Hiscox
22 Bishopsgate,
London, EC2N 4BQ,
United Kingdom
London, EC2N 4BQ,
United Kingdom
44 20 7448-6000
Insurance
Hiscox Technographics
Hiscox Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hiscox and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Hiscox employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hiscox has purchased the following applications: Workday Absence Management for Absence and Leave Management in 2016, Sapiens CoreSuite for Property & Casualty for Insurance ERP in 2016, Tableau for Analytics and BI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hiscox is running and its propensity to invest more and deepen its relationship with Workday , Calabrio , Sapiens International or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hiscox revenues, which have grown to $3.93 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hiscox intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hiscox Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2016 | 2016 |
In 2016 Hiscox implemented Workday Absence Management alongside Workday HCM to centrally govern employee time off and leave policies for its approximately 3,000 employees in the United Kingdom. Workday Absence Management was deployed as the core Absence and Leave Management application within Hiscox HR, establishing a single system of record for leave entitlements and absence tracking.
The implementation configured standard absence management capabilities common to the Absence and Leave Management category, including configurable absence types and entitlements, accrual rules, automated request and approval workflows, manager self-service for approvals, and absence reporting for HR. Workday Absence Management was explicitly configured in the context of the broader Workday HCM deployment, with the Hcm and Absence Functional Lead accountable for functional design and configuration during the Jun 2015 to May 2017 implementation window.
Operational coverage focused on HR and people operations processes, with the application consuming employee master data from Workday HCM and enforcing role based approval flows and audit trails. Governance changes led by the Hcm and Absence Functional Lead included formalized policy configuration in the application, defined approval routing, and staged rollout and handover to HR operational teams. This narrative captures Hiscox Workday Absence Management Absence and Leave Management as an integrated HR application implemented and governed within the companys HR function.
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Core HR | HCM |
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2016 | 2016 |
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Workforce Management | HCM |
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2016 | 2016 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sapiens International | Legacy | Sapiens CoreSuite for Property & Casualty | Insurance ERP | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 Hiscox implemented Sapiens CoreSuite for Property & Casualty as its Insurance ERP to support a strategic partnership product and support core policy administration. The initiative was delivered from a small agile program team including business analysts, a scrum master, product owners and project managers, operating under timeboxed sprints to meet a commercially driven deadline for a co-branded high net worth home insurance launch with a major bank partner.
The Sapiens CoreSuite for Property & Casualty deployment focused on policy configuration and product lifecycle capabilities, document composition for co-branded customer communications, payment and collections workflows including bulk direct debit transfers, and data migration using ETL processes to onboard partner portfolios. Operational activities also encompassed printing setup, recruitment of servicing desks and role-based training to align underwriting and customer operations with the new platform.
Technical integration work extended the Sapiens platform into digital and partner channels, delivering a Backbase driven web and mobile customer journey and publishing APIs for internal and external third parties. API tooling and runtime choices cited in the program included Apigee, Apache Camel and Amazon Web Services, with APIs implemented on top of the Sapiens core to enable partner connectivity and third party orchestration.
Governance combined agile delivery practices with compliance and change management, the business analyst practice capturing regulatory requirements related to IDD and GDPR and participating in Brexit impact planning. The program completed within time and budget, and it established first‑time API publishing capabilities for Hiscox on top of Sapiens CoreSuite for Property & Casualty, enabling ongoing partner integrations and channel expansion.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tableau Software | Legacy | Tableau | Analytics and BI | Analytics and BI | n/a | 2017 | 2017 |
In 2017, Hiscox deployed Tableau as its Visual Analytics platform within its Analytics and BI footprint to enable users to quickly analyse data and surface trends. Tableau is used to create interactive dashboards and stories that can be consumed on computer, tablet, or mobile devices, providing a consistent authoring and consumption experience across form factors.
Implementation emphasized self service visual analytics with interactive dashboarding, narrative stories, centralized publishing, and ad hoc exploration, reflecting standard Analytics and BI capabilities for combining disparate data and surfacing insights. The Tableau deployment supported separation of authoring and consumption, with published workbooks and dashboards organized for cross functional visibility and role oriented access to content.
Operational adoption was supported by a recurring enablement program, including fortnightly enablement webinars that teach tips and tricks for using Tableau every day and drive user proficiency. Governance focused on publishing controls, content curation, and training workflows to help teams share insights while maintaining oversight, aligning the implementation to Hiscox business users who need fast, shareable visual analytics for decision making.
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2015 | 2015 |
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Audio Video and Web Conferencing | Collaboration |
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2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2014 | 2014 |
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Web Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2016 | 2016 |
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CRM | CRM |
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2014 | 2014 |
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Customer Analytics | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2013 | 2013 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2015 | 2015 |
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Apps Development | PaaS |
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2017 | 2017 |
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Test Automation Platform | PaaS |
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2015 | 2015 |
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Test Automation Platform | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Digital Workspace | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Hiscox
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Hiscox Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hiscox IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hiscox digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Hiscox Technographics
Hiscox is a Insurance organization based in United Kingdom,
with around 3000 employees and annual revenues of $3.93 billion.
Hiscox operates a diverse technology stack with applications such as
Workday Absence Management, Sapiens CoreSuite for Property & Casualty and Tableau,
covering areas like Absence and Leave Management, Insurance ERP and Analytics and BI.
Hiscox has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, Sapiens International and Tableau Software.
Hiscox recently adopted applications including
Awin Affiliate Marketing in 2021, Acquia Cloud in 2020 and Quantcast Measure in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hiscox’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hiscox’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hiscox technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.