Glory
Plant, Basing View,
Basingstoke, RG21 4HG,
United Kingdom
Basingstoke, RG21 4HG,
United Kingdom
44 12 5636-8000
Professional Services
Glory Technographics
Glory Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Glory and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Glory employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Glory has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2020, Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management in 2017, LiveChat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Glory is running and its propensity to invest more and deepen its relationship with Oracle , LiveChat, Inc. , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Glory revenues, which have grown to $1.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Glory intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Glory Tech Stack and Enterprise Applications
Glory ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020, Glory implemented Oracle Cloud ERP. Oracle Cloud ERP was deployed as an ERP Financial solution within the ECHO programme to create a single, cloud-hosted platform supporting Glory Global Solutions end-to-end business cycle across Sales CX, Field Service Operations, Value Chain Planning, Supply Chain & Logistics, Order to Cash and Global Finance. The deployment situates Oracle Cloud ERP as the core ERP Financial application for global finance and operational planning across the group.
The implementation centered on finance and FP&A capabilities, including consolidated financial reporting, forecasting, project financial modeling and accounting controls for the ECHO rollout. Ownership of the ECHO financial model was established as a discrete capability, with responsibilities for ensuring accounting and forecasting accuracy, ROI analysis, and continual validation of model mechanics and assumptions. The programme also framed specific FP&A support for the recently acquired Acrelec subsidiary, with responsibilities to reconcile Acrelec monthly reporting into Glory consolidation in HFM and to support development of Acrelec reporting in Tagetik.
Architecturally the solution is a cloud-hosted Oracle environment rolled out across EMEA, APAC and the Americas, with BAU entry in APAC and EMEA and planned deployments into North America in 2020. Integrations and operational coverage explicitly include consolidation into HFM and the adoption of Tagetik for subsidiary reporting, and the system is instrumented to capture monthly timesheets and deployment costs to feed the ECHO financial model. The implementation supports cross-regional workstreams and matrixed operational processes rather than a single-site deployment.
Programme governance and financial controls were formalized, with the Programme Director and senior stakeholders holding regular model review meetings and the financial owner tracking project spend actuals and forecasts against Board approved limits. The FP&A function was positioned as primary liaison to the Acrelec Group Finance team and as a business partner to the New Business and Integration PMO teams to identify synergies, report commercial opportunities and review investment decisions as required by the GGS CFO.
|
Glory ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Glory implemented Oracle Field Service Cloud (ex TOA ETAdirect) as part of a coordinated Oracle cloud portfolio rollout. The program was led with a global Test and MDM lead for the APAC and Europe rollout and was executed alongside JDE Edwards ERP, Demantra demand planning, and Advanced Supply Chain Planning deployments.
Oracle Field Service Cloud was configured to provide Field Service Management capabilities including automated scheduling and dispatch, ETA and arrival prediction, mobile workforce management, and real-time work order orchestration. The deployment emphasized master data synchronization and service workflow standardization, with the Oracle Field Service Cloud integrated into the broader Oracle cloud portfolio to align work order lifecycles, parts provisioning, and demand planning processes with JDE Edwards ERP, Demantra, and Advanced Supply Chain Planning.
Governance and rollout practices established a centralized MDM and testing framework to control configuration, data quality, and phased regional acceptance across APAC and Europe. The implementation connected Glory, Oracle Field Service Cloud, Field Service Management, and service delivery operations to create a unified operational model for field service and supply chain coordination.
|
Glory AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Glory implemented LiveChat as a web-facing conversational layer. LiveChat is deployed as a Chatbots and Conversational AI solution on Glory’s corporate website to capture and manage real-time customer inquiries.
The deployment follows a cloud SaaS widget model, embedding LiveChat client-side JavaScript into public web pages while connecting agent sessions to a centrally hosted console. Configuration work focused on chat widget behavior, session persistence, visitor targeting rules, and agent presence controls to align with web traffic patterns.
Functionality implemented includes live agent chat, automated greeting messages, canned responses, chat transcript capture, and reporting dashboards, consistent with Chatbots and Conversational AI category capabilities. These modules were configured to support service intake, pre-sales qualification, and inquiry routing using internal team queues and role-based access to conversation history.
Operational coverage is scoped to the corporate web channel, with governance set up for template management, conversational response standards, and change control for widget configuration. Rollout emphasized operational workflows for support and commercial teams, training on agent console usage, and governance of chat scripts and escalation paths.
|
Glory Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2017 | 2017 |
|
Glory Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2017 | 2017 |
|
Glory SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Supply Chain Management | SCM |
|
2021 | 2021 |
|
|
|
|
|
Supply Chain Management | SCM |
|
2020 | 2020 |
|
Glory CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2023 | 2023 |
|
|
|
|
|
Customer Support | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
Glory IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at Glory
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
VP of Service Projects | VP | Operations | |
|
|
|
Senior Director of Deployment Services | Director | IT | |
|
|
|
Director of Service Software | Director | IT | |
|
|
|
Finance Director | Director | Finance | |
|
|
|
Purchasing Director | Director | Procurement | |
|
|
|
Group Financial Director | Director | Finance | |
|
|
|
Head of Financial Planning and Analysis (FP&A) | Director | Finance | |
|
|
|
Global IT Operations Director | Director | IT | |
|
|
|
Enterprise Architect, Global Digital Services | Manager | IT | |
|
|
|
Financial Controller HQ, UK & Ireland | Director | Finance | |
|
|
|
Global ERP Programme Director | Director | IT | |
|
|
|
Group Financial Controller | Director | Finance | |
|
Apps Being Evaluated by Glory Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Glory IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Glory digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Glory Technographics
Glory is a Professional Services organization based in United Kingdom,
with around 3000 employees and annual revenues of $1.20 billion.
Glory operates a diverse technology stack with applications such as
Oracle Cloud ERP, Oracle Field Service Cloud (ex TOA ETAdirect) and LiveChat,
covering areas like ERP Financial, Field Service Management and Chatbots and Conversational AI.
Glory has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and LiveChat, Inc..
Glory recently adopted applications including
Zoominfo Platform in 2023, LiveChat in 2021 and Oracle Cloud SCM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Glory’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Glory’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Glory technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.