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● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

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● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

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Hancocks United Kingdom
Location
25 Jubilee Drive,
Loughborough, LE11 5TX,
United Kingdom
Website
https://www.hancocks.co.uk/
Phone
44 33 0202-0903
Artw industry
Distribution
Employee
Revenue

Hancocks United Kingdom Technographics

Hancocks United Kingdom Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Hancocks United Kingdom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 453 Hancocks United Kingdom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Hancocks United Kingdom has purchased the following applications: Route101 Cloud Contact Centre for Call Center in 2024, jsDelivr CDN for Content Delivery Network in 2024, WordPress for Web Content Management in 2013 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Hancocks United Kingdom is running and its propensity to invest more and deepen its relationship with Route101 , jsDelivr , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Hancocks United Kingdom revenues, which have grown to $134.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hancocks United Kingdom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Hancocks United Kingdom Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Route101 Legacy Route101 Cloud Contact Centre Call Center CRM Route 101 2024 2024 In 2024, Hancocks United Kingdom implemented Route101 Cloud Contact Centre, deploying a Call Center application to optimize customer service operations. Route 101 acted as the implementation partner to reengineer the Zendesk-based contact centre and deliver a cloud-first agent environment. The engagement delivered a custom Zendesk app and an API integration between Zendesk CRM and Hancocks ERP, enabling agents to view orders and resolve queries from a single interface. Implemented capabilities included a unified agent desktop, API-driven order lookup, ticket context enrichment from CRM data, and workflow automation to reduce manual reconciliation tasks. Operational coverage focused on retail and customer service teams within Hancocks United Kingdom, consolidating inquiry handling into the Route101 Cloud Contact Centre for frontline agents. Governance and process changes emphasized standardized agent workflows and routing rules, with rollout coordination between Route 101 and Hancocks service operations. The deployment produced faster response times, dramatically reduced first reply times, reduced manual processes, and improved agent productivity.
Customer Analytics CRM 2025 2025
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
jsDelivr Legacy jsDelivr CDN Content Delivery Network IaaS n/a 2024 2024
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Automattic Legacy WordPress Web Content Management Content Management n/a 2013 2013
IT Decision Makers and Key Stakeholders at Hancocks United Kingdom
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Hancocks United Kingdom Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Hancocks United Kingdom Technographics

Hancocks United Kingdom is a Distribution organization based in United Kingdom, with around 453 employees and annual revenues of $134.0 million.

Hancocks United Kingdom operates a diverse technology stack with applications such as Route101 Cloud Contact Centre, jsDelivr CDN and WordPress, covering areas like Call Center, Content Delivery Network and Web Content Management.

Hancocks United Kingdom has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Route101, jsDelivr and Automattic.

Hancocks United Kingdom recently adopted applications including Route101 Customer Analytics in 2025, Route101 Cloud Contact Centre in 2024 and jsDelivr CDN in 2024, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Hancocks United Kingdom’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Hancocks United Kingdom’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Hancocks United Kingdom technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.