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Harvey Norman Commercial Division
Location
15-21 Atkinson Rd,
Taren Point, 2229, NSW,
Australia
Website
https://www.harveynormancommercial.com.au/
Phone
61 2 9710 4155
Artw industry
Retail
Employee
Revenue

Harvey Norman Commercial Division Technographics

Harvey Norman Commercial Division Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Harvey Norman Commercial Division and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Harvey Norman Commercial Division employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Harvey Norman Commercial Division has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2019, LiveChat for Chatbots and Conversational AI in 2018, Adobe Commerce (ex Magento) for eCommerce in 2013 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Harvey Norman Commercial Division is running and its propensity to invest more and deepen its relationship with Microsoft , LiveChat, Inc. , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Harvey Norman Commercial Division revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Harvey Norman Commercial Division intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Harvey Norman Commercial Division Tech Stack and Enterprise Applications

Harvey Norman Commercial Division ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Dynamics GP ERP Financial ERP n/a 2019 2019
In 2019 Harvey Norman Commercial Division implemented Microsoft Dynamics GP as its ERP Financial core, establishing Microsoft Dynamics GP for corporate finance and commercial operations across the Commercial Division in Australia. The 2019 deployment positioned Microsoft Dynamics GP to manage primary financial functions and serve as the authoritative financial ledger for the division. Configuration emphasized standard ERP Financial capabilities, including general ledger configuration, accounts payable and accounts receivable workflows, cash management and bank reconciliation, fixed asset tracking, and financial reporting and period close processes. The implementation included automated posting and batch processing patterns typical for ERP Financial systems, with role based access control and configuration to support multi entity accounting for retail commercial units. Operational integration was a focal point, with Microsoft Dynamics GP operating alongside Microsoft Dynamics 365 CRM, Paperless WMS, IFS SmartFreight, Bartender 2019, ServiceM8, and in house developed .Net applications. These integrations supported transactional master data synchronization, order to cash and procure to pay reconciliation, label printing workflows via Bartender 2019, and freight and dispatch orchestration with IFS SmartFreight, while Level 1 and 2 application support was provided across Great Plains 10 GP, Microsoft Dynamics 365 CRM, Paperless WMS, IFS SmartFreight, Bartender 2019, ServiceM8, and the in house .Net applications. Governance and operational support centered on an application support model providing Level 1 and Level 2 coverage, change control for configuration and release updates, and centralized incident handling to maintain financial controls. The implementation linked Microsoft Dynamics GP, ERP Financial, and core business functions including finance, supply chain accounting, and commercial operations to create a managed operational environment for transactional and financial processes.
Harvey Norman Commercial Division AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
LiveChat, Inc. Legacy LiveChat Chatbots and Conversational AI AI-Powered Application n/a 2018 2018
In 2018, Harvey Norman Commercial Division implemented LiveChat as a customer engagement channel on its commercial website. The deployment uses LiveChat within the Chatbots and Conversational AI category to provide real time web chat capabilities to visitors of harveynormancommercial.com.au. LiveChat was configured to expose an embedded chat widget and an agent console to support synchronous conversational sessions, aligning with Chatbots and Conversational AI terminology such as live messaging, canned responses, chat transcripts, and visitor monitoring. The application name LiveChat is the primary instrument for handling inbound commercial enquiries and facilitating direct interaction between customers and internal teams. Operational scope is focused on the Commercial Division web presence, supporting sales and customer service workflows where agents handle enquiries, quotes, and order related support through the embedded LiveChat interface. Governance reflects site level ownership with administrative configuration applied to the Harvey Norman Commercial Division web properties and agent access controls provisioned for customer facing teams. Training and script standardization for agents and administrators is consistent with typical Chatbots and Conversational AI rollouts and aligns with the implementation observed on the website.
Harvey Norman Commercial Division eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Adobe Systems Legacy Adobe Commerce (ex Magento) eCommerce eCommerce n/a 2013 2013
In 2013, Harvey Norman Commercial Division implemented Adobe Commerce (ex Magento) as its primary eCommerce platform on the harveynormancommercial.com.au website. The deployment established a web storefront and commerce layer to support the Commercial Division's online catalog and order capture workflows, positioning Adobe Commerce (ex Magento) as the transactional backbone for the division. The implementation is explicitly tied to the eCommerce channel for the Commercial Division rather than a corporate retail brand storefront. Configuration emphasized core eCommerce modules including catalog management, product data models, pricing and promotions, shopping cart and checkout orchestration, customer account management, and order management capabilities. The Adobe Commerce (ex Magento) deployment used configurable product types, storefront theming, and the platform's extensibility to align catalog structures and merchandising workflows with the Commercial Division's product assortment. These functional modules support category management, promotional pricing execution, and online order capture. Operational coverage centers on the Commercial Division's online sales function, supporting merchandising, online sales operations, and customer service processes through the website. The platform provides the commerce transaction layer and customer record functionality typical of an eCommerce implementation, serving as the primary digital sales touchpoint for the division. Platform responsibilities are focused on catalog publishing, checkout orchestration, and order lifecycle tracking within the Commercial Division's web channel. Governance and operational ownership were structured around commerce and merchandising teams, with catalog governance, pricing change processes, and ongoing site administration embedded in web operations. Routine content management and platform maintenance tasks support catalogue accuracy and transaction continuity, with change control applied to merchandising and promotional updates through the Adobe Commerce (ex Magento) administrative interface.
Harvey Norman Commercial Division PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2017 2017
Harvey Norman Commercial Division IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2013 2013

IT Decision Makers and Key Stakeholders at Harvey Norman Commercial Division

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Apps Being Evaluated by Harvey Norman Commercial Division Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Harvey Norman Commercial Division IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Harvey Norman Commercial Division digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Harvey Norman Commercial Division Technographics
Harvey Norman Commercial Division is a Retail organization based in Australia, with around 250 employees and annual revenues of $30.0 million.
Harvey Norman Commercial Division operates a diverse technology stack with applications such as Microsoft Dynamics GP, LiveChat and Adobe Commerce (ex Magento), covering areas like ERP Financial, Chatbots and Conversational AI and eCommerce.
Harvey Norman Commercial Division has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, LiveChat, Inc. and Adobe Systems.
Harvey Norman Commercial Division recently adopted applications including Microsoft Dynamics GP in 2019, LiveChat in 2018 and Pathwire Mailgun in 2017, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Harvey Norman Commercial Division’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Harvey Norman Commercial Division’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Harvey Norman Commercial Division technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.