Reading, 19610-1904, PA,
United States
Grove Dental Group Technographics
Grove Dental Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Grove Dental Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5 Grove Dental Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Grove Dental Group has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2016, Five9 Cloud for Call Center in 2021, New Relic APM for Application Performance Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Grove Dental Group is running and its propensity to invest more and deepen its relationship with Google , Five9 , Invoca or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Grove Dental Group revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Grove Dental Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Grove Dental Group Tech Stack and Enterprise Applications
Grove Dental Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Grove Dental Group implemented Google Workspace (Formerly Google G-Suite). The cloud-hosted Collaboration suite is provisioned as a domain-managed SaaS tenancy and is visible on their public website, indicating the organization uses Google Workspace (Formerly Google G-Suite) capabilities for external contact and internal collaboration. Core functional modules identified include Gmail for business email, Google Calendar for scheduling, Google Drive for file storage and sharing, and Google Docs, Sheets and Slides for collaborative document creation and editing. The deployment is scoped to the entire practice, supporting administrative and patient-facing scheduling workflows across the small United States based office.
Configuration and operational control are managed through the Google Admin console, with account provisioning and basic identity and access controls typical of a hosted Collaboration deployment. The implementation supports centralized email routing, shared drives for operational documents, and calendar coordination across staff, aligning Collaboration functionality with clinical scheduling and administrative functions. The presence of Workspace assets on the public site indicates Workspace services are surfaced for website contact and collaboration workflows rather than isolated internal use.
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Grove Dental Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Five9 | Legacy | Five9 Cloud | Call Center | CRM | n/a | 2021 | 2021 |
In 2021, Grove Dental Group implemented Five9 Cloud, deploying the Call Center application as a cloud based contact solution embedded on its public website. The Five9 Cloud instance on the website provides a web callback and click to call entry point for patients, routing inbound contacts into the Five9 cloud telephony environment for handling by office staff.
Implementation scope centered on front desk and patient intake workflows, with configuration aligned to appointment scheduling and basic patient service functions. Configuration incorporated Call Center category capabilities such as automatic call distribution, interactive voice response and computer telephony integration for web based agent desktop handling, enabling call logging and session orchestration within Five9 Cloud. Operational governance focused on role based access and scripted call routing rules, with staff training on the web based agent controls and phone handling workflows.
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Call Tracking and Recording | CRM |
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2021 | 2021 |
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Call Tracking and Recording | CRM |
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2019 | 2019 |
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Grove Dental Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2020 | 2020 |
In 2020 Grove Dental Group implemented New Relic APM on its public website. The implementation uses New Relic APM within the Application Performance Management category to provide continuous instrumentation of web transactions and client-side page performance for the site hosted in the United States. New Relic APM is deployed to capture application performance signals, aligning with standard Application Performance Management capabilities such as transaction tracing, error analytics, and response time profiling.
Configuration appears to focus on lightweight agent and browser instrumentation, with dashboards and alerting configured to surface slow transactions and front-end performance issues. Operational coverage is limited to the customer-facing website and web operations responsibilities are consolidated within a small internal owner, reflecting a narrow governance footprint and a targeted monitoring scope. The deployment emphasizes application performance monitoring and observability for website availability and responsiveness without broader enterprise telemetry integrations documented.
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Grove Dental Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Grove Dental Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Grove Dental Group Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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