AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Gulf Air Data, Technology Stack, and Enterprise Applications
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
New Relic Legacy New Relic APM Application Performance Management ITSM n/a 2016 2016
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Pypestream Legacy Pypestream Chatbots and Conversational AI AI-Powered Application n/a 2021 2021 In 2021 Gulf Air implemented Pypestream on its public website to deliver customer-facing conversational experiences. The deployment uses Pypestream to provide Chatbots and Conversational AI as an embedded web conversational channel on gulfair.com, enabling automated messaging and session-based interactions. Pypestream is positioned to handle common customer inquiries through scripted flows and message orchestration. Functional coverage follows standard conversational platform capabilities, including automated FAQ handling, guided service workflows for reservations and ancillary requests, and conversational routing for escalation to live agents when needed. Operational ownership is aligned with Gulf Air digital channels and contact center teams, with conversation design and content governance controlling scripted flows and message lifecycle. The implementation centers on the website channel, using Pypestream to extend Gulf Air customer service and self-service interactions.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2021 2021
Collaboration Collaboration 2022 2022
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Content Delivery Network IaaS 2021 2021
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Operating System (OS) PaaS 2010 2010
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Personalization and Product Recommendations eCommerce 2022 2022
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Secure Email Gateways (SEGs) CyberSecurity 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Tag Management CRM 2015 2015
IT Decision Makers and Key Stakeholders at Gulf Air
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Gulf Air Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Gulf Air Technographics

Gulf Air is a Transportation organization based in Bahrain, with around 3400 employees and annual revenues of $1.16 billion.

Gulf Air operates a diverse technology stack with applications such as New Relic APM, Pypestream and Microsoft 365, covering areas like Application Performance Management, Chatbots and Conversational AI and Collaboration.

Gulf Air has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as New Relic, Pypestream and Microsoft.

Gulf Air recently adopted applications including Slack Connect in 2022, SAP Emarsys Personalization in 2022 and Pypestream in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Gulf Air’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Gulf Air’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Gulf Air technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.