global Payments Technographics
Global Payments is a Professional Services organization based in United States,
with around 26000 employees and annual revenues of $7.71 billion.
Global Payments operates a diverse technology stack with applications such as
SAP Ariba Invoice, ADP Benefits and Olark Live Chat,
covering areas like AP Automation, Benefits Administration and Chatbots and Conversational AI.
Global Payments has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, ADP and Olark.
Global Payments recently adopted applications including
Visa Authorize.Net in 2025, Olark Live Chat in 2024 and Cisco Webex Meetings in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Global Payments’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Global Payments’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Global Payments technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.