Gofore Technographics
Gofore Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Gofore and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 852 Gofore employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Gofore has purchased the following applications: Microsoft 365 for Collaboration in 2015, Hotjar for Customer Experience in 2019, Atlassian Jira Service Desk for IT Service Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Gofore is running and its propensity to invest more and deepen its relationship with Microsoft , Contentsquare , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Gofore revenues, which have grown to $119.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gofore intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Gofore Tech Stack and Enterprise Applications
Gofore Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Gofore implemented Microsoft 365. The Microsoft 365 deployment served as the firms primary Collaboration platform, aligning core knowledge worker workflows with cloud native productivity and communication capabilities.
Microsoft 365 was configured to deliver cloud email and calendaring, document collaboration through SharePoint Online and OneDrive for Business, and real time communication using Microsoft Teams. Configuration emphasized role based access control, shared document libraries, and real time coauthoring to support consulting project deliverables and internal knowledge management.
Operational coverage extended across consulting teams and supporting corporate functions including HR and finance, consolidating content and communication under the Microsoft 365 suite. Governance focused on information architecture, access controls, and collaboration policies to standardize workflows and reduce content fragmentation. Public facing signals note Microsoft 365 usage on the company website.
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Gofore CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019, Gofore implemented Hotjar on its public website to capture user behavior for digital product and experience analysis. Hotjar is deployed as a Customer Experience application and is implemented through client-side instrumentation, embedding the Hotjar tracking script into site templates to capture session recordings and interaction events.
The deployment focuses on web instrumentation for Gofore's corporate site, supporting UX, product and marketing workflows with heatmaps, session replays, on-site surveys and feedback widgets configured to collect qualitative user insights. Governance was organized around digital analytics controls and data subject consent processes to align Hotjar use with regional privacy requirements, with rollout managed at the website template level to ensure consistent capture across pages.
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Gofore ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021, Gofore implemented Atlassian Jira Service Desk. The deployment exposes Atlassian Jira Service Desk on Gofore's public website and serves as a front-line IT Service Management interface for request intake and tracking.
The implementation centers on the Atlassian Jira Service Desk service portal, with configuration aligned to standard IT Service Management capabilities such as request types and queues, SLA rule configuration, workflow automation, and knowledge base linkage. Service desk configuration emphasizes role-based access for agents and requestors, templated request forms, and queue-driven ticket routing to support consistent handling of incidents and service requests.
Operationally the solution is web-facing through the corporate site, providing a single intake channel for users to open tickets and consult self-service content. The deployment aligns with IT Service Management practices and supports ticket lifecycle workflows from intake through resolution, enabling structured handoff between service teams and centralized ticket ownership.
Governance and process changes focus on formalizing request intake and ticket triage, standardizing workflows and service level expectations within the IT Service Management function. The narrative reflects a platform-first approach to service delivery where Atlassian Jira Service Desk is the primary tool for managing inbound requests via the website.
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Gofore IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Gofore
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Gofore Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-04-16 | Gofore | Evaluated | Kong | Kong Gateway | API Management | PaaS |