Muharraq, x,
Bahrain
Gulf Air Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Gulf Air and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3400 Gulf Air employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Gulf Air has purchased the following applications: New Relic APM for Application Performance Management in 2016, Pypestream for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Gulf Air is running and its propensity to invest more and deepen its relationship with New Relic , Pypestream , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Gulf Air revenues, which have grown to $1.16 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gulf Air intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2016 | 2016 |
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Pypestream | Legacy | Pypestream | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 | In 2021 Gulf Air implemented Pypestream on its public website to deliver customer-facing conversational experiences. The deployment uses Pypestream to provide Chatbots and Conversational AI as an embedded web conversational channel on gulfair.com, enabling automated messaging and session-based interactions. Pypestream is positioned to handle common customer inquiries through scripted flows and message orchestration. Functional coverage follows standard conversational platform capabilities, including automated FAQ handling, guided service workflows for reservations and ancillary requests, and conversational routing for escalation to live agents when needed. Operational ownership is aligned with Gulf Air digital channels and contact center teams, with conversation design and content governance controlling scripted flows and message lifecycle. The implementation centers on the website channel, using Pypestream to extend Gulf Air customer service and self-service interactions. |
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 | ||
|
|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
|
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Operating System (OS) | PaaS |
|
2010 | 2010 |
|
|
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2022 | 2022 |
|
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
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|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Tag Management | CRM |
|
2015 | 2015 |
|
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| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
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