Hays Australia
Chifley Tower, Level 13/2 Chifley Square,
Sydney, 2000, NSW,
Australia
Sydney, 2000, NSW,
Australia
61 2 8226-9600
Professional Services
Hays Australia Technographics
Hays Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hays Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1100 Hays Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hays Australia has purchased the following applications: JobAdder ATS for Applicant Tracking System in 2017, Zendesk Chat for Chatbots and Conversational AI in 2020, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hays Australia is running and its propensity to invest more and deepen its relationship with JobAdder , Whatfix , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hays Australia revenues, which have grown to $1.49 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hays Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hays Australia Tech Stack and Enterprise Applications
Hays Australia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| JobAdder | Legacy | JobAdder ATS | Applicant Tracking System | HCM | n/a | 2017 | 2017 |
In 2017, Hays Australia implemented JobAdder ATS. JobAdder ATS is used on Hays Australia website as their Applicant Tracking System to manage job postings and candidate intake for recruitment activities. The deployment supports recruitment and talent acquisition workflows for Hays Australia human resources and recruitment teams.
Configuration emphasizes career site integration, job posting orchestration, resume parsing, applicant tracking, interview scheduling, and candidate status workflows, reflecting standard Applicant Tracking System functional modules. The implementation is web-facing through the Hays Australia website, providing a direct application channel and a centralized applicant database for recruiters. Operational coverage includes HR and recruitment functions across Australia, with governance focused on hiring workflows and recruitment process orchestration embedded into job posting and candidate screening procedures.
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Digital Adoption | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2019 | 2019 |
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Hays Australia AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 Hays Australia deployed Zendesk Chat on its public website, establishing a web‑first conversational layer for candidate and client inquiries. The implementation uses Zendesk Chat as the primary application in the Chatbots and Conversational AI category to handle real time web conversations and session continuity on hays.com.au.
The deployment centered on embedding the Zendesk Chat widget into site pages and configuring standard conversational capabilities, including live chat routing, automated triggers and proactive messaging, canned responses, and chat transcript capture. Zendesk Chat was configured to support agent handoff for human intervention and to log session metadata for later review, aligning with typical Chatbots and Conversational AI workflows.
Operational ownership was set with web support and recruitment service teams responsible for chat handling, agent availability, and message routing rules, while content and canned response governance was managed to ensure consistent candidate and client messaging. The implementation scope was explicitly the Hays Australia website, with Zendesk Chat providing the conversational interface for customer facing and recruitment support functions.
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Hays Australia Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Docusign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, Hays Australia deployed DocuSign eSignature as a Digital Signing solution on their website. The implementation provides embedded signing flows and signature capture for recruitment and client contracting activities, enabling online execution of candidate offers and client agreements. Hays Australia implemented DocuSign eSignature as the Digital Signing application supporting recruitment and commercial contracting business functions.
The configuration leveraged standard DocuSign eSignature capabilities such as envelope routing, signer authentication, audit trails, document status tracking, and reusable templates to orchestrate document lifecycles from the website. Integration work focused on embedding signing sessions into web pages and mapping template fields to recruitment and sales document types, with governance controls for access, audit logging, and records retention. DocuSign eSignature is positioned as the primary Digital Signing tool for web initiated signature transactions across Hays Australia online workflows.
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Web Content Management | Content Management |
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2020 | 2020 |
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Hays Australia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2020 | 2020 |
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Hays Australia ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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Hays Australia PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Hays Australia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Hays Australia CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Hays Australia
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Temporary Payroll, A&NZ | Director | Finance | |
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Head of HR & Internal Recruitment | Director | HR | |
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Business Director at Hays HR | Recruiting Experts in Human Resources - HR Recruitment | Director | HR | |
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Senior Manager Recruitment | Manager | HR | |
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SA State Director - Technology | Director | IT | |
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Apps Being Evaluated by Hays Australia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hays Australia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hays Australia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Hays Australia Technographics
Hays Australia is a Professional Services organization based in Australia,
with around 1100 employees and annual revenues of $1.49 billion.
Hays Australia operates a diverse technology stack with applications such as
JobAdder ATS, Zendesk Chat and DocuSign eSignature,
covering areas like Applicant Tracking System, Chatbots and Conversational AI and Digital Signing.
Hays Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as JobAdder, Zendesk and Docusign.
Hays Australia recently adopted applications including
DocuSign eSignature in 2021, Freshservice in 2021 and Zendesk Chat in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hays Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hays Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hays Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.