Home Group
One Strawberry Ln,
Newcastle upon Tyne, NE1 4BX,
United Kingdom
Newcastle upon Tyne, NE1 4BX,
United Kingdom
44 345 141 4663
Government
Home Group Technographics
Home Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Home Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3500 Home Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Home Group has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2005, Oracle E-Business Suite HRMS for Core HR in 2005, Zendesk Chat for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Home Group is running and its propensity to invest more and deepen its relationship with Oracle , Calabrio , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Home Group revenues, which have grown to $606.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Home Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Home Group Tech Stack and Enterprise Applications
Home Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2005 | 2006 |
In 2005, Home Group implemented Oracle E-Business Suite, establishing an enterprise ERP Financial platform. The Oracle E-Business Suite installation is identified as the primary system for core administrative functions and is referenced throughout Home Group’s IT support and managed services arrangements.
Home Group expanded the use of Oracle E-Business Suite in 2016-17 to underpin Finance, Procurement, HR and Payroll processes, and that broader rollout is credited in internal reporting with delivering significant savings through process efficiencies. The solution supports core business functions across Finance, Procurement, HR and Payroll and is maintained by a dedicated internal IS ERP support team.
Functional coverage implemented includes Oracle E-Business Financials, Procurement, Projects, Assets, HCM, Oracle Learning Management, Payroll and Compensation Workbench, configured to support payroll end of year procedures and legislative changes. Technical configuration and custom development practices documented include front end screen extensions using Oracle Forms, Oracle Application Framework and Apex, custom pll components, and backend database objects including workflow customizations, triggers, packages, procedures and functions.
Claremont was engaged initially for targeted advisory and change work and was awarded a three year managed services contract in July 2020 to provide Oracle E-Business Suite managed services. The managed service scope comprises fix-on-fail support delivered via incident management with response and resolution SLAs, problem management to address root causes, service requests for procedural and how to guidance, CEMLI support and small change development to evolve the solution for business and legislative requirements, including payroll patching processes such as RUP and TYE.
Governance and operating model emphasize collaborative engagement and structured knowledge transfer to Home Group’s internal IS ERP team, positioning Claremont to augment in-house capability on complex issues, development activity and best practice guidance. Home Group testimonials describe the arrangement as strengthening internal skills and delivering flexible support that freed budget for customer-facing activities while preserving operational ownership of Oracle E-Business Suite.
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Home Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite HRMS | Core HR | HCM | n/a | 2005 | 2006 |
In 2005 Home Group implemented Oracle E-Business Suite HRMS to provision Core HR capabilities for its UK housing and social care operations. Oracle E-Business Suite HRMS was configured to support HCM and payroll workflows as a focused HR application within Home Group's wider Oracle E-Business footprint. That wider Oracle E-Business deployment was used to underpin Finance, Procurement, HR and Payroll processes in 2016-17, delivering significant savings through process efficiencies.
The implementation covers explicit Oracle E-Business modules and functional areas including Financials, Procurement, Projects, Assets, HCM, Oracle Learning Management, Payroll and Compensation Workbench. Configuration and development work recorded includes payroll support with end of year patching such as RUP and TYE, development of payroll elements and fast formulae, front end screen enhancements using Oracle Forms, OAF and Apex, and backend customizations including workflow extensions and database packages, procedures, functions and triggers. CEMLI level development and bespoke integrations have been part of the technical support scope.
Operationally the Oracle E-Business Suite HRMS and its adjacent modules support HR, payroll and related business functions across Home Group, with an established internal IS ERP team providing business as usual support and enhancements. The deployment has integrated with front-line case management mobile functionality through targeted changes, and requires specialist Oracle E-Business expertise for complex incident resolution and development work.
Home Group engaged Claremont initially for Oracle Learning Management review and interim support, and following a formal tender awarded Claremont a three year Oracle E-Business Managed Services contract in July 2020. The managed service model provides fix-on-fail response, incident management with response and resolution SLAs, Problem Management for root cause work, Service Requests for how to and small change activity, and structured knowledge transfer to strengthen the internal support team. This governance and service model is positioned to support ongoing legislative updates and incremental enhancements to the Oracle E-Business Suite HRMS and adjacent modules.
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Workforce Management | HCM |
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2024 | 2024 |
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Home Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Home Group deployed Zendesk Chat on its website to deliver web based conversational support to tenants and service applicants. The Zendesk Chat implementation uses the embeddable chat widget to capture real time inquiries and initiate agent sessions. Functional modules and capabilities implemented include live chat routing and queuing, canned responses and macros for repetitive queries, chat transcript capture for case documentation, and initial automated triage through chat triggers. These elements align with the Chatbots and Conversational AI category and support session continuity and agent assisted conversations.
Operational coverage centers on customer service and housing operations teams, with administration of Zendesk Chat managed through the vendor console for agent configuration, queue management, and monitoring. Governance and workflow changes included defining agent roles, standard response libraries, and chat escalation rules to route complex interactions into existing support workflows. The deployment is scoped to the corporate website as the primary channel, and chat transcripts are used to inform case handling and quality review.
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Home Group Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Home Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Home Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Home Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Home Group PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2023 | 2023 |
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Project Portfolio Management | PPM |
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2023 | 2023 |
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Home Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Home Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Home Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer | CXO | Finance | |
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Head of IT Architecture | Director | IT | |
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Reward and Shared Services Business Partner | Manager | HR | |
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Senior Finance Partner (Planning) | Director | Finance | |
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Director of Finance | Director | Finance | |
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Senior Finance Business Partner (Accounts Payable) | Manager | Finance | |
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Head of General Procurement | Director | Procurement | |
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Head of Information Management | Director | IT | |
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Head of HR | Director | HR | |
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Director of IS | Director | Finance | |
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IS Business Intelligence Analyst | Manager | IT | |
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IS Director | Director | Finance | |
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IS Portfolio Lead | Manager | Investment | |
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Head of Programme Delivery | Director | Finance | |
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IS ERP Applications Manager | Manager | IT | |
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Salesforce Business Analyst & Administrator | Manager | Marketing | |
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Lead Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Head of Programme and Portfolio Management | Director | Operations | |
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Project Manager, Portfolio Management | Manager | Operations | |
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Project Manager | Manager | Operations | |
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Project Manager | Manager | Operations | |
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Head of Maintenance, Project Management | Director | Operations | |
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Apps Being Evaluated by Home Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Home Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Home Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Home Group Technographics
Home Group is a Government organization based in United Kingdom,
with around 3500 employees and annual revenues of $606.0 million.
Home Group operates a diverse technology stack with applications such as
Oracle E-Business Suite, Oracle E-Business Suite HRMS and Zendesk Chat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Home Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Zendesk.
Home Group recently adopted applications including
Calabrio Workforce Management in 2024, Oracle Primavera P6 Enterprise Project Portfolio Management in 2023 and Microsoft Project Online in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Home Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Home Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Home Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.