Heartland Payment Systems
3932 S Blvd,
Edmond, 73013, OK,
United States
Edmond, 73013, OK,
United States
1 140-546-6479
Banking and Financial Services
Heartland Payment Systems Technographics
Heartland Payment Systems Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Heartland Payment Systems and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3700 Heartland Payment Systems employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Heartland Payment Systems has purchased the following applications: SAP Concur Expense for Expense Management in 2013, Workday Recruiting for Recruiting, Applicant Tracking System in 2014, Drift AI Chatbot for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Heartland Payment Systems is running and its propensity to invest more and deepen its relationship with SAP , Workday , Drift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Heartland Payment Systems revenues, which have grown to $2.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Heartland Payment Systems intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Heartland Payment Systems Tech Stack and Enterprise Applications
Heartland Payment Systems ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP | n/a | 2013 | 2013 |
In 2013, Heartland Payment Systems implemented SAP Concur Expense for Expense Management. The implementation established SAP Concur Expense as the companywide expense processing platform, supporting corporate finance, travel expense workflows, and accounts payable interfacing across Heartland Payment Systems in the United States.
The deployment focused on core Expense Management capabilities, including automated expense capture, configurable approval workflows, policy enforcement, electronic receipt handling, and audit controls. SAP Concur Expense was configured to standardize expense types, approval routing rules, and exception handling to align with corporate expense policy and financial close cycles.
Reporting and analytics were a deliberate part of the roll out, with finance teams developing custom and ad hoc reports and analyses using Tagetik, Excel, SQL extracts, Jet Reports, and Cognos via Concur. Expense transaction feeds were prepared for reconciliation and reporting, and data extracts were used to support general ledger and accounts payable workflows and management reporting.
Governance centered on centralized policy configuration, role based approval workflows, and a cadence for report development and change control. The program included iterative report delivery using the cited reporting tools to meet finance and audit requirements, and processes were restructured to route expense approvals and exceptions through SAP Concur Expense rather than disparate manual channels.
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Heartland Payment Systems HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Recruiting | Recruiting, Applicant Tracking System | HCM | n/a | 2014 | 2014 |
In 2014, Heartland Payment Systems implemented Workday Recruiting as its applicant tracking system. Workday Recruiting is deployed as the primary Recruiting,Applicant Tracking System on Heartland’s public careers portal and serves as the front end for posting roles and capturing candidate applications.
The implementation centers on standard applicant tracking capabilities including job requisition creation, job posting to the careers site, candidate profile capture, and candidate lifecycle workflows such as screening and interview coordination. Workday Recruiting is used to manage requisition approvals, candidate status transitions, and talent pipeline visibility, reflecting typical Recruiting,Applicant Tracking System functional modules.
Operationally the deployment is scoped to Heartland’s corporate recruiting function and the external careers site, providing a centralized careers experience for applicants and a unified tracking workflow for HR and hiring managers. Governance emphasis is on standardized requisition and candidate workflow processes to support consistent hiring practices, with the Workday Recruiting application serving as the canonical source for applicant data on the public careers site.
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Heartland Payment Systems AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Heartland Payment Systems deployed Drift AI Chatbot on its public website. The Drift AI Chatbot implementation is a Chatbots and Conversational AI deployment to support customer-facing digital engagement and inbound lead capture during online interactions. The implementation uses a web-embedded conversational widget to present automated responses, qualify visitors, and surface contextual information to human teams. Heartland Payment Systems leveraged Drift AI Chatbot to instrument initial qualification flows and to escalate qualified sessions to sales or support personnel.
Configuration focused on conversational playbooks, lead capture forms, message sequencing, and routing rules, with governance assigned to digital channels, customer support, and sales operations. The solution was provisioned as a SaaS conversational layer integrated into the site, with ongoing tuning of conversational scripts and handoff triggers to live agents. Operational scope centers on the corporate website as the primary engagement surface, aligning chat workflows to existing sales and support processes.
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Heartland Payment Systems Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2019 | 2019 |
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Heartland Payment Systems Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2016 | 2016 |
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Heartland Payment Systems CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2024 | 2024 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Engagement | CRM |
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2019 | 2019 |
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Heartland Payment Systems Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2016 | 2016 |
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Supplier Relationship Management | Procurement |
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2016 | 2016 |
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Heartland Payment Systems TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Heartland Payment Systems IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Heartland Payment Systems CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Heartland Payment Systems
| First Name | Last Name | Title | Function | Department | Phone | |
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SR Director IT | Director | IT | |
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Director of Finance - Hospitality Group | Director | Finance | |
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Senior Director, Enterprise Architecture | Director | IT | |
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VP Business Operations, Payroll | VP | HR | |
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Director, Business Support | Director | Finance | |
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President , US Payments and Payroll | CXO | Finance | |
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Director of Financial Planning and Systems | Director | IT | |
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Senior Director Finance | Director | Finance | |
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Senior Manager Financial Planning Analysis | Manager | Finance | |
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Director, Application Compliance | Director | IT | |
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Vice President Finance | VP | Finance | |
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VP of Payroll Technology | VP | HR | |
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Vice President - Human Resources | VP | HR | |
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Manager, Production and Procurement | Manager | Procurement | |
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Senior Executive Vice President and Chief Information Officer | CXO | IT | |
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President | CXO | Finance | |
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CFO | CXO | Finance | |
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Director Talent Acquisition | Director | HR | |
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Director, Human Resources | Director | HR | |
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Corporate Recruiting Team Lead | Manager | HR | |
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HR Business Partner | Manager | HR | |
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Apps Being Evaluated by Heartland Payment Systems Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Heartland Payment Systems IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Heartland Payment Systems digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Heartland Payment Systems Technographics
Heartland Payment Systems is a Banking and Financial Services organization based in United States,
with around 3700 employees and annual revenues of $2.50 billion.
Heartland Payment Systems operates a diverse technology stack with applications such as
SAP Concur Expense, Workday Recruiting and Drift AI Chatbot,
covering areas like Expense Management, Recruiting, Applicant Tracking System and Chatbots and Conversational AI.
Heartland Payment Systems has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Workday and Drift.
Heartland Payment Systems recently adopted applications including
6sense Account Engagement Platform in 2024, Amazon EC2 in 2022 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Heartland Payment Systems’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Heartland Payment Systems’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Heartland Payment Systems technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.