Greater New York Mutual Insurance Co
Greater New York Mutual Insurance Co Technographics
Greater New York Mutual Insurance Co Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Greater New York Mutual Insurance Co and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 375 Greater New York Mutual Insurance Co employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Greater New York Mutual Insurance Co has purchased the following applications: Salesforce Service Cloud Case Management for Case Management in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Zendesk Service for Customer Support in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Greater New York Mutual Insurance Co is running and its propensity to invest more and deepen its relationship with Salesforce , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Greater New York Mutual Insurance Co revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Greater New York Mutual Insurance Co intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Greater New York Mutual Insurance Co Tech Stack and Enterprise Applications
Greater New York Mutual Insurance Co ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Service Cloud Case Management | Case Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 Greater New York Mutual Insurance Co implemented Salesforce Service Cloud Case Management to centralize customer service and operational case workflows. The deployment used Salesforce Service Cloud as a Case Management platform to enable standardized case creation, assignment, routing, and resolution across client facing and operations teams.
Configuration emphasized high volume case handling and tailored reporting. Wheels, an account services provider working with Greater New York Mutual Insurance, used Salesforce as a case management tool to provide visibility into company wide operations, with users creating, assigning, and closing over 100 Salesforce requests per day to support client needs. The implementation included customized report and dashboard configurations to surface financial, maintenance, risk, logistics, and compliance metrics, and case templates and workflow rules to address vehicle compliance, maintenance, ordering, transport, subrogation, remarketing, and billing workflows.
Governance and operationalization were supported by a Salesforce Task Force and client services subject matter experts, who met with Directors, VPs, and members of operations, sales, and programming teams to troubleshoot issues and refine case workflows. Process changes centered on tailoring Wheels services and case handling procedures to deliver individualized experiences for customers and drivers, and on building cross functional collaboration between service, operations, and technical teams.
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Greater New York Mutual Insurance Co Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020 Greater New York Mutual Insurance Co implemented Cisco Webex Meetings. The Cisco Webex Meetings application serves as the company's Audio Video and Web Conferencing platform and is embedded on the corporate website to provide direct join flows for external clients and partners.
The deployment leverages Cisco Webex Meetings as a cloud-hosted conferencing service, exposing web-embedded meeting links and join workflows on public pages. Functional capabilities in use include real-time audio and video conferencing, screen sharing, and meeting session management, aligned with standard Audio Video and Web Conferencing workflows.
Operational scope covers company-wide collaboration for employee and client-facing interactions, with emphasis on broker and client engagement use cases. Governance has been oriented around centralized provisioning and usage policies to control access and standardize meeting workflows, while the website integration centralizes external meeting entry points for customer interactions.
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Collaboration | Collaboration |
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2020 | 2020 |
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Greater New York Mutual Insurance Co CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2018 | 2018 |
In 2018, Greater New York Mutual Insurance Co implemented Zendesk Service for Customer Support on their website. The deployment positioned Zendesk Service as the primary customer-facing support channel, providing an online intake point for policyholder inquiries and service requests and leveraging the vendor's cloud hosted SaaS architecture to deliver a web embedded support experience.
Configuration emphasized ticketing workflows, web widget capture, and self service content to align Customer Support operations with standard ticket routing and agent workspace capabilities. Operational coverage focused on customer service and claims support teams interacting with customers through the website, with platform administration centralized for configuration and user permissioning, and governance established through ticket triage rules, SLA oriented routing and escalation processes and knowledge management practices to populate the web self service layer.
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Customer Support | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Greater New York Mutual Insurance Co PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Greater New York Mutual Insurance Co IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Greater New York Mutual Insurance Co
| First Name | Last Name | Title | Function | Department | Phone | |
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Vice President and Chief Information Officer | CXO | IT | |
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Digital Transformation Leader | Manager | IT | |
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Manager, IT Help Desk | Manager | IT | |
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Claims Examiner | CXO | Customer Service | |
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Apps Being Evaluated by Greater New York Mutual Insurance Co Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Greater New York Mutual Insurance Co IT executives and key decision makers. This section highlights Greater New York Mutual Insurance Co's latest recorded technology evaluations, including Guidewire Customer Engage for Customer Engagement on 2024-06-13. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Greater New York Mutual Insurance Co digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-06-13 | Greater New York Mutual Insurance Co | Evaluated | Guidewire | Guidewire Customer Engage | Customer Engagement | CRM |
FAQ - APPS RUN THE WORLD Greater New York Mutual Insurance Co Technographics
Greater New York Mutual Insurance Co is a Insurance organization based in United States,
with around 375 employees and annual revenues of $50.0 million.
Greater New York Mutual Insurance Co operates a diverse technology stack with applications such as
Salesforce Service Cloud Case Management, Cisco Webex Meetings and Zendesk Service,
covering areas like Case Management, Audio Video and Web Conferencing and Customer Support.
Greater New York Mutual Insurance Co has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Salesforce, Cisco Systems and Zendesk.
Greater New York Mutual Insurance Co recently adopted applications including
Cisco Webex Meetings in 2020, Microsoft 365 in 2020 and Amazon SES in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Greater New York Mutual Insurance Co’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Greater New York Mutual Insurance Co’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Greater New York Mutual Insurance Co technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.