Troy, 48084, MI,
United States
HTC Global Services Technographics
HTC Global Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by HTC Global Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11000 HTC Global Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
HTC Global Services has purchased the following applications: Oracle PeopleSoft HCM for Core HR in 2017, Hotjar for Customer Experience in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems HTC Global Services is running and its propensity to invest more and deepen its relationship with Oracle , ADP , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing HTC Global Services revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HTC Global Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HTC Global Services Tech Stack and Enterprise Applications
HTC Global Services HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, HTC Global Services implemented Oracle PeopleSoft HCM to centralize Core HR functions and standardize onboarding and employee lifecycle processes. The deployment targeted HR operations and HR business partnering activities run out of Bengaluru, where onboarding specialists and HR associates performed HRIS updates and managed new hire artifact flow using Oracle PeopleSoft HCM.
The implementation focused on core employee records and onboarding configuration, document management workflows, workforce administration, and talent management capabilities to support performance development and employee engagement tracking. Oracle PeopleSoft HCM was used as the primary HRIS to capture offer letters, employment contracts, verification triggers, and lifecycle events, with configuration to support role based access for HR, HR business partners, and onboarding teams.
Operational integration included direct process integration with external service providers for offer pack generation and with a background verification vendor for BGV triggers, and vendor invoicing coordination managed through regular vendor meetings. Governance was organized around a single point of contact model, weekly vendor discussions, and documented compliance checkpoints to support audits and maintain artifact accuracy across onboarding and HR operations.
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Payroll | HCM |
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2014 | 2018 |
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Payroll | HCM |
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2015 | 2015 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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HTC Global Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2018 | 2018 |
In 2018, HTC Global Services deployed Hotjar on its corporate website. The Hotjar implementation served as a Customer Experience solution to capture on-site behavioral analytics and support digital marketing and UX research workflows across the public site.
Hotjar was configured to leverage category-aligned capabilities, including session recordings, heatmaps, conversion funnels, and on-page feedback widgets to collect clicks, scrolls, and form interaction data. The deployment used a client-side tracking snippet embedded across site pages with sampling and targeted feedback triggers configured to prioritize key marketing and product pages.
Operational responsibility for Hotjar data and access was aligned to the web analytics, marketing, and UX teams, with centralized review processes to inform design and content decisions. No system integrator was listed, and no named backend integrations were specified in the source, so data handling and governance were scoped to website interaction analysis and internal UX workflows.
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IT Decision Makers and Key Stakeholders at HTC Global Services
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by HTC Global Services Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-09 | HTC Global Services | Evaluated | Duck Creek Technologies | Duck Creek Suite | Insurance ERP | ERP Services and Operations |
| 2026-03-09 | HTC Global Services | Evaluated | Zetrix | Zetrix TradeFi | Blockchain Platform | Blockchain |
| 2026-03-05 | HTC Global Services | Evaluated | SAP | SAP HANA | Database Management | IaaS |
| 2026-02-25 | HTC Global Services | Evaluated |
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Environment, Health and Safety (EHS) | HCM |
| 2026-02-21 | HTC Global Services | Evaluated |
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Network Management and Monitoring | IaaS |
| 2026-02-21 | HTC Global Services | Evaluated |
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Customer Engagement, Customer Loyalty | CRM |
| 2026-02-21 | HTC Global Services | Evaluated |
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ERP Financial | ERP |
| 2025-12-05 | HTC Global Services | Evaluated |
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Lease Management | ERP Services and Operations |
| 2025-10-27 | HTC Global Services | Evaluated |
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Software Asset Management (SAM), IT Asset Management (ITAM) | IT Asset Management |
| 2025-08-25 | HTC Global Services | Evaluated |
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Application Hosting and Computing Services | IaaS |