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● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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Greater New York Mutual Insurance Co
Location
200 Madison Ave,
New York, 10016, NY,
United States
Website
https://www.gny.com/
Phone
1 212-683-9700
Artw industry
Insurance
Employee
Revenue

Greater New York Mutual Insurance Co Technographics

Greater New York Mutual Insurance Co Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Greater New York Mutual Insurance Co and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 375 Greater New York Mutual Insurance Co employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Greater New York Mutual Insurance Co has purchased the following applications: Salesforce Service Cloud Case Management for Case Management in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Zendesk Service for Customer Support in 2018 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Greater New York Mutual Insurance Co is running and its propensity to invest more and deepen its relationship with Salesforce , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Greater New York Mutual Insurance Co revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Greater New York Mutual Insurance Co intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Greater New York Mutual Insurance Co Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Salesforce Legacy Salesforce Service Cloud Case Management Case Management ERP Services and Operations n/a 2018 2018
In 2018 Greater New York Mutual Insurance Co implemented Salesforce Service Cloud Case Management to centralize customer service and operational case workflows. The deployment used Salesforce Service Cloud as a Case Management platform to enable standardized case creation, assignment, routing, and resolution across client facing and operations teams. Configuration emphasized high volume case handling and tailored reporting. Wheels, an account services provider working with Greater New York Mutual Insurance, used Salesforce as a case management tool to provide visibility into company wide operations, with users creating, assigning, and closing over 100 Salesforce requests per day to support client needs. The implementation included customized report and dashboard configurations to surface financial, maintenance, risk, logistics, and compliance metrics, and case templates and workflow rules to address vehicle compliance, maintenance, ordering, transport, subrogation, remarketing, and billing workflows. Governance and operationalization were supported by a Salesforce Task Force and client services subject matter experts, who met with Directors, VPs, and members of operations, sales, and programming teams to troubleshoot issues and refine case workflows. Process changes centered on tailoring Wheels services and case handling procedures to deliver individualized experiences for customers and drivers, and on building cross functional collaboration between service, operations, and technical teams.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2020 2020
Collaboration Collaboration 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Service Customer Support CRM n/a 2018 2018
Customer Support CRM 2018 2018
Sales Automation, CRM, Sales Engagement CRM 2018 2018
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2020 2020
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2020 2020
IT Decision Makers and Key Stakeholders at Greater New York Mutual Insurance Co
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Greater New York Mutual Insurance Co Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Greater New York Mutual Insurance Co Technographics

Greater New York Mutual Insurance Co is a Insurance organization based in United States, with around 375 employees and annual revenues of $50.0 million.

Greater New York Mutual Insurance Co operates a diverse technology stack with applications such as Salesforce Service Cloud Case Management, Cisco Webex Meetings and Zendesk Service, covering areas like Case Management, Audio Video and Web Conferencing and Customer Support.

Greater New York Mutual Insurance Co has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Salesforce, Cisco Systems and Zendesk.

Greater New York Mutual Insurance Co recently adopted applications including Cisco Webex Meetings in 2020, Microsoft 365 in 2020 and Amazon SES in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Greater New York Mutual Insurance Co’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Greater New York Mutual Insurance Co’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Greater New York Mutual Insurance Co technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.