Gourmet Food Parlour
North Street Swords,
Dublin, K67 P825,
Ireland
Dublin, K67 P825,
Ireland
353 1 895 7565
Retail
Gourmet Food Parlour Technographics
Gourmet Food Parlour Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Gourmet Food Parlour and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Gourmet Food Parlour employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Gourmet Food Parlour has purchased the following applications: Thesaurus Brightpay for Payroll in 2018, Microsoft 365 for Collaboration in 2018, Intercom for Customer Support in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Gourmet Food Parlour is running and its propensity to invest more and deepen its relationship with Thesaurus Software , Time Point , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Gourmet Food Parlour revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gourmet Food Parlour intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Gourmet Food Parlour Tech Stack and Enterprise Applications
Gourmet Food Parlour HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Thesaurus Software | Legacy | Thesaurus Brightpay | Payroll | HCM | n/a | 2018 | 2019 |
In 2018, Gourmet Food Parlour implemented Thesaurus Brightpay as its payroll platform, adopting Thesaurus Brightpay to handle core Payroll processing for the business. The deployment centralized pay administration for roughly 200 staff across seven operations in Ireland, covering employee and senior management payroll operations and routine pay runs.
Configuration focused on standard Payroll capabilities typical to the category, including scheduled payroll runs, automatic statutory calculation and deduction handling, payslip generation and consolidated reporting. The Thesaurus Brightpay implementation was used to improve payroll reporting and analysis while streamlining daily HR administration tasks.
In 2019 the HR team concurrently implemented a centralised training system, Flow Hospitality Management, and a clock in system, Time Point, while continuing to administer payroll in Thesaurus Brightpay. These adjacent HRIS deployments were managed alongside Brightpay, with payroll remaining the authoritative system for pay and deduction records.
Governance and operational controls were led by the company HR lead, who owned GDPR compliance and monthly audit checks to protect employee data and trained staff in due diligence. The combined program emphasized maintaining data integrity across HR systems, consolidating payroll administration in Thesaurus Brightpay and improving operational reporting and daily HRM workflows.
|
|
|
|
|
Workforce Management | HCM |
|
2017 | 2018 |
|
Gourmet Food Parlour Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018 Gourmet Food Parlour deployed Microsoft 365 as its Collaboration platform. The company uses Microsoft 365 on their website and across corporate and retail store staff in Ireland to support internal collaboration, corporate communications, and content workflows tied to customer-facing operations. This implementation positions Microsoft 365 as the primary Collaboration application for email, document co-authoring, cloud file storage, and real-time team communication.
The deployment reflects a cloud-centric Microsoft 365 tenant architecture with centralized tenant administration, user provisioning, and role based access controls tailored for a 200 employee retail organization. Core Microsoft 365 capabilities implemented include Exchange Online for mail, SharePoint Online for intranet and content publishing, OneDrive for user file sync, and Microsoft Teams for chat and meetings, each used to streamline collaboration between corporate and store teams. Governance practices emphasize tenant level administration and identity management aligned to collaboration workflows, and the Microsoft 365 integration with the company website supports content distribution and collaboration touchpoints for customer engagement.
|
Gourmet Food Parlour CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intercom | Legacy | Intercom | Customer Support | CRM | n/a | 2018 | 2018 |
In 2018 Gourmet Food Parlour implemented Intercom as its Customer Support application on the company website. Intercom is embedded on the ecommerce storefront to capture live customer conversations and web visitor inquiries, establishing the product as the primary web-based customer support touchpoint.
Configuration focuses on the Intercom messenger and chat widget, a shared team inbox for agents, automated messaging workflows, and a help center for self-service content. The setup uses routing and assignment rules within Intercom to direct real-time chats to front-line support staff and to queue asynchronous messages for follow up, aligning with conversational support and lead capture workflows.
Operational scope centers on website customer service and ecommerce support functions, tying Intercom to customer service and marketing engagement channels. Governance includes agent inbox management, message tagging and escalation workflows to coordinate cross-functional responses, with Intercom serving as Gourmet Food Parlour's Customer Support application for web conversational support.
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Gourmet Food Parlour IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at Gourmet Food Parlour
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Gourmet Food Parlour Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Gourmet Food Parlour IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Gourmet Food Parlour digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Gourmet Food Parlour Technographics
Gourmet Food Parlour is a Retail organization based in Ireland,
with around 200 employees and annual revenues of $20.0 million.
Gourmet Food Parlour operates a diverse technology stack with applications such as
Thesaurus Brightpay, Microsoft 365 and Intercom,
covering areas like Payroll, Collaboration and Customer Support.
Gourmet Food Parlour has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Thesaurus Software, Microsoft and Intercom.
Gourmet Food Parlour recently adopted applications including
Salesforce Sales Cloud in 2021, Amazon CloudFront in 2019 and Thesaurus Brightpay in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Gourmet Food Parlour’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Gourmet Food Parlour’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Gourmet Food Parlour technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.