Los Angeles, 90031, CA,
United States
Goodwill Southern California Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Goodwill Southern California and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Goodwill Southern California employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Goodwill Southern California has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2016, CareerBuilder Jobs.net ATS for Applicant Tracking System in 2015, Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Goodwill Southern California is running and its propensity to invest more and deepen its relationship with Oracle , CareerBuilder , 6sense or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Goodwill Southern California revenues, which have grown to $238.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Goodwill Southern California intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2016 | 2017 |
In 2016 Goodwill Southern California implemented Oracle NetSuite ERP to centralize ERP Financial processes across its finance organization and store network. The initiative targeted core financial operations for a nonprofit with roughly 3000 employees and reported annual revenue of 238000000, aligning accounting, retail and reporting workflows under a single ERP Financial platform.
Oracle NetSuite ERP was configured to deliver standard ERP Financial capabilities including general ledger, accounts payable, accounts receivable, fixed asset management and period close controls, with chart of accounts standardization and role based access to enforce segregation of duties. Configuration work emphasized transaction level revenue tracking and retail reconciliation to support consolidated financial reporting across store operations and central finance.
The implementation integrated point of sale streams from NetSuite POS and connected named analytics and reporting tools present in the environment, including DOMO and statistical and database tooling, with financial reporting processes linked to Adaptive Insights for budgeting and forecasting. These integrations fed transactional retail and financial data into reporting and analytics layers while preserving Oracle NetSuite ERP as the system of record for financial transactions.
Governance and process changes established standardized approval workflows, automated journal and invoice routing, and centralized financial controls to support month end close and audit readiness. Operational ownership was placed with finance and retail operations teams, while analytics and reporting responsibilities were assigned to teams using DOMO and Adaptive Insights to deliver consolidated financial insights.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CareerBuilder | Legacy | CareerBuilder Jobs.net ATS | Applicant Tracking System | HCM | n/a | 2015 | 2015 |
In 2015 Goodwill Southern California implemented CareerBuilder Jobs.net ATS as its Applicant Tracking System on the organization’s public careers site. CareerBuilder Jobs.net ATS is embedded on the Goodwill Southern California careers pages to present live job listings and to capture candidate applications directly through the website.
The CareerBuilder Jobs.net ATS deployment is configured to support core applicant tracking workflows, including job posting management, candidate application intake, resume capture and parsing, candidate status tracking, and requisition handling. Configuration aligns with standard Applicant Tracking System functionality to route applications to HR and recruiting users, enable candidate communications, and maintain application records for hiring processes.
Operational ownership sits with HR and talent acquisition teams who use the web-based CareerBuilder Jobs.net ATS interface to manage postings and screen applicants across the organization. The implementation is oriented around a hosted, browser-accessible career site integration, with the ATS surface integrated into Goodwill Southern California’s public job portal to centralize applicant flows for recruiters and hiring managers.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | ERP Services and Operations | Ephlux | 2019 | 2019 |
In 2019, Goodwill Southern California implemented Oracle Field Service Cloud (ex TOA ETAdirect) to consolidate facilities and logistics field operations across the nonprofit. The deployment was scoped to surface needs of new and existing employees and to coordinate technicians and field staff across the organization’s dispersed estate.
Ephlux implemented Oracle Service Cloud components and customized the mobile experience to enable dispatch, technician routing, work order management, and onsite completion reporting, aligning the solution with Field Service Management functional workflows. The work included a tailored mobile UI and mobile workflow configuration to support field technicians and facilities personnel in day to day operations.
Operational coverage targeted the facilities department operating from three main geographies and provided field support for more than 200 locations across Southern California, moving coordination of technicians and facilities staff onto the Oracle Field Service Cloud platform. Business functions impacted included facilities operations, logistics coordination, and employee services managed under the facilities umbrella.
Governance and process work focused on standardizing dispatch and ticketing processes and creating a centralized operational view of employee and location needs through the configured Oracle Field Service Cloud application. Ephlux delivered the implementation and mobile customizations to enable these governance and operational objectives.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2012 | 2012 |
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