Hyatt
150 North Riverside Plaza,
Chicago, 60606, IL,
United States
Chicago, 60606, IL,
United States
1 312-750-1234
Leisure and Hospitality
Hyatt Technographics
Hyatt Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hyatt and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 54000 Hyatt employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hyatt has purchased the following applications: BirchStreet AP 3-Way Auto-Match for AP Automation in 2014, HireRight Employment Background Checks for BackGround Screening in 2017, Opera Guest Engagement and Merchandising for Guest Management in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hyatt is running and its propensity to invest more and deepen its relationship with BirchStreet Systems , Oracle , Tungsten Automation or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hyatt revenues, which have grown to $7.14 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hyatt intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hyatt Tech Stack and Enterprise Applications
Hyatt ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BirchStreet Systems | Legacy | BirchStreet AP 3-Way Auto-Match | AP Automation | ERP | n/a | 2014 | 2014 |
In 2014, Hyatt implemented BirchStreet AP 3-Way Auto-Match as part of a cloud based AP Automation deployment to support corporate procurement and accounts payable requirements. The cloud based solution targeted paperless purchase orders and a centralized purchasing and accounting system to provide stronger control over spend, and BirchStreet Systems was selected for its hospitality experience and fit with Hyatt Hotels Corporation requirements.
The implementation bundled multiple BirchStreet capabilities including eProcurement, AP-3 Way Auto Match, Inventory Management, Recipe Management System, and Capital Project modules. BirchStreet AP 3-Way Auto-Match provided automated three way matching between purchase orders, invoices and receiving, coupled with invoice routing and exception handling, while eProcurement and catalog controls supported standardized purchasing and inventory reconciliation tied to recipe and food and beverage workflows.
Operational coverage emphasized centralized procurement and accounts payable governance across Hyatt Hotels Corporation properties, aligning corporate purchasing policy with property level ordering and inventory processes. The cloud architecture consolidated procurement and AP workflows into a single vendor platform, enabling standardized PO issuance and centralized financial posting processes.
Governance changes included centralized approval workflows, paperless PO enforcement and tighter purchase controls to meet corporate spend oversight objectives. The deployment explicitly delivered paperless purchase order processing and centralized purchasing and accounting capability, addressing Hyatt's stated need for improved spend control and hospitality focused procurement functionality.
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AP Automation | ERP |
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2015 | 2016 |
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AP Automation | ERP |
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2014 | 2015 |
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ERP Financial | ERP |
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2016 | 2017 |
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ERP Financial | ERP |
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2016 | 2016 |
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ERP Financial | ERP |
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2024 | 2025 |
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Expense Management | ERP |
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2015 | 2016 |
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Hyatt HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HireRight | Legacy | HireRight Employment Background Checks | BackGround Screening | HCM | n/a | 2017 | 2017 |
In 2017, Hyatt implemented HireRight Employment Background Checks as a BackGround Screening application to support global recruiting and HR hiring workflows. The implementation sat inside Hyatt's global recruiting technology stack and was administered by Hyatt HRIS and recruiting technology teams based in the Global Operations Center in Chicago, aligning background screening order initiation with recruiting process flows.
Configuration work focused on standard BackGround Screening capabilities including candidate order initiation, status tracking, report retrieval, and adjudication workflow orchestration. HireRight Employment Background Checks was instrumented to accept orders from applicant tracking workflows and to surface screening status to recruiters, with configuration and automation tasks managed through Taleo administration and Taleo Connect Client touch points.
Integrations were explicitly built between HireRight Employment Background Checks and Hyatt's recruiting systems, including Oracle Taleo applicant tracking, Hirevue video interviewing touch points, Hyatt.jobs candidate intake, and Equifax I-9 management for documentation workflows. Integration patterns used Taleo Passport and TCC integration touch points to pass candidate identifiers, trigger background orders, and return screening results into recruiting records for downstream HR processing.
Governance and operationalization included system administration, end user support, vendor service request management, and maintenance of training and administration guides. The HRIS Analyst role coordinated small to medium optimization projects, created and supported TCC integrations, partnered with the HRIS Reporting Team for compliance reporting and data validation, and served as the primary liaison between HR business groups, recruiting teams, and vendor support.
Operational coverage emphasized global recruiting and HR functions, compliance reporting, and continuous support for recruiting technology integrations. HireRight Employment Background Checks was positioned as the centralized BackGround Screening service within Hyatt's recruiting ecosystem, with ongoing administration and integration ownership retained by Hyatt HRIS and recruiting technology staff.
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Core HR | HCM |
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2014 | 2018 |
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Core HR | HCM |
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2014 | 2015 |
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Employee Engagement | HCM |
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2015 | 2015 |
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Employee Experience | HCM |
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2017 | 2017 |
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HR Compliance | HCM |
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2017 | 2017 |
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Learning and Development | HCM |
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2014 | 2018 |
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Learning and Development | HCM |
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2014 | 2018 |
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Payroll | HCM |
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2014 | 2018 |
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Recruiting | HCM |
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2013 | 2013 |
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Recruiting, Applicant Tracking System | HCM |
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2012 | 2012 |
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Workforce Management | HCM |
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2014 | 2014 |
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Hyatt ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Opera Guest Engagement and Merchandising | Guest Management | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025, Hyatt Hotels implemented Opera Guest Engagement and Merchandising as part of a broader Oracle OPERA Cloud rollout to centralize property management and strengthen guest servicing within the Guest Management category. The implementation of Opera Guest Engagement and Merchandising is positioned as an embedded layer of guest-facing merchandising and upsell orchestration inside OPERA Cloud, aligning property management and guest engagement workflows.
Configuration focused on core Guest Management capabilities, including centralized guest profiles, reservation lifecycle controls, offer and merchandising orchestration, and automated upsell presentation. Opera Guest Engagement and Merchandising was configured to manage merchandising rules and offer sequencing centrally while allowing property-level acceptance and fulfillment, reflecting standard guest management and merchandising workflows in hospitality property management systems.
The deployment leverages Oracle’s embedding of Nor1 PRIME upsell capabilities into the OPERA Cloud property management system, enabling Nor1 PRIME functionality to be invoked from within Opera Guest Engagement and Merchandising for targeted upsell offers. Operational coverage is described at a global and US level, with the implementation intended to impact guest services, front desk and reservations operations, and corporate revenue operations by unifying merchandising and upsell execution inside the PMS.
Governance emphasized centralized configuration and orchestration of upsell campaigns through OPERA Cloud, with regional and property-level controls for offer fulfillment and guest-facing execution. The adoption explicitly targets improved guest management and increased upsell revenue as the primary business objectives.
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Hospitality ERP | ERP Services and Operations |
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2024 | 2025 |
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Hotel Property Management | ERP Services and Operations |
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2024 | 2025 |
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Mailing System | ERP Services and Operations |
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2008 | 2008 |
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Point Of Sale | ERP Services and Operations |
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2020 | 2020 |
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Hyatt AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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Hyatt Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Analytics and BI | Analytics and BI |
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2022 | 2023 |
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Analytics and BI | Analytics and BI |
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2024 | 2024 |
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Data Warehouse | Analytics and BI |
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2018 | 2018 |
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Hyatt Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Event Management | Collaboration |
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2010 | 2010 |
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Hyatt Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management, Sourcing | Content Management |
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2022 | 2023 |
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Digital Asset Management | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2023 | 2023 |
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Intelligent Document Processing | Content Management |
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2014 | 2015 |
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Hyatt CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2024 | 2025 |
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Customer Loyalty | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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Hyatt EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Financial Consolidation and Close | EPM |
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2009 | 2009 |
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Hyatt Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Sourcing | Procurement |
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2015 | 2016 |
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Hyatt SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incentive Compensation Management | SPM |
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2020 | 2020 |
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Hyatt TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2022 | 2022 |
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Hyatt IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Backup as a Service (BaaS) | IaaS |
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2020 | 2020 |
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Data Warehouse Appliance | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Hyatt
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Vice President - Human Resources Americas Region | VP | HR | |
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SVP, Talent Management | VP | HR | |
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Corporate Director - Talent Development | Director | HR | |
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VP - Benefits | VP | HR | |
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Regional Vice President Human Resources | VP | HR | |
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Director, Analytics and Business Intelligence | Director | IT | |
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Global Head of Analytics | Director | Finance | |
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Director, Revenue Management Strategy & Analytics | Director | Finance | |
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CFO | CXO | Finance | |
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Director of Finance | Director | Finance | |
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Controller | Director | Finance | |
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VP, Assistant Treasurer | VP | Treasury | |
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Manager, Real Estate Accounting | Manager | Finance | |
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Director of IT | Director | IT | |
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Senior Vice President - Global Procurement | VP | Procurement | |
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Senior Vice President - Global Information Technology | VP | IT | |
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Chief Human Resources Officer | CXO | HR | |
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Director of Global HR Systems | Director | HR | |
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Director of Finance | Director | Finance | |
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Finance Manager | Manager | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Global President of Operations | CXO | Finance | |
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Vice President, IT | VP | IT | |
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Director, Workforce Management Solutions | Director | HR | |
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VP Corporate Tax | VP | Finance | |
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Vice President-Tax | VP | Finance | |
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Director, International Tax | Director | Finance | |
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SVP, Global Digital & Technology | VP | IT | |
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Chief Technology Officer | CXO | IT | |
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Senior Vice President Finance – Americas | VP | Finance | |
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Senior Vice President - Corporate Controller | VP | Finance | |
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Senior Human Resources Manager | Manager | HR | |
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Senior Vice President Human Resources | VP | HR | |
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Head of Infrastructure Services | Director | Finance | |
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Director Global Technology Shared Services | Director | IT | |
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Senior Manager, Data Science | Manager | IT | |
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Director, Data Engineering | Director | IT | |
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Director of IT | Director | IT | |
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Senior Vice President & Global Chief Information Officer | CXO | IT | |
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Regional Vice President, Sales Operations | VP | Sales | |
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Global Manager Sales Compensation & Performance Analytics | Manager | HR | |
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Area Director of Sales Operations - Americas | Director | Sales | |
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Manager, Sales Compensation & Operations | Manager | HR | |
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Apps Being Evaluated by Hyatt Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hyatt IT executives and key decision makers. This section highlights Hyatt's latest recorded technology evaluations, including MeridianLink Consumer (ex LoansPQ) for Loan Management on 2026-02-24, Finastra Fusion Sparak for Core Banking on 2026-01-22, and Egencia for Travel Management on 2026-01-11. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hyatt digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-02-24 | Hyatt | Evaluated | MeridianLink | MeridianLink Consumer (ex LoansPQ) | Loan Management | ERP Services and Operations |
| 2026-01-22 | Hyatt | Evaluated | Finastra | Finastra Fusion Sparak | Core Banking | ERP Services and Operations |
| 2026-01-11 | Hyatt | Evaluated | Egencia LLC | Egencia | Travel Management | ERP Services and Operations |
| 2025-02-14 | Hyatt | Evaluated |
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Chatbots and Conversational AI | AI-Powered Application |
| 2025-01-22 | Hyatt | Evaluated |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
| 2024-12-18 | Hyatt | Evaluated |
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Travel Management | ERP Services and Operations |
| 2024-12-16 | Hyatt | Evaluated |
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Shopping Cart Management | eCommerce |
| 2024-12-04 | Hyatt | Evaluated |
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Learning and Development | HCM |
| 2024-11-21 | Hyatt | Evaluated |
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ERP Financial | ERP |
| 2024-10-30 | Hyatt | Evaluated |
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Professional Services | Professional Services |
FAQ - APPS RUN THE WORLD Hyatt Technographics
Hyatt is a Leisure and Hospitality organization based in United States,
with around 54000 employees and annual revenues of $7.14 billion.
Hyatt operates a diverse technology stack with applications such as
BirchStreet AP 3-Way Auto-Match, HireRight Employment Background Checks and Opera Guest Engagement and Merchandising,
covering areas like AP Automation, BackGround Screening and Guest Management.
Hyatt has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as BirchStreet Systems, HireRight and Oracle.
Hyatt recently adopted applications including
Opera Guest Engagement and Merchandising in 2025, Endeavour Enquest ERP in 2024 and Oracle Hospitality in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hyatt’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hyatt’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hyatt technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.