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Government of Brazil
Location
Zona Civico-Administrativa BL H,
Brasília, 70170-900,
Brazil
Website
https://www.gov.br/
Phone
55 61 2030-8007
Artw industry
Government
Employee
Revenue

Government of Brazil Technographics

Government of Brazil Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Government of Brazil and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Government of Brazil employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Government of Brazil has purchased the following applications: Plone for Content Management in 2020, CMTECH MEXX for Customer Support in 2023, Python for Apps Development in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Government of Brazil is running and its propensity to invest more and deepen its relationship with Plone , CMTECH , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Government of Brazil revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Government of Brazil intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Government of Brazil Data, Technology Stack, and Enterprise Applications
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Plone Legacy Plone Content Management Content Management n/a 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CMTECH Legacy CMTECH MEXX Customer Support CRM n/a 2023 2024
In 2023 the Government of Brazil deployed CMTECH MEXX as an omnichannel Customer Support platform to centralize federal citizen contact handling. The CMTECH MEXX implementation supported a Federal Government operation spanning 16 contact centers, approximately 800 operators, and roughly 1 million monthly calls, positioning the application at the center of large scale contact center and CRM operations. The deployment configured CMTECH MEXX with omnichannel routing, case management and analytics capabilities, and embedded advanced vision and biometrics features to accelerate identification and handling workflows. CMTECH MEXX was used to standardize queue management and agent-facing consoles, enabling faster handling and higher first-contact resolution rates consistent with Customer Support platform capabilities. Operational coverage focused on contact center operations and citizen support functions across the federal operation, with the platform serving as the primary Customer Support application for voice and digital contacts. The implementation impacted contact center workflows and agent processes through consolidated incident handling, unified interaction records, and real-time monitoring of operator activity. Outcomes reported from the CMTECH MEXX deployment included approximately 90% of contacts resolved in under 2 minutes, a 10% uplift in net promoter score, and a 30% reduction in rejected tickets, reflecting faster handling and improved contact quality driven by the platform and its vision and biometrics features.
Tag Management CRM 2020 2020
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Python Legacy Python Apps Development PaaS n/a 2020 2020
Apps Development PaaS 2020 2020
IT Decision Makers and Key Stakeholders at Government of Brazil
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Government of Brazil Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Government of Brazil Technographics

Government of Brazil is a Government organization based in Brazil, with around 1000 employees and annual revenues of $250.0 million.

Government of Brazil operates a diverse technology stack with applications such as Plone, CMTECH MEXX and Python, covering areas like Content Management, Customer Support and Apps Development.

Government of Brazil has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Plone, CMTECH and Python.

Government of Brazil recently adopted applications including CMTECH MEXX in 2023, Plone in 2020 and Google Tag Manager in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Government of Brazil’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Government of Brazil’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Government of Brazil technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.