HealthNow New York, a Higmark Company
257 West Genesee St,
Buffalo, 14202, NY,
United States
Buffalo, 14202, NY,
United States
1 716-887-6900
Insurance
HealthNow New York, a Higmark Company Technographics
HealthNow New York, a Higmark Company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by HealthNow New York, a Higmark Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2200 HealthNow New York, a Higmark Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that HealthNow New York, a Higmark Company has purchased the following applications: Oracle Peoplesoft Expenses for Expense Management in 2014, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2021, Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) for Analytics and BI in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems HealthNow New York, a Higmark Company is running and its propensity to invest more and deepen its relationship with Oracle , LivePerson , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing HealthNow New York, a Higmark Company revenues, which have grown to $2.90 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HealthNow New York, a Higmark Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HealthNow New York, a Higmark Company Tech Stack and Enterprise Applications
HealthNow New York, a Higmark Company ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Peoplesoft Expenses | Expense Management | ERP | n/a | 2014 | 2014 |
In 2014, HealthNow New York, a Higmark Company implemented Oracle Peoplesoft Expenses for Expense Management. The implementation established a centralized intake and prioritization process for IT work from assigned functional areas, with IT staff reviewing status and determining priority in coordination with business area stakeholders.
The deployment leveraged Oracle Peoplesoft Expenses alongside a broad PeopleSoft footprint, with PeopleSoft Financial releases 7.5, 8.0, 8.8, 9.0, 9.1 and 9.2 and PeopleSoft Enterprise Management releases 8.8 and 9.0 referenced as the supported platform baseline. Functional modules explicitly included Travel and Expenses, Accounts Payable, General Ledger, Purchasing, Receiving, Inventory, Asset Management and Banking/Treasury, with PeopleSoft Security providing role and access control.
Operational integration emphasized authentication and directory services via LDAP and the in‑platform PeopleSoft Security model, and functional linkage between Oracle Peoplesoft Expenses and core financial modules for expense posting, AP reconciliation and general ledger impact. IT maintained responsibility for creating and distributing detailed requirements to Developers and assisting in development when necessary, while managing business requirements according to departmental standards and policies.
Governance and workflow practices were formalized to maintain high visibility across assigned business areas, facilitate the conversion of business needs into actionable processes and systems, and to support facilitation of team and client meetings. Communication with clients was structured to identify needs, evaluate alternative business solutions and ensure requirements traceability throughout the Expense Management implementation.
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HealthNow New York, a Higmark Company AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, HealthNow New York implemented LivePerson Conversational Cloud on its public website to provide automated member engagement and real time messaging. The deployment leverages Chatbots and Conversational AI to support customer service and member experience functions across the digital front door.
The LivePerson Conversational Cloud implementation focuses on conversational agents with intent classification, scripted conversational flows for common member tasks, session based routing, human handoff workflows, and embedded analytics for engagement monitoring. Configuration includes escalation paths to live agents and conversational governance controls for message templates and compliance aligned to insurance communications.
Operational coverage is the website channel where chats are routed to member service teams and orchestrated with existing contact center workflows and agent processes. Rollout governance emphasized staged web deployment and centralized content management to maintain consistency in member interactions and operational handling of conversational sessions.
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HealthNow New York, a Higmark Company Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) | Analytics and BI | Analytics and BI | n/a | 2011 | 2018 |
In 2011, HealthNow New York, a Higmark Company implemented Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) to centralize reporting and analytical workloads. The Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) implementation supported Analytics and BI use cases tied to claims adjudication, claim processing and provider management across the insurer's operations.
The deployment combined SQL Server as the relational store with SSIS for ETL pipeline orchestration, SSAS for analytical model and cube construction, and SSRS for operational and regulatory reporting. Informatica was used in parallel for additional ETL mappings and validation, and Business Objects continued to serve as a supplemental BI reporting channel while SharePoint was used for documentation and version control of design artifacts.
Functional coverage included report development and report testing, cube modeling for analytic consumption, ETL development and data validation, and batch processing verification for EDI workflows. Specific testing and functional workstreams addressed HIPAA 4010 to 5010 and 837 transaction validation, 834 enrollment and benefits processing, forward and backward ICD 9 to ICD 10 mapping using GEM, Networx pricer testing for procedure pricing, and FACETS and Guidewire Policy Center related ETL testing to validate subscriber, member, provider, policy and utilization management data flows.
Governance and delivery followed Agile SDLC practices, with Rally used for iteration planning and Quality Center used to author test cases, maintain traceability matrices, and manage defect triage. Test strategy artifacts covered manual and automated testing, including system, integration, regression and user acceptance testing, with Selenium used for automated execution and extensive SQL based data integrity checks after ETL. The Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) stack was positioned to deliver consolidated Analytics and BI visibility into claims, enrollment and provider operations.
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HealthNow New York, a Higmark Company Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2021 | 2021 |
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HealthNow New York, a Higmark Company CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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HealthNow New York, a Higmark Company IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at HealthNow New York, a Higmark Company
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Manager of Data Governance HealthNow New York, Blue Cross Blue Shield affiliate. | Manager | IT | |
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Director, Information and Analytical Advancement | Director | IT | |
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Manager, Financial Reporting | Manager | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Director, Corporate Controller | Director | Finance | |
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Director Performance Management & Controller - Operations & IT | Director | Finance | |
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Director of Financial Planning and Analysis | Director | Finance | |
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Manager, Accounting Finance | Manager | Finance | |
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Finance Manager | Manager | Finance | |
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Director, Health Information Technology | Director | IT | |
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SVP, Chief Human Resources Officer | CXO | HR | |
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Manager- Expense | Manager | Finance | |
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Manager, Enterprise Systems | Manager | IT | |
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Data Analyst | Non Manager | IT | |
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SVP Operations | VP | Operations | |
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Senior Director of Operations | Director | Operations | |
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Senior Data Analyst | Non Manager | IT | |
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Apps Being Evaluated by HealthNow New York, a Higmark Company Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from HealthNow New York, a Higmark Company IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the HealthNow New York, a Higmark Company digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD HealthNow New York, a Higmark Company Technographics
HealthNow New York, a Higmark Company is a Insurance organization based in United States,
with around 2200 employees and annual revenues of $2.90 billion.
HealthNow New York, a Higmark Company operates a diverse technology stack with applications such as
Oracle Peoplesoft Expenses, LivePerson Conversational Cloud and Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting),
covering areas like Expense Management, Chatbots and Conversational AI and Analytics and BI.
HealthNow New York, a Higmark Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, LivePerson and Microsoft.
HealthNow New York, a Higmark Company recently adopted applications including
LivePerson Conversational Cloud in 2021, Adobe Experience Manager in 2021 and Zipari CX Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of HealthNow New York, a Higmark Company’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates HealthNow New York, a Higmark Company’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete HealthNow New York, a Higmark Company technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.