Etobicoke, M9C 5K6, ON,
Canada
Hospitality Industry Training Organization Of Ontario Technographics
Hospitality Industry Training Organization Of Ontario Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hospitality Industry Training Organization Of Ontario and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7 Hospitality Industry Training Organization Of Ontario employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hospitality Industry Training Organization Of Ontario has purchased the following applications: Microsoft 365 for Collaboration in 2020, Zendesk Service for Customer Support in 2021, Bubble Platform for Apps Development in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hospitality Industry Training Organization Of Ontario is running and its propensity to invest more and deepen its relationship with Microsoft , Zendesk , Bubble Group or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hospitality Industry Training Organization Of Ontario revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hospitality Industry Training Organization Of Ontario intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hospitality Industry Training Organization Of Ontario Tech Stack and Enterprise Applications
Hospitality Industry Training Organization Of Ontario Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020 Hospitality Industry Training Organization Of Ontario implemented Microsoft 365, Collaboration to centralize communication and content delivery for a seven person Canada based training organization. The deployment follows a cloud first Microsoft 365 tenancy model appropriate for a small organization, consolidating email, calendaring, team chat, document storage and collaboration into a single vendor platform to support training operations and administrative workflows. Microsoft 365 is used directly on their public site, indicating surface of hosted content and links from the organization website into Microsoft 365 managed assets.
The implementation emphasizes core Collaboration capabilities, including Exchange Online for mail, Microsoft Teams for synchronous communication and meeting orchestration, SharePoint Online for content management and intranet pages, and OneDrive for individual document storage and sharing. Configuration notes align with standard Collaboration workflows, such as shared team sites for course materials, document versioning and coauthoring enabled across training content, and Teams channels structured around program delivery and learner support.
Operational coverage is scoped to the organization level within Canada, supporting training, course administration and small team collaboration rather than enterprise wide IT. Governance is positioned around a centralized tenant administrator model, with user provisioning, site level permissions and guest access controls to manage external partners or trainers. The narrative reflects a compact implementation targeted at consolidating communications and content management through Microsoft 365, Collaboration for the Hospitality Industry Training Organization Of Ontario.
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Hospitality Industry Training Organization Of Ontario CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021 Hospitality Industry Training Organization Of Ontario implemented Zendesk Service on its website, deploying a web embedded support channel to capture learner and client inquiries. The implementation positions Zendesk Service within the Customer Support category to centralize external support interactions for a small Canadian training organization.
Zendesk Service was configured to deliver core Customer Support capabilities typical of the category, including ticketing and web widget driven request capture, a knowledge base for self service, and rule based assignment and automation to route cases to staff. Configuration emphasized lightweight workflows, agent macros, and basic triggers to streamline case handling for a seven person team while preserving standard support routing and escalation patterns.
Operational scope focused on training administration and learner support functions, with role based access controls for administrators and agents and centralized ticket queues for cross team visibility. The architecture is cloud SaaS based and embedded on the public website to capture web requests and surface knowledge articles, with governance managed through the Zendesk Service admin console and documented ticket handling processes to maintain consistency.
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Hospitality Industry Training Organization Of Ontario PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bubble Group | Legacy | Bubble Platform | Apps Development | PaaS | n/a | 2022 | 2022 |
In 2022, Hospitality Industry Training Organization Of Ontario implemented Bubble Platform to power interactive web components on its public site. Bubble Platform is being used as an Apps Development environment to build and embed visual application elements and client-facing workflows directly on https://www.smartserve.ca/.
The implementation centers on low-code visual interface construction, workflow automation, and built-in data types to support learner-facing pages and site-embedded forms, with configuration focused on responsive web pages and client interaction flows. Operational responsibility is concentrated within a small central team given the seven-person organization, with governance practices oriented around single-app management, iterative updates to embedded web components, and routine content and workflow maintenance using the Bubble Platform.
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Transactional Email | PaaS |
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2019 | 2019 |
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Hospitality Industry Training Organization Of Ontario IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Hospitality Industry Training Organization Of Ontario CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2012 | 2012 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Hospitality Industry Training Organization Of Ontario
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Hospitality Industry Training Organization Of Ontario Executives
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