Hillstone Restaurant Group
2650 East Camelback Road,
Phoenix, 85016, AZ,
United States
Phoenix, 85016, AZ,
United States
1 602-957-9700
Leisure and Hospitality
Hillstone Restaurant Group Technographics
Hillstone Restaurant Group Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hillstone Restaurant Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4500 Hillstone Restaurant Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hillstone Restaurant Group has purchased the following applications: Vista HRMS for Core HR in 2018, Microsoft 365 for Collaboration in 2015, FreshDesk Customer Support for Customer Support in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hillstone Restaurant Group is running and its propensity to invest more and deepen its relationship with Vista HR Software , Equifax , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hillstone Restaurant Group revenues, which have grown to $1.12 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hillstone Restaurant Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hillstone Restaurant Group Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vista HR Software | Legacy | Vista HRMS | Core HR | HCM | n/a | 2018 | 2018 |
In 2018 Hillstone Restaurant Group implemented Vista HRMS to manage Core HR across its store operations and HR processes. The deployment targeted store-level human resources activities related to scheduling, hiring, onboarding, and employee record maintenance while aligning to the company operating in the leisure and hospitality sector.
Vista HRMS was configured to support onboarding workflows, I-9 verification and immigration processing, maintenance of employee records, non-exempt scheduling, hiring and separation workflows, and delivery of learning and development content. The platform hosted learning rollout and training management modules that were used to develop and launch classes across several stores, and it was used to monitor payroll for errors and accuracy as part of operational HR routines.
The implementation included an explicit integration with Equifax Compliance Center for I-9 and compliance verification, providing a vendor-verified compliance check within the Vista HRMS onboarding flow. Operational coverage emphasized store-level HR teams and assistant management users who managed cohorts of non-exempt employees, and the system supported HR activities within a company employing approximately 4,500 people in the United States.
Governance centered on standardized onboarding, I-9 verification, regular audits, and record compliance procedures administered through Vista HRMS. The system supported recruiting, benefits communication, and employee relations workflows, and it enabled documented outcomes such as improving team knowledge through formal training rollouts and creating service systems intended to lower labor costs and improve operational efficiency.
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HR Compliance | HCM |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Hillstone Restaurant Group adopted Microsoft 365 to support enterprise collaboration and content delivery across its corporate and site operations. The implementation is publicly referenced on the Hillstone website, indicating Microsoft 365 is part of the company technology footprint for collaboration and productivity.
Microsoft 365 is used as a Collaboration platform, providing cloud-hosted productivity applications, email, intranet and content management capabilities typical of the Collaboration category. The configuration likely emphasizes centralized user access, browser and mobile access patterns, and document collaboration workflows to serve distributed restaurant teams and corporate staff.
Operational coverage aligns with corporate communications, document collaboration, and site coordination functions across the restaurant group, supporting both back office and frontline operational needs. Governance for a Microsoft 365 deployment of this type typically includes tenant administration, identity and access controls, and content governance to manage permissions and publishing across corporate and site-level stakeholders.
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Collaboration | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, Hillstone Restaurant Group implemented FreshDesk Customer Support on their website to centralize guest-facing service requests and web ticket intake. FreshDesk Customer Support functions as the primary Customer Support application for handling inquiries originating from the corporate site, creating a single channel for web-submitted customer interactions and requests related to reservations and guest experience.
Functional capabilities deployed align with standard Customer Support workflows, including web ticketing, knowledge base driven self-service, automated ticket assignment, and workflow orchestration to manage case lifecycles. Governance and operational design emphasize role-based agent access, defined escalation paths, standardized response templates, and centralized ticket routing to support guest relations and customer service teams through the website channel, with oversight from corporate support leadership.
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Hillstone Restaurant Group
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Apps Being Evaluated by Hillstone Restaurant Group Executives
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FAQ - APPS RUN THE WORLD Hillstone Restaurant Group Technographics
Hillstone Restaurant Group is a Leisure and Hospitality organization based in United States,
with around 4500 employees and annual revenues of $1.12 billion.
Hillstone Restaurant Group operates a diverse technology stack with applications such as
Vista HRMS, Microsoft 365 and FreshDesk Customer Support,
covering areas like Core HR, Collaboration and Customer Support.
Hillstone Restaurant Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Vista HR Software, Microsoft and Freshworks.
Hillstone Restaurant Group recently adopted applications including
FreshDesk Customer Support in 2021, Atlassian Jira Service Desk in 2021 and Amazon EC2 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hillstone Restaurant Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hillstone Restaurant Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hillstone Restaurant Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.