Biarritz, 64200,
France
Hotel du Palais Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Hotel du Palais and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 460 Hotel du Palais employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hotel du Palais has purchased the following applications: WorldAPP Key Survey for Survey and Questionnaire in 2019, Adobe Experience Cloud for Customer Experience in 2021, Pathwire Mailgun for Transactional Email in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hotel du Palais is running and its propensity to invest more and deepen its relationship with WorldAPP , Adobe Systems , Qualtrics or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hotel du Palais revenues, which have grown to $115.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hotel du Palais intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| WorldAPP | Legacy | WorldAPP Key Survey | Survey and Questionnaire | Collaboration | n/a | 2019 | 2019 |
In 2019, Hotel du Palais deployed WorldAPP Key Survey on its public website to capture guest feedback and post-stay responses. WorldAPP Key Survey, a Survey and Questionnaire application, is embedded as a web survey layer to collect structured satisfaction data tied to reservations and in-stay services. The implementation positions WorldAPP Key Survey as the primary guest experience data capture point for Hotel du Palais.
Configuration leverages web-embedded forms with conditional question logic and multilingual survey handling to accommodate international guests. Survey captures are routed into operational workflows for guest relations, front office, and food and beverage teams, with administration centralized under the hotel guest experience group. Access controls and scheduled surveying are configured to align survey delivery with check-out timing and departmental follow up processes.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sinch | Legacy | Pathwire Mailgun | Transactional Email | PaaS | n/a | 2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Domain Name System (DNS) | IaaS |
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2019 | 2019 |
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Network Management and Monitoring | IaaS |
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2025 | 2025 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2023 | 2023 |
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