Heinen's Grocery Store
4540 Richmond Road,
Warrensville Heights, 44128, OH,
United States
Warrensville Heights, 44128, OH,
United States
1 216-475-2300
Retail
Heinen's Grocery Store Technographics
Heinen's Grocery Store Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Heinen's Grocery Store and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 Heinen's Grocery Store employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Heinen's Grocery Store has purchased the following applications: PlanSource Benefits for Benefits Administration in 2018, Aptean JustFood ERP for Food and Beverage ERP in 2022, My Live Chat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Heinen's Grocery Store is running and its propensity to invest more and deepen its relationship with PlanSource , Mitratech , Axonify or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Heinen's Grocery Store revenues, which have grown to $1.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Heinen's Grocery Store intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Heinen's Grocery Store Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PlanSource | Legacy | PlanSource Benefits | Benefits Administration | HCM | n/a | 2018 | 2018 |
In 2018, Heinen's Grocery Store implemented PlanSource Benefits, deploying a cloud based Benefits Administration solution to transition from manual, paper based enrollment workflows to an online automated platform. The implementation targeted a 4,000 plus employee population that includes field retail, warehouse, administrative and managerial roles across Heinen's Cleveland, Ohio operations.
PlanSource Benefits was configured for digital enrollment via web and mobile, life event processing, plan configuration for health and ancillary products, automated reminders and real time enrollment reporting. The deployment leveraged PlanSource Benefits reporting and data capabilities to produce audit ready benefits reports used for carrier invoice verification and enrollment reconciliation.
Operational integrations included streamlined data integration with insurance carriers to feed enrollment data and support invoice reconciliation, reducing manual entry into carrier websites. The rollout prioritized mobile friendly enrollment flows to reach employees without corporate email or desktop access, and centralized administrative workflows for the HR benefits team.
Governance and rollout used the PlanSource Advantage Program in coordination with USI to design diverse benefits plans and apply credits toward the benefits platform, enabling HR to embed employer guidelines directly within the system. Outcomes reported in the case study include 2.3x faster processing time for life events, higher plan participation supported by real time enrollment reports and reminders, 100 percent digital enrollment via online or mobile channels, and increased reporting efficiency through streamlined data integration.
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Interview Scheduling | HCM |
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2020 | 2020 |
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Learning and Development | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2022 | 2022 |
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Recruiting Chatbot | HCM |
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2021 | 2021 |
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Recruiting | HCM |
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2014 | 2014 |
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Recruiting | HCM |
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2022 | 2022 |
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Talent Assessment | HCM |
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2021 | 2021 |
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Time and Attendance | HCM |
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2015 | 2015 |
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Workforce Management | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2016 | 2016 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Aptean | Legacy | Aptean JustFood ERP | Food and Beverage ERP | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Heinen's Grocery Store implemented Aptean JustFood ERP as its Food and Beverage ERP to centralize plant-level cost accounting and production inventory control across its operations. The deployment targeted the companys manufacturing plant, two distribution warehouses and the corporate finance office in Warrensville Heights, Ohio, aligning the Aptean JustFood ERP implementation with plant costing and inventory workflows.
Aptean JustFood ERP was configured to support standard and actual costing, bill of materials maintenance, work in process and finished goods tracking, production data entry reconciliation, yield and cost variance reporting, physical inventory procedures, vendor credit tracking and operations labor and overhead budgeting. The Cost Accountant role is a primary operational user of Aptean JustFood ERP, performing daily system transactions, setting up new plant cost structures, developing variance reporting inside the system and owning BOM governance for repeatable manufacturing costing.
Integrations and governance were scoped to link manufacturing systems to corporate accounting, the MFG systems team building integrations with the corporate accounting team for month end manufacturing accounting processes. Process controls were strengthened through formal review routines between Production Leads and cost accounting, standardized production data entry reconciliation, and a repeatable BOM maintenance process that feeds reporting for inventory, production and capital budgeting activities.
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Point Of Sale | ERP Services and Operations |
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2018 | 2018 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| My Live Chat | Legacy | My Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Heinen's Grocery Store deployed My Live Chat on its public website, embedding a web chat widget to manage incoming customer inquiries. The implementation uses My Live Chat as part of its Chatbots and Conversational AI layer, delivering real time messaging, scripted conversational flows, automated responses and agent handoff to support online customer service and e commerce interactions. The technical footprint centers on a browser based widget provisioned through site code and a centralized administration console for conversation routing, configuration and session logging.
Operational scope focused on online customer service teams and digital support workflows across the Heinen's web channel, with configuration of conversation templates, escalation rules and monitoring to align chat handling with existing contact center practices. Governance emphasized operational ownership by customer service and web operations, and iterative tuning of scripted responses and routing rules to refine live agent escalation. The deployment relied on My Live Chat administration capabilities for orchestration and operational instrumentation rather than on named third party integrations.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2019 | 2019 |
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Content Management | Content Management |
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2023 | 2023 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Allocation and Replenishment | SCM |
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2020 | 2020 |
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Inventory Management | SCM |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Heinen's Grocery Store
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Heinen's Grocery Store Executives
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FAQ - APPS RUN THE WORLD Heinen's Grocery Store Technographics
Heinen's Grocery Store is a Retail organization based in United States,
with around 4000 employees and annual revenues of $1.50 billion.
Heinen's Grocery Store operates a diverse technology stack with applications such as
PlanSource Benefits, Aptean JustFood ERP and My Live Chat,
covering areas like Benefits Administration, Food and Beverage ERP and Chatbots and Conversational AI.
Heinen's Grocery Store has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PlanSource, Aptean and My Live Chat.
Heinen's Grocery Store recently adopted applications including
Hyland OnBase in 2023, ADP Workforce Now Payroll in 2022 and ADP Workforce Now Recruitment in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Heinen's Grocery Store’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Heinen's Grocery Store’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Heinen's Grocery Store technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.