List of Salesforce Agentforce (formerly Einstein Copilot) Customers
Salesforce
Salesforce Tower 415 Mission Street, 3rd Floor,
San Francisco, 94105, CA,
United States
San Francisco, 94105, CA,
United States
1 415-901-7000
Professional Services
83334
$41.5B
Since 2010, our global team of researchers has been studying Salesforce Agentforce (formerly Einstein Copilot) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Salesforce Agentforce (formerly Einstein Copilot) for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Salesforce Agentforce (formerly Einstein Copilot) for Chatbots and Conversational AI include: Kaiser Permanente, a United States based Non Profit organisation with 223883 employees and revenues of $100.10 billion, FedEx, a United States based Transportation organisation with 50000 employees and revenues of $87.69 billion, ENGIE, a France based Utilities organisation with 96454 employees and revenues of $85.78 billion, Enel Energia, a Italy based Utilities organisation with 61192 employees and revenues of $84.63 billion, Salesforce, a United States based Professional Services organisation with 83334 employees and revenues of $41.53 billion and many others.
Contact us if you need a completed and verified list of companies using Salesforce Agentforce (formerly Einstein Copilot), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Salesforce Agentforce (formerly Einstein Copilot) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aaa | Automotive | 20000 | $8.0B | United States | Salesforce | Salesforce Agentforce (formerly Einstein Copilot) | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Aaa implemented Salesforce Agentforce (formerly Einstein Copilot) for Chatbots and Conversational AI as an enterprise initiative tied to a five year digital architecture transformation and a new generative AI focus. The deployment of Salesforce Agentforce for Chatbots and Conversational AI is framed as a tool to assist employees in being more efficient and cost effective while improving customer engagement across the business.
The implementation emphasized conversational assistants embedded into Salesforce CRM applications and customer experience workflows, delivering contextual conversational agents, guided response generation, and situational decision support aligned with CRM records and service processes. Configuration centered on intent routing, natural language understanding, and prebuilt conversational flows to support member experience and operational decisioning, with customization to align prompts and responses to Aaa business terminology.
Operational coverage was scoped enterprise wide, targeting member experience, operations, and frontline CRM users to help every employee make better decisions that drive the organization forward. Integrations were realized within the Salesforce application layer and customer experience stack to surface AI assistance inside existing CRM touch points rather than as a standalone chatbot.
Governance and rollout planning paired phased adoption with training and workflow redefinition to embed conversational assistance into day to day processes, supported by centralized change coordination to manage conversational content and usage policies. Expected outcomes stated by leadership include greater customer engagement and improved employee decision making, with generative AI acting as an assistive layer across Aaa business functions.
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AAA Washington | Transportation | 536 | $120M | United States | Salesforce | Salesforce Agentforce (formerly Einstein Copilot) | Chatbots and Conversational AI | 2024 | n/a |
In 2024, AAA Washington deployed Salesforce Agentforce (formerly Einstein Copilot) under the Chatbots and Conversational AI category to deliver always-on, conversational support that autonomously handles roadside assistance interactions and member updates. The implementation targets faster, personalized dispatch and member communication across AAA Washington’s contact center, roadside technician workflows, insurance, travel, and membership functions, supporting an organization that serves 1.2 million members and handles roughly 1.5 million roadside requests annually.
The technical architecture centers on Salesforce Agentforce as the conversational layer integrated with Salesforce Field Service, Data Cloud, and MuleSoft, with Products Used Agentforce Field Service Data Cloud MuleSoft. Agentforce uses natural language understanding to capture member intent, query unified member profiles in Data Cloud for membership status, vehicle history, and remaining tows, then orchestrates dispatch decisions and real time status updates. Field Service supplies live technician location, skills, and availability data, and Appointment Assistant enables progress tracking and SMS notifications to members.
MuleSoft provides the integration backbone, ingesting structured roadside records and unstructured membership artifacts into Data Cloud where records are consolidated and deduplicated to create a 360 degree member profile. Agentforce queries that unified profile in real time to deliver personalized recommendations, cross sell prompts, and service status to members, while simultaneously initiating Field Service work orders and estimating arrival times for technicians. Operational coverage explicitly spans contact center agents, front line roadside technicians, and downstream insurance and travel workflows across AAA Washington’s service territory in Washington and Idaho.
Governance emphasizes a digital labor operating model where Agentforce autonomously handles routine dispatching and member notifications, and human representatives are reserved for high priority, safety critical, or complex cases via defined escalation paths. The rollout aligns conversational automation with existing contact center processes to improve the Keep Me Informed KPI and to reduce repetitive manual lookups by representatives. Agentforce is positioned to augment human agents, enable 24 7 personalized engagement, support contact center cost management, and capitalize on cross sell and upsell opportunities with an explicit target of helping increase retention rates by 5%.
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Adecco Group | Professional Services | 39000 | $24.0B | Switzerland | Salesforce | Salesforce Agentforce (formerly Einstein Copilot) | Chatbots and Conversational AI | 2024 | n/a |
In 2024, the Adecco Group deployed Salesforce Agentforce (formerly Einstein Copilot) as part of a Chatbots and Conversational AI initiative to scale recruiting and applicant support globally. The implementation pairs Salesforce Agentforce with Salesforce Data Cloud on the Salesforce Platform to create a continuous, autonomous recruitment workforce that engages candidates 24/7 and augments human recruiters.
The deployment configures Agentforce agents for core recruitment workflows, including resume ingestion and automated review, candidate engagement and follow up, proactive opportunity shortlisting for job seekers, and task automation to surface recruiter-ready recommendations. Salesforce Agentforce is used as the conversational and automation layer, while Data Cloud functions as the hyperscale data engine unifying metadata and profile signals from more than 40 disparate systems to produce trusted agent outputs and actions.
Integrations center on Data Cloud as the canonical data fabric within the Salesforce Platform, feeding Agentforce with consolidated candidate and role data, and the Adecco Group is exploring Slack integration to deploy Agentforce agents directly in the flow of work. Operational scope covers global recruitment and candidate support teams, with the solution intended to augment recruiters, improve client engagement, and standardize conversational automation across hiring sites and regions.
Governance and process rework focus on aligning data, AI, and cloud services across the organization to enable trusted agent behavior, and on reorganizing recruiter workflows so digital agents handle initial screening and repeatable interactions. According to the Salesforce announcement, the Adecco Group expects to scale its talent supply chain, fill open roles faster, and deliver superior experiences for job seekers, and Salesforce cited potential reductions in cost alongside improvements in fill rates and time to fill.
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ADP | Professional Services | 67000 | $21.8B | United States | Salesforce | Salesforce Agentforce (formerly Einstein Copilot) | Chatbots and Conversational AI | 2024 | n/a |
In 2024, ADP implemented Salesforce Agentforce (formerly Einstein Copilot) to extend its client service capabilities within the Chatbots and Conversational AI category. The initiative is framed around uniting ADP data and insights with Salesforce Customer 360 and Data Cloud to support ADP’s service teams and the company’s more than 1 million clients.
The deployment configures generative AI driven knowledge query and answer generation across ADP knowledge assets, enabling service agents to query thousands of ADP FAQ and knowledge articles and produce instant answers to client questions. Configuration focuses on conversational interfaces and agent assist workflows that surface contextual summaries and suggested responses, aligning Chatbots and Conversational AI functionality with customer support and customer success processes.
Integrations explicitly include Salesforce Customer 360 and Data Cloud alongside Salesforce collaboration tools, creating a unified information layer that draws on ADP HCM data and enterprise insights. The program was announced from San Francisco and Roseland, NJ, and is scoped to ADP service teams that interact with clients across ADP’s global HCM portfolio.
Governance and process changes emphasize knowledge management and operationalizing client data into action oriented knowledge for frontline teams. ADP and Salesforce position the work as empowering service teams with faster access to information and making employees more productive and efficient, reflecting executive statements about expected improvements in client experience and internal collaboration.
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Advance Driver Traning | Education | 8 | $1M | Canada | Salesforce | Salesforce Agentforce (formerly Einstein Copilot) | Chatbots and Conversational AI | 2025 | n/a |
In 2025 Young Drivers implemented Salesforce Agentforce (formerly Einstein Copilot) as a core Chatbots and Conversational AI deployment to scale customer service and scheduling across its training operations. The implementation targets the company’s surge in demand, including a recent 50 percent jump in call volume, and supports Young Drivers’ planned global expansion beginning with the United States.
Salesforce Agentforce was configured to provide autonomous conversational scheduling, 24/7 personalized support, multilingual assistance in French and Spanish, case history retrieval, and an integrated knowledge base to resolve routine inquiries. Functional capabilities implemented include guided booking workflows, autonomous cancel and reschedule actions, intelligent cross-sell and upsell recommendations during booking, and a new purchasing and scheduling flow on the Young Drivers website to enable self-service enrollment.
Architecturally the deployment uses Agentforce as the agentic layer on the Salesforce Platform, integrating with Salesforce Scheduler and MuleSoft as explicit connectors. MuleSoft links Agentforce to Young Drivers’ internal data management system BMS and existing Structured Query Language datasets, enabling real-time retrieval of course availability, pricing, instructor schedules, and curriculum details, while Scheduler provides the canonical booking and notification engine for instructor assignments.
Operational scope covers customer service, scheduling teams, and online student interactions with an emphasis on handling peak seasonal surges and supporting multilingual audiences as Young Drivers expands internationally. Governance and process changes centered on shifting manual, disparate scheduling processes into consolidated, automated conversational workflows, with Agentforce also providing guided steps for service reps when human handoff is required. The company projects Agentforce will resolve roughly 60 to 70 percent of customer requests and inquiries, notably a 70 percent resolution projection cited for routine questions, reduce call volumes and call times, and enable revenue growth through personalized upselling during the booking flow.
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Transportation | 30000 | $9.3B | India | Salesforce | Salesforce Agentforce (formerly Einstein Copilot) | Chatbots and Conversational AI | 2024 | n/a |
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Insurance | 700 | $220M | United States | Salesforce | Salesforce Agentforce (formerly Einstein Copilot) | Chatbots and Conversational AI | 2025 | n/a |
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Manufacturing | 3300 | $2.1B | United Kingdom | Salesforce | Salesforce Agentforce (formerly Einstein Copilot) | Chatbots and Conversational AI | 2024 | n/a |
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Manufacturing | 150 | $15M | United States | Salesforce | Salesforce Agentforce (formerly Einstein Copilot) | Chatbots and Conversational AI | 2024 | n/a |
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Healthcare | 27000 | $4.0B | United States | Salesforce | Salesforce Agentforce (formerly Einstein Copilot) | Chatbots and Conversational AI | 2024 | n/a |
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Showing 1 to 10 of 47 entries
Buyer Intent: Companies Evaluating Salesforce Agentforce (formerly Einstein Copilot)
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Salesforce Agentforce (formerly Einstein Copilot). Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Salesforce Agentforce (formerly Einstein Copilot) for Chatbots and Conversational AI include:
- Georgetown University, a United States based Education organization with 5000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Salesforce Agentforce (formerly Einstein Copilot) Coverage
Salesforce Agentforce (formerly Einstein Copilot) is a Chatbots and Conversational AI solution from Salesforce.
Companies worldwide use Salesforce Agentforce (formerly Einstein Copilot), from small firms to large enterprises across 21+ industries.
Organizations such as Kaiser Permanente, FedEx, ENGIE, Enel Energia and Salesforce are recorded users of
Salesforce Agentforce (formerly Einstein Copilot) for Chatbots and Conversational AI.
Companies using Salesforce Agentforce (formerly Einstein Copilot) are most concentrated in Non Profit, Transportation and Utilities, with adoption spanning over 21 industries.
Companies using Salesforce Agentforce (formerly Einstein Copilot) are most concentrated in United States, France and Italy, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Salesforce Agentforce (formerly Einstein Copilot) across Americas, EMEA, and APAC.
Companies using Salesforce Agentforce (formerly Einstein Copilot) range from small businesses with 0-100 employees - 6.38%, to mid-sized firms with 101-1,000 employees - 25.53%, large organizations with 1,001-10,000 employees - 25.53%, and global enterprises with 10,000+ employees - 42.55%.
Customers of Salesforce Agentforce (formerly Einstein Copilot) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Salesforce Agentforce (formerly Einstein Copilot) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.