Government of Western Australia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Government of Western Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6848 Government of Western Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Government of Western Australia has purchased the following applications: ANZ Commercial Cards for Commercial Cards in 2010, Adobe Acrobat Sign (formerly EchoSign, eSign & Adobe Sign) for Digital Signing in 2023, Dquip CRM for CRM in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Government of Western Australia is running and its propensity to invest more and deepen its relationship with ANZ Bank , National Australia Bank , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Government of Western Australia revenues, which have grown to $3.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Government of Western Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ANZ Bank | Legacy | ANZ Commercial Cards | Commercial Cards | ERP Financial Management | n/a | 2010 | 2010 |
In 2010, the Government of Western Australia commenced a finance procure-to-pay program that contracted ANZ Bank under CUA 35308 to supply ANZ Commercial Cards. The deployment targeted purchasing card services and online expense management tools to streamline low value, high volume procure-to-pay activity across Western Australian public authorities and WA government agencies.
ANZ Commercial Cards and ANZ Expense Manager were implemented as the core application set, with explicit functional emphasis on card administration, online expense management, transaction reporting, and reconciliation workflows. The implementation centered on card issuance and program administration, agency-level expense capture and validation, and consolidated reporting to improve visibility across agency procure-to-pay transactions.
Contract CUA 35308 and the program commencement on 29 January 2010 established the governance frame for ANZ card administration, defining centralized program oversight alongside agency reconciliation responsibilities. The solution supported finance and procure-to-pay business functions across multiple public authorities, and ANZ's card administration together with ANZ Expense Manager were used to improve visibility, reporting and reconciliation for WA government agencies.
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ERP Financial | ERP Financial Management |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Acrobat Sign (formerly EchoSign, eSign & Adobe Sign) | Digital Signing | Content Management | n/a | 2023 | 2023 |
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Digital Signing | Content Management |
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2023 | 2023 |
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Document Management | Content Management |
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2011 | 2011 |
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Web Content Management | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dquip | Legacy | Dquip CRM | CRM | CRM | n/a | 2018 | 2019 |
In 2018, the Government of Western Australia implemented Dquip CRM to manage government-facing CRM and contact-management processes within the Australia region, according to the vendor client listing. Dquip lists the Government of Western Australia on its clients page, and the implementation is described in vendor materials rather than a public government case study.
The implementation appears to emphasize core CRM capabilities typical for public sector contact management, with inferred module usage including contact and constituent records management, case and inquiry tracking, correspondence logging, workflow automation for service requests, and operational reporting and dashboards. Dquip CRM is likely configured to support role based access controls and records retention workflows aligned with government information governance requirements, based on product page descriptions and the client listing.
No specific third party integrations are published in the available vendor materials, and public documentation does not describe the deployment architecture. Typical CRM integration patterns for government scenarios would include email and telephony capture, document management connectors, identity and access management, and spatial data feeds, though those specific integrations are not confirmed for this deployment.
Operational scope is stated as government facing within Western Australia and the Australia region, with module usage and timelines inferred from the Dquip client listing and product pages rather than from a formal public case study. The vendor does not publish detailed outcomes or technical rollout notes for this engagement, and the implementation architecture and governance details remain limited to the vendor referenced materials.
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