Silverwater, 2128, NSW,
Australia
Hobart Food Equipment Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Hobart Food Equipment and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 70 Hobart Food Equipment employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hobart Food Equipment has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2019, Microsoft 365 for Collaboration in 2015, Five9 Cloud for Call Center in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hobart Food Equipment is running and its propensity to invest more and deepen its relationship with Microsoft , Five9 , Invoca or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hobart Food Equipment revenues, which have grown to $7.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hobart Food Equipment intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP Financial Management | RSM | 2019 | 2019 |
In 2019, Hobart Food Equipment launched a cloud migration project and implemented Microsoft Dynamics 365 for Finance and Operations, an ERP Financial application to modernize service and unify finance and operations. The initiative was positioned to address dispersed regional processes and field service gaps while centralizing data and user access across the organization.
The implementation of Microsoft Dynamics 365 for Finance and Operations established a cloud-first architecture with centralized data and single sign-on, complemented by Microsoft Dynamics 365 Customer Service and Dynamics 365 Field Service modules in later phases. Functional capabilities implemented include core financial management, supply chain and inventory visibility, field service scheduling and mobile work order execution, and Power BI reporting and dashboards for near-real-time operational insights. The program emphasized out-of-the-box configuration, phased rollout, and use of Field Service mobile and desktop apps for technicians to capture forms, photos, payments, and time entries at the point of service.
RSM served as the implementation partner for the Field Service and Customer Service expansion, integrating Microsoft Dynamics 365 components into Hobart Service operations. Operational coverage spanned dispatch centers and more than 1,500 factory-trained technicians across North America, consolidating previously disparate location processes and reducing dependence on multiple third-party tools. The IT organization moved from maintaining numerous complex interfaces to focusing on platform extensions and a planned customer web portal that surfaces invoices, service notes, contracts, and appointment booking.
Governance and rollout used a three-phase approach with onsite and remote training via Microsoft Teams, role-based security, and regionally aligned subject matter experts to drive adoption among service, dispatch, sales, and customer care teams. Outcomes called out in the implementation include improved role clarity and job satisfaction, higher technician productivity through mobile-enabled payments and digital forms, optimized dispatching with real-time inventory and routing visibility, consolidated reporting via Power BI, and fewer separate applications for field operations. Planned enhancements include a customer-facing web portal and expanded communications capabilities to deliver appointment messages and contractor visibility by the end of 2024.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Five9 | Legacy | Five9 Cloud | Call Center | CRM | n/a | 2024 | 2024 |
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Call Tracking and Recording | CRM |
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2018 | 2018 |
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CRM | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Tag Management | CRM |
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2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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