About the Customer
Hampshire County Council (HCC) is the county council that governs the majority of the county of Hampshire in England.
Scope and Challenges
The goal for the Hampshire County Council was to deliver greater efficiency and transform service delivery in the face of ongoing national austerity.
Outcome and Implication
Together with the council's implementation partner Deloitte, in 2016 they successfully delivered SAP CRM Solution, SAP Cloud for Customer.
The County Council adopted an agile (SCRUM) methodology and leveraged an integrated tool (Microsoft Team Foundation Server) for project delivery.
Savings were realized from automating processes and providing self-service portals for customers, employees, and suppliers, and by partnering with public sector partners, such as other local authorities, to collectively invest in shared services.
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